capitalonetravel.com Avis 

Absolutely the worst.
Just wanted to extend my car rental 1 day.
Can't do it online. Have been on the phone over 45 min. Transferred 3 times.hung up on twice...now they are telling me they can't do it!!??? Huh???
I want to extend my car rental 1 day!!?
No . Now they are saying I have to create a whole new reservation and maybe pay a penalty..another 20 still on hold Wow..
Never ever ever again

ZERO stars. I rented a car through the Capital One Travel app, using my Capital One credit card, and when I was able to return the vehicle 9 days early due to my repairs finishing very quickly, I was told I would not receive a refund, that it was "not their responsibility." The supervisor was worthless when I escalated the issue twice.

zero stars, stuck in Melbourne airport after an 18hour flight because capital one never paid the connecting airline jet star, despite the flight appearing on our up to date itinerary and connecting airline apps. Capital one is refusing to do anything after 2 phone calls for over 2 hours. Airline cant do anything because they never got paid and the plane is full. Forced into making a new booking costing $1800usd just to get home and capital one cant even tell me how much I will be refunded for there booking error or who to call to get refunded. Offered 2 $50 dollar credits. Never book through a travel agent especially Capital one.

I would give zero stars if I could. Trying to redeem my travel credit of $471. On the phone for an hour, charged my debit card for the difference in flight, then told me the charge didn't go through and I can't use my debit card - the charge went through. In the meantime, they said I had to give them a credit card. I did that, they charged it, said it didn't go through when it really did. So now I have two charges that went through, capitol one travel said it didn't, capitol one bank said the charges went through and I still don't have my reservations confirmed. They suck! If I didn't have a travel credit, I would have never used them again.

Stay far away!

We need to cancel flights due to medical reason. It took them more than 2 weeks after we submitted the medical documents and yet without resolving the problem. When I called again and again for the follow up, they were getting rude and told me nothing they could do except waiting for Airlines response. I ended up contacting Airlines directly via chatting. They gave me an update right away. Capital One Travel is very unprofessional and unreliable when issues arise.

Don't book through the Capital One portal. If you ever need any adjustments / changes to your reservations you are pretty much out of luck.

I rented a car from Fox car rental agency that charged me extra after the booking was complete. They refused to honor the initial payment and Capital One credit card services declined to refund and support the case despite evidence with emails and receipts clearly documenting the differences.

This card is meant to protect customers dealing with difficult travel experiences and they did the exact opposite. I've never had a credit card company decline my request for a refund before, particularly given the situation and the documentation in place. It was shocking and highly frustrating and disappointing. I'll never use this card for travel purchases again.

Don’t book with these guys. Made a giant mess out of my trip. I have been a customer of capital one for 20yrs. I will never use this service again.

I booked a Three Bedroom House at Hamestring Creek, Fayetteville, through Capital One Travel, and the experience was an absolute disaster. Immediately after booking, the host required me to agree to additional house rules that were not fully disclosed in the listing. While the listing mentioned a dog size restriction, it completely failed to mention a pet fee. Since my dogs didn’t meet his requirements, I apologize for not noticing the pet size restriction and informed him that I couldn’t accept the terms, and he explicitly told me to cancel.

Following his instructions, I contacted Capital One Travel multiple times to process the cancellation. Their response? "There’s nothing we can do if the host won’t answer our calls and emails." No escalation, no resolution—just complete indifference.

Meanwhile, the host outright admitted to deliberately ignoring Capital One’s emails because he only works with Hopper. When he finally answered their call—on the eve of my stay—he refused to approve the cancellation, completely contradicting his previous statement that my dogs weren’t allowed. Even after this blatant contradiction, Capital One Travel refused to step in.

To make matters worse, the host messaged me just two hours before check-in, demanding that I agree to the house rules—even though he had already told me my dogs weren’t permitted. At that point, it was clear he was only looking for documentation that I accepted the terms to protect himself in case of a complaint—without ever giving me a fair choice in the matter. I was trapped in a situation where I either had to comply or lose my payment entirely.

I spent hours making phone calls, desperately trying to resolve an issue that should have been handled immediately. But Capital One Travel refused to intervene, ignored the documented proof of my attempts to cancel, and ultimately did nothing to help.

Because of this disaster, my family had to scramble for alternative arrangements, ultimately cutting our trip short due to the inconvenience. And, of course, Capital One Travel provided no way to leave an official review—suggesting they don’t want renter feedback or accountability.

If you’re thinking of booking through Capital One Travel, be warned: If a host ignores them, they will do absolutely nothing to protect you.

I booked a flight using Capital One travel portal, and received travel confirmation email. However, when I arrived at the airport, I was shocked that the flight is not booked. I called Capital One travel help but he was not able to help.  I had to book another flight myself at the airport at a much higher price.  This is absolutely unacceptable. How can I trust the travel portal and book with it again?  I called Capital One travel help after the flight and asked for explanation and solution, but they refused to compensate me for the financial loss the stress I suffered due to their mistake. I am extremely disappointed with Capital One Travel.  This has never happened with any other travel portal.  I am shocked and extremely disappointed with Capital One travel service, and would not recommend Capital One Travel Portal to anyone. Please be aware.

