Bunnings Warehouse Avis 

ZERO stars.
Unbelievably shocking service. Am still waiting on a delivery purchased on the 16/10/22 with zero communication from you. Have emailed numerous times and call hold time is ridiculous. I want to begin proceedings for a refund but cannot even get hold of anyone to talk to. Incredibly disappointed.

I ordered 1 lawn mower online on the 27th of September. I have made 3 separate phone call's to find out where it is. 2 to 5 day's delivery. No such thing. I have been told several different thing's. Finally they got back to me only to find out they will deliver tomorrow. I wouldn't recommend or use bunnings online ever again. Useless

I have a complaint about the website of Bunnings Silverdale that is not up to date. I live in Snells Beach and wanted to make sure Bunnings Silverdale had Bogenvillia plants before I take the 40km trip there. According to the website there were stock in this branch. So I took the trip there on 14 September 2022. To my disappointment I was informed that there was no stock. This trip was therefore costly and I did not get the product I was after. No one is going to refund my cost or valuable time it took me to get to this branch. Get your website up to date! Unhappy customer

i have been a trade customer for more than 25 years,
( NZ & Australia),in the last couple of years i started noticing the degradation in the services that this company is providing.
1- pricing is becoming out of this world!!!!!
( Greed Driven)
other NZ suppliers are surly cheaper,.
2- floor staff are becoming less & less by the day!.
and customers are having to waste a lot of time looking for what they need with out having the staff to help them,(Greed driven).
3- your phone help line is becoming a jock! having to spend 20 or so minutes just to get hold of a real person!, while having to listen to your automated system jargon.
4- pushing people to use your web site is cheapest method to get customers to do the work of finding the items that they need, instead of employing real staff
to help in real time.
i have already started using other suppliers, and for the sake getting a good service ,i have been avoiding to inter your stores.
keep this bad service going,Because of your greed & arrogance & i hope that your company will go down.

the website forces you to make an account before you can look at ANYTHING i was just trying to look at a product i need to see if they had it. then it made me make an account. so i tryed to and it said i needed to be apart of a buissnes. i do not have a job. let alone own a buisnes. because i am 9. i stole my mothers compyter because i am buiding a hydrophonix sytem to grow my own chiness cabage. please bunning if you see this make your website better. thank you ps make the words shorter because i cant read that long of words because i am a child.
sinserly jesus

I visited the Shirley store today. If you need timber cutting, give this store a wide berth. Material I needed was out of stock in my local store and the saw was out of use at the airport store. Shirley was my only option. Apparently these guys can’t safely or accurately cut timber beyond getting it to fit in your vehicle. I’ve worked in the construction industry for 35 years and that’s one of the most ridiculous things I’ve heard. Their inflexibility has put my project back until one of the ‘reasonable’ stores get the product in stock.
Funnily enough, you can’t review this store on Google - seeing the ratings here, the rating currently showing on Google is misleading.

Grey Lynn store, looking for 3 meters length of hosing so went to the hose isle where I found an employee doing a stock take. I asked her if there were hose reels I could buy 3 meters of and she pointed at garden hoses. I said I didn't want a garden hose. No help whatsoever. I told her I just wanted 3 meters of hose. I looked around for another employee her name was Meena. She took me to another section of the store a fair distance away from where I was originally looking. She went out of her way to help but the first woman Island woman was not helpful at all. I was at the shop and it didn't look too busy so I was quite put off by her attitude. Like how dare you ask me these questions!!! I mentioned my encounter to the check out girl and she said she would take a note of it.

what is point of asking so-called expert advice and got the wrong/inappropriate or insufficient advice? There are so many negative feedback but does Bunning even care?
I haven't seen Bunning respond customers' feedback and also I was wondering what is the point of this webpage?

Bad experience at Bunnings warehouse when buying a Makita Tools.. Being a customer with them for many many years but they are cheating on beating their competitor prices by 10% . The staff recognised their price is more expensive than Total Tool, she requested to come back the next day to solve it out and then straight after that Bunnings system has updated the price down to $1 cheaper. We found out this at another Bunnings after only 30 minutes as we got a feeling that they will do it. The pricing label is still unchanged as they do not have enough time to update it. The staff did not accept “beat by 10 off”, even the manager did the same. It is a very bad behaviour. If we came back to the previous store, we would never get the discount as she already got what she wanted. She won. What a shame! They promise “beat by 10% but they did not keep their promise. They can do that to another customers but can not treat like that with the one gave them the pricing information. Their brand is no more in our mind. They lose us forever. If I can give them less than 1 star, I wish to do that. It is not worth to behave like that. It is not worth it!

