Buzz Retail Avis 

Atrocious. There is clearly some bad trading going on. Apparently a data breach via a third party had my order and personal details shared but they just couldn't care less. Another legitimate business got involved (Power Tools UK), where apparently fraudulent orders had been placed with my details, and they confirmed for me that the fraud office had been contacted to investigate. Buzz just couldn't care less. They couldn't supply any GDPR policies nor were willing to help with the money I lost as a result of their data breach. Will never be using again and I suggest others seriously consider giving any data to this company! Have reported to ICO.

EDIT. In response to Buzz' comment about me being grossly mistaken. Unfortunately I can't upload evidence to Trust Pilot, however if you find my Google review I've copied in both the confirmation from Buzz themselves of a data breech which is also a message to me on their website portal; and PowerToolsUK confirming suspicious activity from Buzz Retail. Not convinced I can be mistaken with this.

If they come back with "we're a different company". They're not. The company listed here is the same URL as the one we've dealt with, not the similarly named toy company. I can't believe they're still trying to cover their tracks and confuse people reading my review.

Whilst editing this I've also noticed that Google may have a different company, but this TrustPilot page genuinely directs to the retailer I used. If the person replying is from the toy company, they need to get a separate page for their business (and perhaps contact Google about getting a separate page for Buzz-Retail on Google).

Arrived on time. Packaging not damaged.

I ordered a golf watch from Buzz Retail on 5 August 2022, on 5 day delivery. I have not received it and it is now 18 August. I have tried to phone them numerous times without a response. I have also tried to contact them via their website, which promises a response in 48 hours, twice - again there has been no reply!
This is either an appalling level of customer service or a scam.
My recommendation is not to purchase anything from Buzz Retail.

I have not received the email mentioned by Buzz Retail in their response to my review!
They have now emailed me stating that they have refunded the £95.99 purchase price of the golf watch I ordered. I have checked with my credit card provider and there has not been any refund.

Further to Buzz Retail’s latest comments I responded to Buzz Retail via the Contact Us link on their website, so they should definitely have been in receipt of my queries and comments. The phone number I was using to call them was the number from their own website 02037272388.
I look forward to receiving the refund of £95.99 on my credit card. I will update this review regarding the receipt of the refund or otherwise.

Yesterday I was offered a screen shot of the refund document by Buzz Retail, and now being very suspicious of this company, I said I would like a screen shot. Guess what I still have not received it.
Watch this space as I WILL UPDATE THIS REVIEW REGARDING THIS MATTER UNTIL I AM IN RECEIPT OF THE REFUND.

Well I am pleased to say I am now in receipt of the refund from Buzz Retail, thanks. But, if I want something for a particular date, I will go to a shop in future and not rely on promised dates of delivery from online retailers!

Excellent value for money. Fast and friendly customer service. Delivery time well before due date. All in all very pleased, and will definitely buy from again and happy to recommend. 👍

Great service at really good prices delivery was good as they kept you informed would definitely shop there again

Ordered on 21/7, "shipped" on 27/7, still cannot provide tracking number on 29/7, no reply to email. No other way to contact them.

29/7: Jessica from customer service said it was dispatched on 28/7.

1/8: Still not received, no tracking number, and no reply to my emails.

Goods arrived on time without issue. Email updates were timely.

i have ordered from this company before and they have provided consistently a very user friendly fast and effective customer experience

Order Placed on 9th July. Not expecting to have received my order yet, however the item hasn't even been dispatched. Their website states "Orders are dispatched within 24 working hours of the order being placed." Well this just isn't true clearly as I am not the only customer with slow service and my order has been over 72 working hours and still not dispatched. I have sent the company a message directly asking when the likely dispatch will be and guess what... No response. I would recommend not using this company.

An hour or so posting the review I was contacted by Buzz-Retail to say that my item had now been dispatched and upgraded to next day delivery which was very kind. The reasons given to the delayed dispatch, was lack of drivers and Covid in the warehouse. I would state that on the response this review was mentioned and I was asked if I could update or amend. The package did arrive the next day, however I was surprised to see that the packaging and invoice was all Clubhouse Golf.

Ordered a power tool from this website, came all in good time, however I emailed customer service twice (the first being 8 days ago) asking for a VAT invoice but I’ve still had no reply whatsoever. You could at least acknowledge my enquiry. Over a week and still no response is no good.

So the price was great, 20% less than other retailers. But the services was so poor; order confirmation email within seconds. The dispatch email came two day later... the link to track the shipping didn't work, the customer services emails just bounced back. It eventually arrived but the whole sales process made me loose confidence that it was a legitimate website. I'll never use again.

edit post reply from buzz retail… the email address i was using was the one given in the shipping confirmation email to me from buzz retail ‘customerservices@…’. No, i did not miss spell it, i clicked on the email address given and it opened a new email automatically. Maybe buzz retail should check the emails they are sending out and make sure they have the right information?

Good customer service, however the email address is wrong on the website. Unable to get tracking information for delivery even though it's DPD.

Wonderful service and price much lower than other companies for Lego set purchased.
Arrived within time frame stated and free delivery
Would use again

Not impressed with this company. the delivery did not arrive within the timeframe shown and they said another order had been sent for delivery. i waited for another week for the order to come to which i was told that there was now supply issues for the instant pot. If it had already been dispatched like they claimed there would be no supply issue

very happy with my purchase! very friendly customer service and I was updated at every stage of the order. very pleasant online shopping experience.

I purchased Sony Earbuds from Buzz because the price was so good. Order process was smooth and confirmation followed shortly after. I then waited nervously for my purchase to arrive...but not for long though! I only opted for Standard Delivery but they were with me within a few days (posted direct from Costco). I was very impressed and wouldn't hesitate to use them again

ordered a 2TB hard drive and very with the service. Also registered my warranty for another 1 year! so happy overall.

my order arrived extremely well packed and also included a free shaker bottle! thanks guys

the service was excellent. first time order with this company and delivery arrived within time frame stated and product was just as described.

amazing customer service, replies within a few hours on email. very impressed with the after sales service and will certainly be visiting them again.