Banner for Buyfencingdirect

Buyfencingdirect Avis 

5 283
•
TrustScore 4.5 sur 5

4,6

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Great experience from start to finish. Easy ordering process, great communication with plenty of updates and very prompt dispatch time. The delivery window was just two hours rather than the usual 12... Voir plus

Noté 5 sur 5 étoiles

Easy to order. Delivery free. Chap who delivered my gate very friendly and helpful. Managed to open old gate to put new one in! Good quality gate and at an excellent price. Good emails telling me when... Voir plus

Noté 5 sur 5 étoiles

Ordering was straightforward, and the delivery information was clear. The driver was friendly and helpful and placed the trellis where I suggested. I was pleased to be able to order just the one panel... Voir plus

Noté 4 sur 5 étoiles

The materials that I ordered were fantastic quality. The delivery was much quicker than anticipated. Only down part was I had to go out an buy postcrete as my foam wasn't in my delivery. ☺️ The only r... Voir plus

À propos de l'entreprise

  1. Magasin de matériel pour clôtures
  2. Fourisseur de construction de jardin
  3. Jardinerie

À propos de Buyfencingdirect

Écrit par l'entreprise

Buy Fencing Direct is one of the UK's leading online retailers of garden fencing, fence panels, gates and outdoor living products. We help homeowners create secure, attractive and practical outdoor spaces with a wide range of fencing and garden solutions available for delivery across mainland UK.

Our extensive product range includes wooden fence panels, decorative fencing, contemporary slatted fencing, traditional overlap panels, featheredge fencing, picket fencing, trellis panels, garden gates and fence posts. We also offer a variety of landscaping and garden structures, including pergolas, arches, gazebos, planters and screening solutions designed to enhance gardens of all sizes.

Whether you're replacing damaged fencing, creating privacy in your garden, securing boundaries or undertaking a complete garden transformation, Buy Fencing Direct provides products to suit a wide range of styles, budgets and requirements. We work with trusted manufacturers and suppliers to offer quality garden products that are built to withstand the British weather.

Our website is designed to make shopping for fencing and garden products straightforward, with detailed product information, customer support and secure online ordering. Customers can browse, compare and purchase fencing, gates and garden structures from the comfort of their home.

Buy Fencing Direct is committed to providing excellent customer service, reliable delivery and a positive shopping experience from order through to installation.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

5 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 97 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,6

Tous les avis

(5 283)

601 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Very poor quality panels

Very poor quality panels. Claim to be treated but not treated at all and have arrived with green growth on all the panels. Very flimsy and not worth the money at all.

3 août 2026
Logo de Buyfencingdirect

Réponse de Buyfencingdirect

Hi Lucy,
We're sorry you're unhappy, thanks for bringing this to our attention.

Please could you reach out and provide images of the issues so we're able to assist?

Kind Regards,
The Buy Fencing Direct Team

Noté 5 sur 5 étoiles

Good quality panels built to the…

Good quality panels built to the advertised size.

Delivery was done at the announced time and driver was super helpful.

I won't look anywhere else for fence panels in future. This company was A1.

13 août 2026
Noté 5 sur 5 étoiles

Great experience.

Easy to order and items were as advertised, delivery was spot on and bless the driver took him 3 hours to get to us.
Definitely use again and thank you.

8 août 2026
Noté 1 sur 5 étoiles

Fence never arrived

I paid for a specific delivery slot (given I had workmen booked in to complete the work, and I obviously waited in on the delivery day for my order) but received no communication beyond a delivery note with photos of a random location just 15 minutes into my paid slot. The delivery note said ‘delivery not signed for, driver ran out of hours’. There was no initiative from the delivery partner or company. I had to call to enquire. When I called to rearrange, I was told there was no option but to go to the back of the queue. That meant waiting another week and a half with no guarantee. I was told there was no possibility for me to be put on the next delivery van, or even the ones after, I’d be at the back of the queue as if I’d just ordered there and then. This is totally frustrating and a kick in the teeth after already having missed the paid for delivery slot. Apparently even non-paid for slots can’t be nudged in delivery time, hence going to the back of the queue - a backwards system if you ask me. I asked for a refund instead, and ended up buying from another retailer who delivered exactly what I ordered, on time. Disappointed and frustrating. Would avoid.

2 août 2026
Logo de Buyfencingdirect

Réponse de Buyfencingdirect

Hi James,

Thank you for sharing your feedback. We're sorry that your order was not fulfilled as expected, which led to you requesting a refund.

We would like to clarify our position as an online retailer. We do not distribute any goods; all deliveries are made directly by the supplier. Therefore, we will be passing on your feedback, along with our disappointment in the service you received.

Kind regards,
The Buy Fencing Direct Team

Noté 4 sur 5 étoiles

The guys who delivered the wood were…

The guys who delivered the wood were brilliant. The app to follow their route to me was good.
The one drawback was I ordered the wood for a specific day and paid £9.99 for the privilege. Unfortunately I was informed that day was no longer available and it would now be a week later. Fine…. But why was I still charged the £9.99 for a delivery at your convenience.

31 juillet 2026
Noté 1 sur 5 étoiles

I usually get this request after…

I usually get this request after delivery has taken place but as I am still waiting for my order to arrive I can only say how rubbish you are at completing orders, you should go and have a chat with Amazon they might be able to help you speed things up.
Best regards
Allan Holliday

30 juillet 2026
Logo de Buyfencingdirect

Réponse de Buyfencingdirect

Hi Allan,
As we are an online retailer, we typically like to hear feedback about the website, ordering process, or the service you received if you spoke with an advisor.

Your delivery is due tomorrow between 10:00-14:00

Please do not hesitate to reach out to our Customer Service team if there is anything else we can help you with.

Thanks,
The Buy Fencing Direct Team.

Noté 5 sur 5 étoiles

Great service and good products

Very helpful to deal with and everything that arrived was in good condition. Unfortunately we had ordered the wrong height panels. The teams on the phones/emails were lovely and sorted out a collection asap. The delivery company are also great communicators, ring before delivery with timings. We have now reordered. Very happy with the great service.

5 août 2026
Noté 2 sur 5 étoiles

The order was made and the fencing was…

The order was made and the fencing was due for delivery on the 10th of Aug , but the delivery date was changed to the 11th, and then the 12th.

If I had known about the transport problems I would not have ordered from buy fencing.

As this has created problems delaying the next stsge of works.

No explanation was given to why the delivery has been rearranged twice

4 août 2026
Logo de Buyfencingdirect

Réponse de Buyfencingdirect

Good Morning,

Thank you for taking the time to leave your feedback. We're sorry to learn of your poor experience.

It appears you have previously spoken with the supplier directly regarding the delivery date changing from the 11th to the 12th. This was noted as a system error, and we're truly sorry for the inconvenience caused.

Please don't hesitate to reach out to us if there is anything else we can look into for you.

Kind Regards,
The Buy Fencing Direct Team

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus