Easy to do! So many lovely choices where I get to wear a dress for a lovely occasion at the fraction of the cost I’d spend on buying a dress which isn’t as nice for it to sit gathering dust in my ward... Voir plus
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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The app is well maintained, the rival company Hurr has lots of glitches, not user friendly and takes about a week or longer to reply when needing customer support. By Rotation is perfect for everyone... Voir plus
The app is easy to navigate and the review process is quick however could be improved by offering more delivery options such as inpost locker. I also find that unless you pay to boost posts they don’t... Voir plus
The rental itself was wonderful, but byrotation’s help response time was appalling. I rented a dress to try on and then suddenly I needed three reviews in order to rent it (or anything of similar valu... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
The UK's leading peer-to-peer fashion rental app. Hire luxury designer clothes and accessories from top brands in London and the UK.
Coordonnées de contact
3 Chandos St, W1G 9DH, London, Royaume-Uni
- hello@byrotation.com
- www.byrotation.com
3,9
Bien
846 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
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Great experience and really easy to use…
Great experience and really easy to use the site and secure what I wanted.
29 juillet 2026
Avis spontané
Réponse de BYROTATION
Hi Feyisola,
Thank you so much for the great review! We are delighted to hear you had a smooth and secure rental experience with By Rotation. We encourage you to rent again with us for your next occasion!
great platform
great platform, easy to use lovely renters and lenders, plenty of options
31 juillet 2026
Avis spontané
Réponse de BYROTATION
Thank you for taking the time to leave a review! We're thrilled that you are enjoying our community and having a wonderful rental experience on By Rotation. We look forward to encouraging you to rent again with us soon!
Very easy process
Very easy process. This was the first time i have rented a dress and something i will definitely do again.
30 juillet 2026
Avis spontané
Réponse de BYROTATION
Thank you for sharing your feedback! We're so pleased your first dress rental experience with By Rotation was so smooth and enjoyable. We definitely encourage you to rent again with us for your future events!
I have rented through other companies…
I have rented through other companies such as Hurr, and this is the first time I have had any issue. Most companies follow the same guidelines, charging 15% processing fees on rentals and, in addition, for lost or damaged items. This is a big mark up for not doing very much, luckily the lender was good to deal with and the dress was not too expensive. Overall this has put me off renting and renting through by rotation a reduced processing fee rather than the same 15% for all transactions would have gone a long way in improving the overall customer experience.
4 août 2026
Avis spontané
Réponse de BYROTATION
We sincerely apologise that our fee structure impacted your overall By Rotation rental experience, though we are glad your interaction with the lender was positive.
We would love the opportunity to put this right for you—please reach out directly to help@byrotation.com so we can ensure your concerns are properly resolved.
Once contacted, our customer support team will ensure your account is updated and get back to you.
Bella was great to work with and…
Bella was great to work with and received my dress on time and answered all my questions speedily.
23 juillet 2026
Avis spontané
Réponse de BYROTATION
Hi Bella,
Thank you so much for sharing your wonderful review! We are thrilled to hear that communicating with Bella was so smooth and that your dress arrived right on time for a great rental experience.
We can't wait to welcome you back to By Rotation to rent with us again very soon!
Amazing experience!
Amazing experience!! Fabulous seller and a stunning dress
25 juillet 2026
Avis spontané
Réponse de BYROTATION
Thank you so much for the fabulous review! We are thrilled to hear that you had such an amazing rental experience and loved wearing your stunning dress.
We can't wait to welcome you back to By Rotation for your next rental very soon!
Réponse de BYROTATION
Hi Abbee,
Thank you so much for sharing your review! We are thrilled to hear that your first rental experience with By Rotation was so quick and easy.
We can't wait to welcome you back to the app to rent with us again very soon!
Dress arrived in very good condition
Dress arrived in very good condition. Sarah is very helpful. Overall great experience with renting.
