Great experience from start to finish. Easy ordering process, great communication with plenty of updates and very prompt dispatch time. The delivery window was just two hours rather than the usual 12... Voir plus
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Easy to order. Delivery free. Chap who delivered my gate very friendly and helpful. Managed to open old gate to put new one in! Good quality gate and at an excellent price. Good emails telling me when... Voir plus
Ordering was straightforward, and the delivery information was clear. The driver was friendly and helpful and placed the trellis where I suggested. I was pleased to be able to order just the one panel... Voir plus
The materials that I ordered were fantastic quality. The delivery was much quicker than anticipated. Only down part was I had to go out an buy postcrete as my foam wasn't in my delivery. ☺️ The only r... Voir plus
À propos de l'entreprise
À propos de Buyfencingdirect
Écrit par l'entreprise
Buy Fencing Direct is one of the UK's leading online retailers of garden fencing, fence panels, gates and outdoor living products. We help homeowners create secure, attractive and practical outdoor spaces with a wide range of fencing and garden solutions available for delivery across mainland UK.
Our extensive product range includes wooden fence panels, decorative fencing, contemporary slatted fencing, traditional overlap panels, featheredge fencing, picket fencing, trellis panels, garden gates and fence posts. We also offer a variety of landscaping and garden structures, including pergolas, arches, gazebos, planters and screening solutions designed to enhance gardens of all sizes.
Whether you're replacing damaged fencing, creating privacy in your garden, securing boundaries or undertaking a complete garden transformation, Buy Fencing Direct provides products to suit a wide range of styles, budgets and requirements. We work with trusted manufacturers and suppliers to offer quality garden products that are built to withstand the British weather.
Our website is designed to make shopping for fencing and garden products straightforward, with detailed product information, customer support and secure online ordering. Customers can browse, compare and purchase fencing, gates and garden structures from the comfort of their home.
Buy Fencing Direct is committed to providing excellent customer service, reliable delivery and a positive shopping experience from order through to installation.
Coordonnées de contact
4,6
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great experience
Great communication, easy delivery, driver was polite, friendly and very helpful. Fantastic product, excellent quality. Would highly recommend
27 juillet 2026
Good quality products and faultless…
Good quality products and faultless customer service
20 juillet 2026
Very satisfied.
Easy to order, reasonable good product.
Delivery people really good and helpfull.
Second time used company and will use them again.
22 juillet 2026
Great quality and colour aluminium…
Great quality and colour aluminium gates and posts. Ordered 3 post too many, picking up a little slow, refunded
23 février 2026
I haven't received my fencing yet as I…
I haven't received my fencing yet as I choose to wait whole all the other work was being done. But ordering it and arranging the delivery was very easy and I am looking forward to receiving my fencing.
31 juillet 2026
Great communication
Great communication, excellent product easy to install , instructions were very thorough.
23 juillet 2026
Panels arrived as planned
Panels arrived as planned, quality and fit are excellent. Delivery driver was very helpful.
23 juillet 2026
Nice quality product.
Nice quality product at good price with free or named delivery.
Very satisfied.
29 juillet 2026
Great price for products
Great price for products. Good choice of fence panels. Delivery and communication is very good.
24 juillet 2026
Simple easy to order delivery brill no…
Simple easy to order delivery brill no hassle wanted fencing got it and ordering some more
23 juillet 2026
I haven’t had the goods yet but when I…
I haven’t had the goods yet but when I enquired what’s happening with my order the girl who was doing the chat was so so rude
30 juillet 2026
Réponse de Buyfencingdirect
Hi Joanne,
Thank you for taking the time to leave your review. We're sorry to hear you felt our live chat service came across as rude, as this is certainly never our intention.
Having reviewed your enquiry, your order is still within the advertised 5–10 working day lead time, so unfortunately we weren't able to provide a further delivery update at that stage from the supplier. They will be in touch once they have booked you in, it can just take a little longer than 2 working days.
We appreciate your feedback and will take it on board. We hope your order arrives soon and meets your expectations.
Kind Regards,
The Buy Fencing Direct Team.
The web site was good and showed what…
The web site was good and showed what fence panels I wanted easy.to order and what day I wanted them they arrived early in the day and the driver carried them to where I wanted them great service 👍
21 juillet 2026
Delivered as requested on time
Delivered as requested on time, helpful and friendly delivery driver, very good quality materials.
I would recommend this company.
21 juillet 2026
Excellent customer service
Excellent customer service, great product and very good price. Regular updates about delivery and goods left exactly where I had requested. Highly recommend.
22 juillet 2026
Very easy to order and arrange a…
Very easy to order and arrange a delivery date. The delivery driver must be one in a million he delivered and unloaded the panels at 6-30am without us even waking 5 stars +
22 juillet 2026
Poor quality poor customer service
Ordered 2 trellis panels. First 2 arrived broken so taken back by driver .. 2 weeks later sent 2 more, 1 broken & 1 poor quality with few damaged areas/ poor planing etc. so sent worst one back.. pickup was arranged within a few days, however still waiting for new panel, no communication from company, so after 3 weeks called them, told there is a further 4 week delay… wish I could just get a refund & go elsewhere!
Do not buy from this company . ☹️
1 juillet 2026
Avis spontané
Réponse de Buyfencingdirect
Good Morning,
We're sorry to hear you're disappointed with your trellis, thank you for sharing your feedback.
We've sent you a request via Trustpilot for a few more details so we can locate your order and investigate the issues you've raised. We look forward to hearing from you soon.
Kind Regards,
The Buy Fencing Direct
Easy ordering from website
Easy ordering from website, good quality products. On time delivery and off loaded by the delivery team in minutes, exactly whlere I asked them to.
Highly recommended.
24 juillet 2026
We've used this company a few times now…
We've used this company a few times now and the service is excellent! The one time we had a problem it was resolved quickly and a replacement sent. The driver today (Graham W) was also brilliant, very friendly and helpful thoroughly checking the order to reassure me it was complete after I queried it! First class service all round.
30 juillet 2026
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