Easy to do! So many lovely choices where I get to wear a dress for a lovely occasion at the fraction of the cost I’d spend on buying a dress which isn’t as nice for it to sit gathering dust in my ward... Voir plus
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Lisez les avis des autres
The app is well maintained, the rival company Hurr has lots of glitches, not user friendly and takes about a week or longer to reply when needing customer support. By Rotation is perfect for everyone... Voir plus
The app is easy to navigate and the review process is quick however could be improved by offering more delivery options such as inpost locker. I also find that unless you pay to boost posts they don’t... Voir plus
The rental itself was wonderful, but byrotation’s help response time was appalling. I rented a dress to try on and then suddenly I needed three reviews in order to rent it (or anything of similar valu... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
The UK's leading peer-to-peer fashion rental app. Hire luxury designer clothes and accessories from top brands in London and the UK.
Coordonnées de contact
3 Chandos St, W1G 9DH, London, Royaume-Uni
- hello@byrotation.com
- www.byrotation.com
3,9
Bien
846 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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My go to dress rental app!
My second time renting with by rotation and really happy with my experiences both times. The process is easy and I would highly recommend it.
25 juin 2026
Avis spontané
Réponse de BYROTATION
Hi Sonja,
Thank you so much for sharing your feedback! We are thrilled to hear that your second rental experience with By Rotation was just as smooth and easy as the first. We can't wait to welcome you back to the app for your next rental very soon.
I have generally enjoyed using By…
I have generally enjoyed using By Rotation over the past few years and have had many positive experiences, which is why this recent experience was so disappointing.
I have built up 17 five-star reviews as a lender and have always tried to communicate professionally and follow the platform's guidance. Unfortunately, when I encountered my first difficult rental involving a late return, poor communication, and a lack of timely tracking information for a high-value item, I felt the support available for lenders could have been stronger.
Whilst I acknowledge that, in hindsight, some of my own communications became more frequent than they should have, they were driven by genuine concern over the whereabouts of a £1,200 dress with significant sentimental value. I made efforts to resolve the matter by reducing the outstanding charges in line with a compromise, yet the experience became unnecessarily stressful.
I still believe By Rotation is a fantastic concept and have had many successful rentals over the years. However, I hope the platform continues to improve its support for lenders during disputes, particularly where valuable items, late returns and poor communication are involved. Clearer guidance and more proactive intervention from customer support would make a significant difference.
Overall, my previous experiences have been positive, but this situation has left me disappointed with how the dispute process has been handled.
25 juin 2026
Avis spontané
Réponse de BYROTATION
Hi Heather,
We sincerely apologise that your recent lender rental experience with By Rotation fell short, especially given your fantastic history on our platform. Please email us at help@byrotation.com so your case can be updated and fully resolved by a senior team member within 24 hours. We deeply value your trust as a lender and hope to be contacted directly so we can put this right for you.
They do not refund back to your card and keep all money in app
Rented a dress from a seller on here and it came smelling of a curry aroma so I returned it the same day within 24hrs. I eventually convinced them to give me a refund but they won’t refund to my bank they’ve told me I need to keep the store credits. They must be having cash flow issues as 99% of businesses in the UK refund you back to your card and now my money is being held hostage.
24 juin 2026
Avis spontané
Réponse de BYROTATION
Hi Olivia,
We sincerely apologise that your rental experience fell short and for the frustration caused regarding your refund.
We appreciate your feedback about refunds and these are strictly applied to Fit issues.
Fantastic platform
18 juin 2026
Avis spontané
Réponse de BYROTATION
Hi Francesca,
Thank you so much for the fantastic review! We're thrilled that you're loving By Rotation and having such a great rental experience.
Arrived on time
Arrived on time, dress was in great condition, great communication
18 juin 2026
Avis spontané
Réponse de BYROTATION
Hi Mia,
Thank you so much for the wonderful feedback! We're thrilled to hear your dress arrived on time and that you had such a seamless rental experience with By Rotation.
We can’t wait to help you rent your next favorite outfit whenever you're ready!
Réponse de BYROTATION
Thank you so much for the lovely review! We’re thrilled to hear that you had such a seamless experience and loved the pricing.
We can't wait to welcome you back for your next rental soon!
Seamless circular economy
Great app for circulating your wardrobe! Connects people seamlessly
11 juin 2026
Avis spontané
Réponse de BYROTATION
Thank you so much for the fantastic review! We’re thrilled to hear the app makes connecting with others and circulating your wardrobe so seamless.
We can't wait to help you find and rent your next favourite look whenever you're ready!
Positive experience as a lender.
To date, I’ve lent pieces on 9 occasions but have always had positive experiences with renters, with pieces being well taken care of. App is easy to navigate and updated with new functions for lenders and renters since I first started using the app in 2020.
1 juin 2026
Avis spontané
Réponse de BYROTATION
Hi Francesca,
Thank you so much for being a part of our community since 2020!
We’re thrilled to hear that all of your rentals have gone so smoothly and that you’re enjoying the continuous app updates.
