I placed an order for a balance bike and Buzz took 7 days to inform me that the order has been cancelled due to stock issues. Living remotely, a week can be the difference between getting the present... Voir plus
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Lisez les avis des autres
Was sceptical, as never heard of this company it came up when doing a google search for a pallet buster. Decided to give it a try as they accept paypal. I am very pleased I tried them, ordered the ite... Voir plus
Bought a washing machine/tumble dryer stacker from Buzz and it wouldn't work with my appliances as the lip compromised the opening of my washing machine detergent draw. Tried flipping it the other way... Voir plus
Bought a Bosch electric screwdriver £10 cheaper than Screwfix - excellent product this is my second one. Buzz delivered on time. Customer service is a bit offline and no rapid response but they do ge... Voir plus
3,2
Moyen
208 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 16 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
ordered a mixer tap and arrived the…
ordered a mixer tap and arrived the very next day. absolute stunning tap and makes the kitchen look fabulous.
25 mai 2022
Avis spontané
very impressed with the delivery…
very impressed with the delivery service. ordered a LEGO set for my grandkid and he was very happy. will buy again...
23 mai 2022
Avis spontané
very happy with my purchase
4 mai 2022
Avis spontané
Great service
Great service! Bought an air fryer at the Costco price, works fab. Got delivered earlier than expected too, many thanks x
22 avril 2022
Avis spontané
Star Wats Lego
I ordered Star Wars Lego, exceptional price, almost too good to be true. After i placed my order, i looked at the reviews, which is really what i should have done before placing my order. I was really worried as some reviews were quite scathing. I thought, i’m not going to receive my order. 3 days later, delivery arrives via parcel force. Genuinely over the moon. Fantastic service, great price!
14 avril 2022
Avis spontané
very good choice of Lego models at very…
very good choice of Lego models at very competitive prices. Delivery was quick.
13 avril 2022
Avis spontané
Good delivery service.
11 avril 2022
Avis spontané
couldn't be happier with the customer…
couldn't be happier with the customer service. smooth ordering process and swift delivery. thank you
6 avril 2022
Avis spontané
Prices too good to be true??!
Ordered Lego on 16th for my grandson’s birthday. Still not delivered.
Tried to track parcel but they require order no. and bank card details, not happy to forward bank details so emailed. Said they would track it with Hermes and contact me in 48hrs and if necessary send replacement by express delivery. Sounded good but so far nothing. I have tried sending further emails but get a ‘delay in delivery’ response. Phoned a London number but after a few rings call cuts off.
Greatly disappointed and let down, I have one sad little grandson. This was no bargain if I’m going to have to buy another.
25 mars 2022
Avis spontané
Réponse de Buzz Retail
The order has been delivered 1 hour before writing this review on Trustpilot. We have requested the customer to amend this review on Trustpilot.
Terrific customer service
Terrific customer service. Ordered new Lego set only just released and got best price and next day delivery . Receipt from Hamleys.
Very impressed and will certainly use again.
24 mars 2022
Avis spontané
5* quality
I was abit sceptical when I read some reviews about buzz-feed some being repetitive negative but I had some friends who recommended it so I gave them a shot. I found and £100+ Lego set I wanted that they sold for £62 and I couldn’t believe it, within 2 days of ordering it has arrived in pristine condition. Absolutely suited with the service! Thankyou so much
4 mars 2022
Avis spontané
a very easy order experience and prompt…
a very easy order experience and prompt delivery.
5 janvier 2022
Avis spontané
Avoid this retailer. Don’t lose your money.
I should have followed my gut and not ordered from this suspect website. Order has not been delivered and customer services (email only) are ignoring my requests to cancel and refund the order.
UPDATE
Buzz Retail are now saying I have been refunded, but I haven’t. I am left with no choice but to try and recover the money via my credit card company.
17 décembre 2021
Avis spontané
Réponse de Buzz Retail
Hello,
We reply to all emails within 12 working hours.
As mentioned in all our timely replies to you to all your emails, your parcel is currently with Hermes, there is a delay with the courier due to the driver shortage, this is something out of our control. We have still advised the customer that the accounts team will refund the order and once the parcel does eventually get delivered via Hermes, we will have the unit collected free of charge.
95% of orders are delivered wtihin 5-6 business days. Some are taking longer depending on the depot and ares of delivery within the UK and your parcel seems to be one of them.
Update 26/12/2021: Order has been fully refunded to customer. We have confirmation from the credit card company that the refund has been applied to the customers account. However they are still claiming the refund has not been recevied.
Thank You
Spectacular!
I ordered from this site for the first time and the product was amazing! Exactly as described! Thank you!
14 décembre 2021
Avis spontané
Fraudulent Company Currently Under Investiagtion
I'm very dubious of the more positive reviews regarding this company. My experience would suggest that they are not to be trusted after ordering over £200 of Lego as a gift for Christmas. The order has been advised dispatched but still waiting for delivery after 2 weeks. Wish I'd read the reviews and dug deeper into this company before wasting my money. After digging deeper to find out how to contact them, I've come across all kinds of accusations and fraudulent findings into their business practices. (See amazon chargeback fraud for a taster). My advise is that they are a front for something and not to use.
13 décembre 2021
Avis spontané
Réponse de Buzz Retail
Thank you for your review.
We find it extremely unfair for you to leave such as review. We are not sure what you mean "Fraudulent Company Currently Under Investiagtion". This we consider as untrue and completely misleading information.
We have explained to you via email that we have had issues with Hermes in delivering our parcel. They have been an absolute letdown during this christmas time and they have managed to lose 30% of our parcels in their network in the last 2 week. This is something out of our control and we trust our delivery partners to do their job correctly which Hermes has not recently.
Please provide us with your order number and contact details via email to "info@buzz-retail.com" and a member of team will be more than happy to look into this for you and to make sure your refund or delivery has taken place.
Thanks
absolutely amazing experience
absolutely amazing experience, despite delays with other parcels I ordered online, my order with buzz retail arrived within 2 days or ordering. will certainly be shopping with them again!
5 décembre 2021
Avis spontané
CAN'T GET IN TOUCH WITH THEM!!!
BT baby monitor broke, BT advised I need to contact the place I purchased it from - Buzz-Retail. No phone number at all after searching everywhere. Sent NUMEROUS emails and used contact form on website. Been trying for 4 months now - no reply! DO NOT USE!
12 novembre 2021
Avis spontané
Happy customer
A couple of hitches with delivery of an empty box, however this was the suppliers fault not the retailers fault and customer service dealt with it very quickly and professionally and sent a replacement a day later.
Overall a very good service.
12 octobre 2021
Avis spontané
Bought a dewalt tool from here at a…
Bought a dewalt tool from here at a very good price, very smooth easy transaction and the tool was here 2 days later, registered and now has a 3 year guarantee, couldn’t be happier..
24 septembre 2021
Avis spontané
Item never arrived. Can't contact seller. AVOID!!
Item was paid for and within a couple of hours it said it had been shipped. 2 weeks later I am still waiting to receive. Email address doesn't work it keeps bouncing back and no reply from the contact form on the website. Issue raised with PayPal still waiting for reply. Do mot use this website
9 août 2021
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