Easy to do! So many lovely choices where I get to wear a dress for a lovely occasion at the fraction of the cost I’d spend on buying a dress which isn’t as nice for it to sit gathering dust in my ward... Voir plus
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Lisez les avis des autres
The app is well maintained, the rival company Hurr has lots of glitches, not user friendly and takes about a week or longer to reply when needing customer support. By Rotation is perfect for everyone... Voir plus
The app is easy to navigate and the review process is quick however could be improved by offering more delivery options such as inpost locker. I also find that unless you pay to boost posts they don’t... Voir plus
The rental itself was wonderful, but byrotation’s help response time was appalling. I rented a dress to try on and then suddenly I needed three reviews in order to rent it (or anything of similar valu... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
The UK's leading peer-to-peer fashion rental app. Hire luxury designer clothes and accessories from top brands in London and the UK.
Coordonnées de contact
3 Chandos St, W1G 9DH, London, Royaume-Uni
- hello@byrotation.com
- www.byrotation.com
3,9
Bien
846 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Couldn't be easier
Couldn't be easier! Love my dress and the whole process
8 septembre 2025
Avis spontané
Réponse de BYROTATION
We’re thrilled you loved your dress and found the process easy! Thanks for sharing your experience.
Such an easy process and would recommend
The girl who I lent the dress off was so lovely and sent the dress quick, it came in perfect condition and was so happy. Was such an easy process
5 septembre 2025
Avis spontané
Réponse de BYROTATION
We’re so glad your rental was smooth and that the dress arrived in perfect condition! Thank you for sharing your experience.
Disappointed
I input all my data and somehow I’m ‘going back’ it was all lost, nothing saved 🥺
2 septembre 2025
Avis spontané
Réponse de BYROTATION
Sorry to hear this Lyndsay. Make sure you have a stable connection to avoid this happening in the future.
Great communication and beautiful dress…
Great communication and beautiful dress in pristine condition. I loved wearing it!!
30 août 2025
Avis spontané
Réponse de BYROTATION
Thank you! We’re so glad you loved the dress and enjoyed your experience. We look forward to your next rental!
I’m new to By Rotation and so far I’m really impressed with how easy the app is to use and how many amazing dresses are available. I’ve requested a few rentals and I’m excited to see them accepted soo
I had such a great experience renting with By Rotation! The selection of dresses was amazing, and I loved being able to find unique pieces for special occasions without having to buy something new. The app was super easy to use, communication was smooth, and the dresses arrived in perfect condition. I’ll definitely be renting again—highly recommend!
3 septembre 2025
Avis spontané
Réponse de BYROTATION
Thank you for your wonderful feedback! We’re thrilled you enjoyed our selection and had a smooth rental experience. We can’t wait to have you rent with us again!
First timer…and honestly will rent again
First timer…and honestly will rent again
29 août 2025
Avis spontané
Réponse de BYROTATION
Thanks for your lovely review!
Max 999 was so helpful with my…
Max 999 was so helpful with my rental.The dress is beautiful and in wonderful condition.Will rent again
27 août 2025
Avis spontané
Réponse de BYROTATION
Thank you for your kind words! We’re glad your Lender was so helpful and that you loved the dress. We look forward to your next rental!
Lovely lender and a beautiful dress
Lovely lender and a beautiful dress, perfect for the wedding I was attending!
23 août 2025
Avis spontané
Réponse de BYROTATION
We’re so glad you loved your dress and had a great time at the wedding! Thank you for sharing your experience.
Great first experience
Had great first experience with using ByRotation - my lender was very efficient and friendly - would definitely use them again
23 août 2025
Avis spontané
Réponse de BYROTATION
Thank you for your kind words! We’re thrilled your first experience was great and look forward to having you use ByRotation again.
I haven’t received any confirmation…
I haven’t received any confirmation emails or any info after setting up my account, I have a listing in review but have also received no information about that. I wasn’t totally sure it had gone for review until I looked at my listings on the app
23 août 2025
Avis spontané
Réponse de BYROTATION
We’re sorry for the confusion. Account and listing notifications are be sent automatically, unless you have opted out of emails. If you'd like to reach the support team at help@byrotation.com we can check your settings.
Really easy and smooth
15 août 2025
Avis spontané
Réponse de BYROTATION
Thank you for your kind words! We’re thrilled you had a smooth experience.
CHARGED FOR ROYAL MAIL AND LENDER’S MISTAKE – DISGUSTING SERVICE
After the late delivery of an item I no longer needed, my postie advised me to refuse the parcel so Royal Mail could return it to the sender. The lender failed to include a return address, which caused the delay — something entirely outside my control. Despite clear evidence that the fault lay with the courier and lender, By Rotation ignored the facts, blamed me, and charged a late fee. This is unacceptable and unfair — By Rotation need to sort this.
14 août 2025
Avis spontané
Réponse de BYROTATION
We’re sorry for the inconvenience caused. We take all feedback seriously and are reviewing this situation to ensure our processes and communications are clearer for future rentals.
No support or care for renters
Lender had assured me she’d send on a certain date to arrive in time for my holiday should there be any delays. Ended up posting 3 days later meaning it didn’t arrive in time for my holiday but as it was within the rental date By Rotation didn’t help (despite having evidence the lender would post early for me under and agreement before submitting the rental request). No understanding on the platform end and ended up paying the full price for the rental including shipping and the return fees.
6 août 2025
Avis spontané
Réponse de BYROTATION
We’re sorry your rental didn’t arrive in time for your holiday. We understand how frustrating this must have been and are reviewing your feedback to improve our platform and communication processes.
I use ByRotation all the time for weddings, parties and other events
I use ByRotation all the time for wedding and event outfits. It means I can wear lovely clothes for a fraction of the price and I don’t end up filling up my wardrobe with single wear occasion outfits. All my interactions have been great and I would highly recommend
10 août 2025
Avis spontané
Réponse de BYROTATION
Thanks for sharing your feedback about the Bt Rotation app! We appreciate your review
Excellent choice of products
Excellent choice of products, clear guidance for users,
6 août 2025
Avis spontané
Réponse de BYROTATION
Thanks for your review!
A renter stole my designer shoes and By Rotation, did nothing
I am a lender with By Rotation and a renter stole my designer shoes with almost £1,000, I have asked By Rotation to step in and they have gave me a BS response that because I didn’t send the purchase receipt on time, they can no longer help with recovering my shoes. Lend your items with them at your own risk. You read such reviews about them and don’t think it will happen to you, until it does, secretly disappointed in by rotation, and I will now be going to the police and small claims court to try and get my shoes or the money back. Very shocking.
Do not rent to @das80 Deborah Smith in Stoke on Trent
15 juillet 2025
Avis spontané
Réponse de BYROTATION
We can see our support team is fully responsive with this issue and helping to resolve the matter. Thanks for your feedback!
Such a straight forward
Such a straight forward , hassle free experience. The dress was gorgeous and perfect for the occasion , definitely would recommend.
5 août 2025
Avis spontané
Réponse de BYROTATION
It's great to hear you had a good experience with your rental!
Great way to dress for special…
Great way to dress for special occasions in a more sustainable manner.
26 juillet 2025
Avis spontané
Réponse de BYROTATION
We appreciate your feedback, thanks for letting us know!
Rental of Toteme Co ord
I rented a silk Toteme Co-ord from a supposed ‘top lender’! It arrived stained and damaged at a princely sum of £148. Admittedly I was away when it arrived so only opened the package on day 2 of the rental. It was stained and damaged and I was unable to wear it for a planned birthday celebration. The lender refused to refund my money! I wrote an honest review to ensure that no other renters fell foul of this. My review was removed as it was deemed ‘inaccurate’! Please exercise caution when reading reviews on this site as any negative reviews are removed by the app which has an unfair bias in favour of the lender. Outraged not only by the lack of support from byrotation, but the removal of an honest and fair review which served as a warning to any future lenders! BEWARE!!
19 juillet 2025
Avis spontané
Réponse de BYROTATION
We’re very sorry your rental didn’t meet expectations. We take quality and customer feedback seriously and are reviewing your concerns to improve our processes. We appreciate you sharing your experience and regret the inconvenience caused.
Just easy to rent and loved the dress…
Just easy to rent and loved the dress so much ghat I didn’t want to send it back!
Sustainable way to wear and share clothes
21 juillet 2025
Avis spontané
Réponse de BYROTATION
Thanks for your feedback!
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