14 juillet 2026
Avis spontané
Réponse de BYROTATION
Thank you so much for the wonderful review! We are thrilled to hear that Sarah was so helpful and that your dress arrived in great condition, making for such a fantastic rental experience. We can't wait to welcome you back to By Rotation for your next rental very soon!
I was sent an unkept filthy dress from…
I was sent an unkept filthy dress from a lender and now I am in a dispute with the lender that it was not okay to send a dirty dress which she also admitted was not okay via messages but will not refund me this is the first and last time I will use this website.
17 juillet 2026
Avis spontané
Réponse de BYROTATION
HI Emma,
We sincerely apologise for this unacceptable rental experience with By Rotation and the distressing situation regarding the condition of your dress.
Please email us directly at help@byrotation.com so your case can be urgently updated and resolved regarding your refund request.
We hope to be contacted directly so we have the opportunity to put this right for you in the future.
Use at own risk…
I’ve used ByRotation quite a few times now and I would have said it was a 5* experience until my most recent rental. I have raised my concerns with the ByRotation team who are now ignoring me and have dealt with the issue very poorly. I have plently of evidence to support this.
I rented from one of their most ‘trusted lenders’. I rented a dress for an occasion, I returned the dress and the lender came back to say there was a pull in the dress. Apparently it was unable to be fixed, I couldn’t have been more apologetic I didn’t notice the pull otherwise it would have been mentioned by me. The lender said I would need to pay for the dress in full but that they would send it back to me to keep. This was 9 or 10 weeks ago now. I paid for the dress in full which I had absolutely no issues doing I was very prompt in doing so. £345 down the drain. The dress still hasn’t been sent to me. A number of excuses made by the lender and I was still very patient. The lender couldn’t send me the dress I had paid for but could rent to other people during this time with no issue. They then did send me a dress but it wasn’t the one I sent back, this one had 20-30 pulls on the front of the dress which I disputed. The lender has now admitting to sending the wrong dress by accident, and promised they would send the correct one last week. I have waited long enough for the issue to be resolved and still I’m awaiting the arrival of said dress.
Im really disappointed it has got to this stage, I would say the good experiences I’ve had has been far outweighed by the most recent experience and I wouldn’t recommend anyone to use because if something does go wrong they will take the lenders side even after I have evidence of the multiple failings.
1 mai 2026
Avis spontané
Réponse de BYROTATION
Hi Terri,
We sincerely apologise for this extremely frustrating rental experience with By Rotation and how your dispute has been handled.
Please email us directly at help@byrotation.com so your case can be urgently updated regarding your item and refund.
We hope to be contacted directly so we have the opportunity to put this right for you in the future.
Renters can be really unreliable
Communication with the person who was renting from me was brutal. It was a 6pm pick up, then 630, then 7, then somehow it was 810 pm.
ByRotation should include courier services as part of the fulfillment option to avoid this.
17 juillet 2026
Avis spontané
Réponse de BYROTATION
Hi there,
We sincerely apologise for the severe delays and communication issues that impacted your rental experience with By Rotation, and we appreciate your feedback on courier options.
Please email us at help@byrotation.com so your report can be updated and resolved by our team within 24 hours. We hope to be contacted directly so we have the opportunity to put this right for you in the future.
Love renting my dresses on it
Love renting my dresses on it! Wish I could arrange for it to be more frequent without being an influencer. Smooth process
18 juillet 2026
Avis spontané
Réponse de BYROTATION
Hi Nicole,
Thank you so much for sharing your feedback! We are thrilled to hear that renting your dresses on By Rotation has been such a smooth rental experience for you.
We really appreciate your suggestion and look forward to welcoming you back to rent with us again very soon.
Concept and community is brilliant
Concept and community is brilliant, and I love being part of it. Have given 4 stars instead of 5 because I find the app really glitchy on android. Frequently freezes and needs to be restarted, which is a bit bit frustrating.