Ordered online for next day pickup. They put a hold on my card for the product.then told me i had no order an to go to the bank. Who then told me i had to wait til the funds were released. Then they sent me an email asking me to write a review for the product i had ordered which they told me i hadnt. Cost me so much time on the phone in the shop and at the bank. I went to mitre10 instead.

I live on Great BarrierIisland and use Bunnings Botney for my building supplies. Geroge and Andrew at the trade desk have been my contacts and they are always helpful and patient in working with me.

Trying to buy some peg board at Bunnings. Clearance product… none at Manukau but Botany has 29…. Drive to Botany. No one can find it…. Two staff ladies, helpful but not rude. One Guy at the trade counter, complete A-hole says bluntly, it was there but just because our stock system has 29 does not mean we have any ( This Older Pakeha Man) says we should have rung to confirm they have it before we came. Star of the show was the young competent guy with “ No Pain, No Gain” written on the back of his vest. Found the stuff out the back of the warehouse and says none of the other people listened to him when he said he had found it. Then there’s an idiot at the front door wanting to check my receipt when I purchased it in her line of site and I’m carrying 3x 2meter long metal peg boards when there are no carts around. Bunnings - You should make “No pain No gain the manager, in fact make that rude disgrace at the trade counter his underling so he learns to use his feet and be polite to customers.

Hamilton Te Rapa and South have beyond the most rude and incompetent staff you could have ever imagined (Specifically the checkout clerks). Boggles the mind the type of people work here. I've not needed to personally deal with the staff here but have witnessed it everytime I've gone into these stores. Going to just avoid this hellhole of a place and go to elsewhere like Mitre10.

Such poor customer service no one around to assist absolutely shocking for a first world the service in the third world country I used to live in puts Bunnings to shame. I guess that’s what clamping down on staff gives you. Mitre10 service much better than Bunnings. Would not recommend going to Bunnings Botany very disappointing

Disgusting online service. Ordered tools valued at $900
online, money taken out of my account immediately.
Within 5 minutes I received an email saying that my order had been cancelled. Contacted via email 3 times with no response, finally got through on the phone after my 3 attempt. 1st attempt on the phone for over an hour, 2nd attempt on the phone for 50 minutes, 3rd and final attempt 45 minutes and finally got through to a consultant. Explained what had happened, he said the
order had been cancelled I told him it was now 3 days and there was no sign of my money going back into my account. He said it could take up to another week for the money to be put back into my bank. Absolutely terrible service, asked if I could order direct with him and he said no I have to order online and he can't guarantee that this would not happen again. Unbelievable !!!!!!!!!!!!!!!!!!!

Poor service - poor follow-up
I ordered products online on 22 March 2022.
Follow-up email received directly afterward order received (good).
Products only despatched 31 March 2022. Still received nothing to this day 04.04.2022.
I have purchased items in the USA which have taken 1 week to arrive at my door.

Does anyone else find that the seedling plants from Bunnings dont always grow into the labelled variety?

Bunnings mount in Tauranga....... useless useless useless.......no words for how bad staff is with customers it took me 2 painful hours to purchase 3 pieces of timber just to find out the cost.staff knows nothing about their own stock,it's embarrassing.bunings you suck

Sales assistant Halley at Tower junction chch double charged us for one item, when we came back to return straight away the sales assistant was saying “who’s next in line” clearly looking at us whilst saying this, making us feel very uncomfortable when she had just been at fault. Having experience in retail I understand mistakes do happen but felt she could’ve handled this much better if she were properly trained. Also there were only two registers open, maybe if there were more registers open she wouldn’t of been in such a rush and made this mistake in the first place.

Shocking customer service! I went into the Manukau store on Sunday, couldn't see the product I wanted, so asked for help, guy looked it up, said don't have any. went online on Monday & its showed in stock, so I rang store. Female answered the phone, put the phone down then serviced someone else, I could hear her as she hadn't put me on hold, then came back on the line, told me that there was 70+ in stock of the item I wanted, i asked her why was I told then that there wasn't anyone, she started arguing with me, talking over me, i asked to put thru to manager, she hung up on me! rang back, asked to speak to store manager, apparently ALL the stores manager's were on the phone! UNBELIEVEABLE!!
I would give zero stars if i could