Great experience from start to finish. Easy ordering process, great communication with plenty of updates and very prompt dispatch time. The delivery window was just two hours rather than the usual 12... Voir plus
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Easy to order. Delivery free. Chap who delivered my gate very friendly and helpful. Managed to open old gate to put new one in! Good quality gate and at an excellent price. Good emails telling me when... Voir plus
Ordering was straightforward, and the delivery information was clear. The driver was friendly and helpful and placed the trellis where I suggested. I was pleased to be able to order just the one panel... Voir plus
The materials that I ordered were fantastic quality. The delivery was much quicker than anticipated. Only down part was I had to go out an buy postcrete as my foam wasn't in my delivery. ☺️ The only r... Voir plus
À propos de l'entreprise
À propos de Buyfencingdirect
Écrit par l'entreprise
Buy Fencing Direct is one of the UK's leading online retailers of garden fencing, fence panels, gates and outdoor living products. We help homeowners create secure, attractive and practical outdoor spaces with a wide range of fencing and garden solutions available for delivery across mainland UK.
Our extensive product range includes wooden fence panels, decorative fencing, contemporary slatted fencing, traditional overlap panels, featheredge fencing, picket fencing, trellis panels, garden gates and fence posts. We also offer a variety of landscaping and garden structures, including pergolas, arches, gazebos, planters and screening solutions designed to enhance gardens of all sizes.
Whether you're replacing damaged fencing, creating privacy in your garden, securing boundaries or undertaking a complete garden transformation, Buy Fencing Direct provides products to suit a wide range of styles, budgets and requirements. We work with trusted manufacturers and suppliers to offer quality garden products that are built to withstand the British weather.
Our website is designed to make shopping for fencing and garden products straightforward, with detailed product information, customer support and secure online ordering. Customers can browse, compare and purchase fencing, gates and garden structures from the comfort of their home.
Buy Fencing Direct is committed to providing excellent customer service, reliable delivery and a positive shopping experience from order through to installation.
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4,6
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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⭐⭐⭐⭐⭐great experience
⭐⭐⭐⭐⭐
Really pleased with the whole experience. The website was easy to use, making it simple to choose the panels I needed, and the payment process was straightforward and reassuring.
Communication throughout was excellent, with regular updates once the order had been processed. The panels were delivered on time, and the delivery driver was polite, courteous and very helpful.
Overall, a great service from start to finish. I would definitely recommend them.
24 août 2026
The website is misleading
The website is misleading! It states free delivery to most of the uk, turns out thats totally misleading. Scotland at least is excluded!
They offer discount on offers over £400 but thats also misleading.
The total order can be over £400 but one specific item within that total must be over £400. In other words if all the components total £900 but no individual part crosses £400. Discount is denied.
24 août 2026
Exceptionally efficient delivery
Exceptionally efficient delivery. Driver introduced himself, told us what was being delivered and unloaded it (several pieces) exactly to where we wanted it. Driver was Shaz, and a big thank you to him. Product exactly as ordered and of a good quality.
27 août 2026
Not as good as last panels
I've only given 3 this time last time I gave 5. I bought 4 double slatted panels about 2 years ago, they were excellent. This time I bought another 2 panels they weren't as good, a lot rougher and lots of knots. The panels are 180cm not 183cm (6ft) so please would you start selling the 15mm pieces for each end.
1 août 2026
Very good service and communications
Very good service and communications. Also delivery driver very helpful.
15 août 2026
Réponse de Buyfencingdirect
Hi Delmo,
Thank you for the lovely feedback! It seems you have left us a 1 star review, was there anything we can help you with? If so please get in touch we'd be happy to help.
Kind Regards,
The Buy Fencing Direct Team
From purchase to delivery excellent…
From purchase to delivery excellent service. Good communication via phone and email when I messed up the delivery address. Liked the live feed for the delivery worked very well and he was on time.
Nigel Bowers BEM
Chatterley Whitfield Friends
13 août 2026
The driver arrived on time.he was very…
The driver arrived on time.he was very pleasant and helpful perfect ⁸
14 août 2026
Wrong delivery date
The purchase went well, but the delivery did come 2 days earlier than the date given. This did mean the doors sat on the drive when we were away, which wasn't great.
13 août 2026
customer service is key
customer service makes all the difference, I spoke to three customer service agents before I was able to confirm my order, 3rd time Lucky it was Reuben and he was able to answer my queries and I therefore confirmed the order
19 août 2026
Good Quality and on time delivery 👍
12 août 2026
Very quick delivery and lots of notice…
Very quick delivery and lots of notice of when it would arrive
12 août 2026
Ordered the gate as a replacement
Ordered the gate for
Our son and was worried as you never know if it’s going to be want you what.
However I received emails and updates regarding the gate and delivery times and on the day had an email saying it
Was coming between and particular time slot. The gate its self was excellent strong and exactly what we wanted. Fixed it into place today and it looks great. Thank you so much good price too.
22 août 2026
Updated now arrived -No delivery or contact as to why
Order was due for delivery 8.32 to 12.32 on August 22nd. Now 5pm and no sign of delivery and no communication as to why. Office not open until Monday. Not impressed 😡
Spoke to company today and they said text had been sent out and apologised if I did not receive it. Delivery replanned for Wednesday. Fingers crossed
Update - now delivered to back garden on time and product is good. Thank you
22 août 2026
Réponse de Buyfencingdirect
Hi Lynne,
Thank you for your review. We're really sorry for the delays and inconvenience caused.
We have reached out to the supplier, and it appears they have been experiencing issues with their texting system. We have passed on your feedback, and we expect your delivery to take place on Wednesday.
Kind regards,
The Buy Fencing Direct Team
Good product Delivered on time .
11 août 2026
Really pgreatleased great service great…
Really pleased great service great quality will buy again thankyou
9 août 2026
All the materials arrived on time
All the materials arrived on time. I was pleased with the quality.
16 avril 2026
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