17 juillet 2026
Avis spontané
Réponse de BYROTATION
Hi Rebecca,
We sincerely apologise that app glitches on Android have impacted your rental experience with By Rotation. Please email us at help@byrotation.com so you can be contacted and we can ensure your account and app feedback are updated and recorded. We hope to have the opportunity to put this right for you in the future so you can continue fully enjoying our community!
Réponse de BYROTATION
Hi Darcy,
Thank you so much for the wonderful review! We are thrilled to hear that you found By Rotation so handy and easy to use for your rental experience. We can't wait to welcome you back for your next rental very soon!
Great communication and very friendly
Great communication and very friendly! The dress fit perfectly, it had even been altered by 2 inches which made it the perfect length for me!! It was like fate!!
4 juillet 2026
Avis spontané
Réponse de BYROTATION
Hi Megan,
Thank you so much for sharing your wonderful review! We are thrilled to hear that the dress felt like fate and that you had such a seamless rental experience.
We can't wait to welcome you back to By Rotation for your next rental very soon.
Super loved the dress
Super loved the dress! I received lots of compliments on the event. And the communication with KarenAnna was smooth, everything was efficient. Thank you!
4 juillet 2026
Avis spontané
Réponse de BYROTATION
Hi Kaye,
Thank you so much for your wonderful review! We are thrilled to hear that your dress rental experience with KarenAnna was so smooth and that you loved wearing it. We can't wait to welcome you back to By Rotation for your next rental very soon!
Poor communication and poor experience…
Poor communication and poor experience with a rental. This app does not make the pitfalls clear enough, there will always be an element of uncertainty of whether an item will be suitable. The dress I was sent was poorly packaged when sent and as soon as I realised it was unsuitable I messaged the renter to let them know and provided photos but had no response. I sent them item back the very next morning by the same delivery method but packaged in a more suitable attire fit for such an expensive dress. There was never a response from them. I added all tracking details to the app but there is no way for the app to acknowledge this so I was still getting notifications to send the item back on the day it was due back if I’d had kept it for the whole rental period. If you use this service you are trapped and could pay over £100 for a rental you never wear and no refund upon return as it’s the renters discretion, even if they did accept a return you will be given by rotation credits which is no good in a last minute situation for an event that you wanted to use the service for in the first place. Be aware and don’t fall into the trap.
1 juillet 2026
Avis spontané
Réponse de BYROTATION
Hi Katie,
We sincerely apologise for this poor rental experience with By Rotation and the lack of communication you encountered. Please email us at help@byrotation.com so your case can be updated and investigated regarding your refund request. We hope to be contacted directly so we have the opportunity to put this right for you in the future.
Fantastic easy to use rental platform, with great customer support
By rotation is so easy to use and a great platform to manage rentals and sales! I’ve only had one issue with a renter which was very quickly resolved with the support of customer service! Such a fantastic concept and experience, renting my dress has never been easier
31 mars 2026
Avis spontané
Réponse de BYROTATION
Hi Tayla,
Thank you so much for sharing your lovely review! We are thrilled to hear that managing your rentals on By Rotation has been such an easy experience and that our support team resolved your issue so quickly. We look forward to supporting your next rental experience with us very soon!
Antonia delivered it on time and the…
Antonia delivered it on time and the dress was beautiful. Thank you!
4 juillet 2026
Avis spontané
Réponse de BYROTATION
Hi Joanne,
Thank you so much for sharing your wonderful rental experience! We are thrilled to hear that Antonia delivered your dress on time and that you loved wearing it. We can't wait to welcome you back to By Rotation for your next special occasion.
The easiest experience ever
The easiest experience ever! Really loved renting my dress from here and will definitely be doing it again.
27 juin 2026
Avis spontané
Réponse de BYROTATION
Hi Alice,
Thank you so much for the wonderful review! We are thrilled to hear that renting your dress through By Rotation was such an easy and seamless experience. We can't wait to welcome you back for your next rental very soon!
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