Great experience from start to finish. Easy ordering process, great communication with plenty of updates and very prompt dispatch time. The delivery window was just two hours rather than the usual 12... Voir plus
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Lisez les avis des autres
Easy to order. Delivery free. Chap who delivered my gate very friendly and helpful. Managed to open old gate to put new one in! Good quality gate and at an excellent price. Good emails telling me when... Voir plus
Delivery was arranged quicker than expected from the manufacturers and arrived on time, no issues whatsoever. Team of two chaps to unload, though we did help them. The fence panels are excellent... Voir plus
Ordering was straightforward, and the delivery information was clear. The driver was friendly and helpful and placed the trellis where I suggested. I was pleased to be able to order just the one panel... Voir plus
À propos de l'entreprise
À propos de Buyfencingdirect
Écrit par l'entreprise
Buy Fencing Direct is one of the UK's leading online retailers of garden fencing, fence panels, gates and outdoor living products. We help homeowners create secure, attractive and practical outdoor spaces with a wide range of fencing and garden solutions available for delivery across mainland UK.
Our extensive product range includes wooden fence panels, decorative fencing, contemporary slatted fencing, traditional overlap panels, featheredge fencing, picket fencing, trellis panels, garden gates and fence posts. We also offer a variety of landscaping and garden structures, including pergolas, arches, gazebos, planters and screening solutions designed to enhance gardens of all sizes.
Whether you're replacing damaged fencing, creating privacy in your garden, securing boundaries or undertaking a complete garden transformation, Buy Fencing Direct provides products to suit a wide range of styles, budgets and requirements. We work with trusted manufacturers and suppliers to offer quality garden products that are built to withstand the British weather.
Our website is designed to make shopping for fencing and garden products straightforward, with detailed product information, customer support and secure online ordering. Customers can browse, compare and purchase fencing, gates and garden structures from the comfort of their home.
Buy Fencing Direct is committed to providing excellent customer service, reliable delivery and a positive shopping experience from order through to installation.
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4,6
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Great price great fence panels and what…
Great price great fence panels and what a great delivery experience nice friendly driver who just added to an already great being experience 👍🏻
3 juillet 2026
I was not happy with the quality of the…
I was not happy with the quality of the gates. Few holes in the wood and gates were a bit bend.
2 juillet 2026
Réponse de Buyfencingdirect
Good Afternoon,
Thank you for your review.
We're sorry to hear that you were disappointed with the quality of your gates.
We haven't been contacted regarding the issues you've mentioned, so we're disappointed we weren't given the opportunity to investigate the concerns with the holes in the timber and the bending. If you could contact our Customer Service team with your order number and a few photographs, we'd be happy to assess the issues and see how we can help.
Kind Regards,
The Buy Fencing Direct Team
Arrived on time with plenty of updates…
Arrived on time with plenty of updates as to when it would arrive.
Placed carefully in the area I requested.
Will definitely use again.
2 juillet 2026
From ordering to delivery it was a very…
From ordering to delivery it was a very efficient and professional service thankyou I would throughly recommend
26 juin 2026
Easy to access and purchase on website
Easy to access and purchase on website.
Well presented with full detail of product and dimensions. Reassured by other good reviews of service provided.
4 juillet 2026
Excellent service
9 avril 2026
Avoid
Avoid. The whole experience from start to finish was a nightmare. I never leave reviews or complain but I don’t want anyone else making the same mistake we did. We ordered a shed from here. When it was delivered it was missing all nuts and bolts. We had someone booked in to build the shed the next day and we was told these missing parts will be sent out next day delivery. This did not happen. When we called we was told that it was sent Royal Mail and could take up to 3-5 days to arrive. We lost money as we had to pay our builder a day rate as he had our job booked in but couldn’t complete the work. When the parts did arrive we was still missing all fixtures and fittings for the shed and was only sent the roof fittings. Without going into a very long story we had a very unhelpful response from the customer service team after countless phone calls and waiting for team leaders to call back who kept blaming their supplier. This was now the second time we arrange for our builder to come and was unable to complete the job as the parts still hadn’t arrived. So once again we was out of pocket. Once everything did arrive the shed was built it was clear it was very poor quality. There were multiple holes in the wood. They shed bowed and photos were sent to the customer service team who ignored this every time we chased. They offered a very very minimal refund for the poor customer service and ignored the faulty product. We are now left with a shoddy shed and a much higher builders bill than expected. Please do not use. Looking at the reviews it seems mainly to be for fence panels so maybe these are ok but definitely do not order sheds! You will be wasting a lot of money and time.
30 avril 2026
Avis spontané
Réponse de Buyfencingdirect
Good Afternoon,
Thank you for taking the time to leave your review. We're very sorry to hear about your experience and sincerely apologise for the frustration and inconvenience caused.
We have been unable to locate your order from the information available, so we have recently contacted you to request some additional details. Once we have these, we'll be able to investigate the matter fully and review the concerns you've raised.
We look forward to hearing from you so we can assist further.
Kind regards,
The Buy Fencing Direct Team
Good company pricing is good and materials are excellent good quality as well
It was easy to order online ,the process from start to finish was excellent,up to date info on delivery ,the 2 drivers were courteous very quiet and friendly just a brilliant service from start to finish.Would definetly recommend them the goods were of good quality as well good prices.
23 juin 2026
Good product and customer service
Have bought product before but this was first time buying direct. Price ok, and they gave frequent updates on delivery which was on time. Driver, Brandon, was very helpful.
28 juin 2026
Excellent service
Excellent service from the delivery team left exactly where I requested and the quality of the fencing is superb, would recommend this company time and time again
25 avril 2026
Only ordered one fence panel but very…
Only ordered one fence panel but very good quality. Delivery driver said my address was incomplete on his paperwork so had some difficulty finding address. However still cheerful, polite and friendly. Thought delivery charge was a bit expensive but overall very happy with service.
29 juin 2026
Great delivery service 5*
27 juin 2026
Really poor quality and terrible…
Really poor quality and terrible customer service.
AT £79.99 per panel, we expected good quality fence panels. What we got was cheap bits of wood stapled together with even cheaper bits of baton. When I complained about the quality I was told that it matched the description on the website! I sent 3 subsequent emails to politely dispute this and to try and arrange a return, but each was ignored. A further 3 phone calls and finally collection was arranged, but I was charged a £30 fee for this, which strictly speaking is against the Consumer Rights Act. This was the only way to have the fence panels (nearly £1k in total) refunded. Needless to say, we won't be shopping with buyfencingdirect again!
3 juin 2026
Avis spontané
Réponse de Buyfencingdirect
Good morning,
Thank you for taking the time to leave your review. We are sorry to hear that you were disappointed with the quality of the fence panels and the service you received.
We appreciate your feedback and are sorry we were unable to meet your expectations. We understand your order has now been refunded, and we apologise that your experience was not a positive one.
Kind regards,
The Buy Fencing Direct Team
Reliable service
Fence panels delivered on time by a vey pleasant young man who carried them to the top of my drive as I requested. A very good service.
22 juin 2026
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