Excellent service - fees a little steep
Excellent experience of renting through By Rotation - my lender was lovely and a really smooth and easy rental experience.
My only criticism is the By Rotation fees can be a little steep so it can be expensive and adds significantly to the overall cost. Worth it for some items but not so much for others.
Still, have rented before and would definitely rent again.
1 juin 2026
Avis spontané
Réponse de BYROTATION
Hi Lauren,
Thank you so much for the review and for being a repeat renter! We’re thrilled you had such a smooth experience with your lender.
We also truly appreciate your honest feedback regarding platform fees, these help us maintain a secure marketplace and cover support for every booking.
We take all community input on board as we continue to grow.
Listing issues & Unhelpful support
I have tried to list things more than 10 times in a row
I keep on getting error messages that I can’t add the brand name
And when I did it as unbranded my ads all got rejected
I then tried to contact support and the bot told me to close the chat till support reached out and I went back on it and it reloaded so poor and annoying
2 juin 2026
Avis spontané
Réponse de BYROTATION
We are so sorry for the frustrating experience listing your items, that is certainly not the smooth process we aim to provide. We would love to get this sorted for you right away; please email us directly at support@byrotation.com with the brand details so our team can manually assist you with getting your items listed and approved!
Would def rent again
Would def rent again - such an easy process to find something fab!
30 mai 2026
Avis spontané
Réponse de BYROTATION
Hi Abby,
Thank you so much! We’re thrilled to hear you had such an easy time finding something fabulous.
Super easy communication and everything…
Super easy communication and everything was perfect !
21 mai 2026
Avis spontané
Réponse de BYROTATION
Thank you so much! We’re thrilled to hear that communication was smooth and everything went perfectly with your rental. We can’t wait to help you style your next occasion!
Great service and communication
Great service and communication. 10/10 would recommend.
22 mai 2026
Avis spontané
Réponse de BYROTATION
Hi Polina,
Thank you so much for the great feedback! Amazing to hear that you would recommend By Rotation.
Excellent service
Excellent service. Easy to use! Great idea, much cheaper than buying a dress.
27 mai 2026
Avis spontané
Réponse de BYROTATION
Hi Rachel,
Thank you so much for the great feedback! We're pleased to hear that you find the platform easy to use.
Perfect !
Perfect !! Seller was so friendly , what a fabulous idea to rent a dress rather than buy and never wear again. Loved it ! I'll be back :)
22 mai 2026
Avis spontané
Réponse de BYROTATION
Thank you so much for your review! We're so glad you had a great experience with your seller, and we can't wait to welcome you back for your next event!
Very good and very good platform to…
Very good and very good platform to shop and sell
25 mai 2026
Avis spontané
Réponse de BYROTATION
Thank you so much for the great feedback! We are thrilled to hear that you're loving both sides of the platform for shopping and selling. Happy rotating!
I won't be using by rotation again
I won't be using by rotation again. My dress didn't arrive in a good state and the support at the front was in poor condition. It also didn't feel completely clean. I asked for my money back but the seller can decided so it ended up costing me £50 for a dress I didn't wear.
I think there needs to be more rules in place renters and your rental is in the hands of the renter. Obviously not all items will work for everyone. It's a great concept for the environment but an expensive risk to take for important events.
13 mai 2026
Avis spontané
Réponse de BYROTATION
Hi Jo,
We are so sorry to hear your dress arrived in poor condition and that you weren't able to wear it for your event.
Please know that if an item arrives damaged or unclean, it can be returned on the same day for a full refund when reported directly to our support team.
We truly appreciate your feedback as we work to make peer-to-peer renting as reliable as possible, and we hope to have the chance to regain your trust in the future.
Worked well in the end but had to pay double
The lady I was renting from had sick
kids and cancelled two days out. So I had to rent a second dress, then she managed to get it to me in the end so I paid for two dresses and had a lot of stress for about 24hrs but it worked out beautifully in the end
16 mai 2026
Avis spontané
Réponse de BYROTATION
Hi Brooke,
We are so sorry for the last-minute stress caused by the initial cancellation, though we’re thrilled to hear it all worked out beautifully in the end! We completely understand how nerve-wracking that 24-hour scramble must have been.
Thank you so much for your patience, and please don't hesitate to reach out to our support team if you ever need assistance navigating a cancellation in the future.
First time using by rotation
First time using by rotation. Really easy to navigate and amazing dresses
17 mai 2026
Avis spontané
Réponse de BYROTATION
Hi Lauren,
Welcome to By Rotation! We’re so glad your very first rental experience was smooth and that you loved the dress selection. Thank you for joining our community, and we can't wait to help you style your next special occasion!
Excellent site so glad I came across…
Excellent site so glad I came across you and I’m looking forward to renting out my fabulous items
12 mai 2026
Avis spontané
Réponse de BYROTATION
Hi Angela,
Welcome to the community! We are so thrilled you found us and can't wait to see your fabulous wardrobe listed on the app. Happy renting, and please reach out if you ever need a hand getting set up!
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