Worst travel portal. After 10 years using capital one credit cards, it is time to move to other options. They showed a hotel with 3.5 star reviews when in reality, it is only 1 star. They used bait and switch techniques to get card holders to use thejr travel portal. Terrible experience and moving on

I did a reservation in Rice Lake Wisconsin and Duluth through Capital One Travel and everything went smooth.

I was able to redeem my miles with no problem.

It would be great if there is a phone app, other than that it was good.

It's Capital One. I was totally expecting to be f*cked over by a giant corporation that does not care about humans, but holy moly. The portal is awful. I received an error message after modifying the dates on my flight. I then redid the modification and received the same failed transaction message. Found out 5 days later that apparently I was charged. In those 5 days, my plans changed. I spoke to a customer service representative who lied to me and told me they couldn't see my mods or error messages rendered, then apparently they could (1 hour into convo), then told me that whenever ANY customer modifies their flight info, the portal ALWAYS sends an error message and you just have to hope it goes through. I spent 4 hours and talked to 6 different people with Capital One Travel only to lose 700 dollars on these tickets that I had to cancel. Apparently, after YOU PAY for seat selection, they don't refund you that amount. I cancelled this flight and incurred not only the 500 cancellation fee (outrageous) but the additional 210 I paid for seat selection, I did not get back. I would NOT recommend this service. The point value is also not that great.

I lost track after 8 agents couldn't help. I think there were a total of 12 who couldn't get my trip from Newark to Mali booked. The agents said my card wouldn't work and the highest level supervisor said it was the travel site. CapitalOne Travel was put on earth so we could ask for help when we don't have enough frustrations. I'm not going to Mali or anywhere with their involvement.

If you read this, never EVER use this service. They allow you to use points and make buying things easy enough, but their service after the moment of sale is depressingly bad - almost as if on purpose.

We bought plane tickets that we needed to cancel because of medical emergency. We got approval from both airlines, but Capital One Travel did nothing. They said they needed evidence of the medical concern, but then said there was no way to cancel with a refund for medical reasons. Every interaction was full of contradictions and lies. It's denigrating to talk to them.

Finally, I went through the airlines and brute forced a refund from one. Then Capital One said they had to "investigate and confirm" the refund even though the airline signed off on it. They refused to pursue a refund from the second airline, all the while pushing me to buy additional services like hotels and car rentals for a trip we were trying to cancel.

The end result is that Capital One Travel is one step award from a cartel. They hold all the cards once you book with them and won't do a single thing to support to you after the purchase. I will never, ever use this service again under any circumstances, and you shouldn't either.

We booked a hotel through Capital One Travel for our May Cancun trip. When we showed up at the hotel, we were told that the room reserved for us does not match the one we booked. Our booking was for a large room, whereas the hotel has us down for a small room. We needed to have the large room, so I got on the phone with Capital One Travel. Long story short, Capital One Travel told me to pay the hotel the price difference and Capital One will refund it to me. I did so after being on the phone with them for over 2 hours. We were tired and irritated at that point.
Fast forward to today, I checked my rewards account and noticed that they removed travel points for what they refunded me. When I was in conversations with Capital One while in Cancun, they did not mention that miles would be deducted. So I called Capital One and spoke to a total of 5 representatives, over one hour and 40 minutes! (Exasperated). The final representative told me to contact the hotel. I told her that it doesn't make sense, since I don't have an issue with the hotel. I politely told her that I can't continue this call any longer and thanked her for the effort. So in summary, I wasted so much time and effort again with Capital One due to their mistake. I'm quite disappointed with their system and customer service.

i used Capital One Travel to booked a Hotel, so that i can used my credit. When i called the Hotel to confirm my reservation, they can not find my reservation. So i called the Capital One Travel Customer Service, (MELISSA her name with an Indian accent). She told me she can not connect to the Hotel's Customer service, because it's night time). It's not night time, i'm calling here in the US at 11am ( the Hotel that i booked was only 2 hours away from me). When i asked MELISSA, the agent to connect me to her Supervisor, she just hang up on me. ( so rude).

I had an incredibly disappointing experience using Capital One Travel. I booked a hotel through their platform, using all of my points plus $1,800 in cash. Within just a few hours of booking, I realized I needed to change my travel plans and would no longer be able to take the trip. I immediately called to cancel the reservation and request a refund.

While I understood that the reservation was technically nonrefundable, I found it completely unreasonable that there was no flexibility whatsoever - even though it had only been a few hours since I booked and no services had been rendered. What followed was two weeks of frustrating back-and-forth with Capital One Travel. I was repeatedly told they were "checking with the hotel" and that I would have an update in 72 hours. Those updates never came unless I initiated the follow-up myself.

After two weeks of chasing down answers, I was finally told there would be no refund - no credit, no rescheduling option, no points returned - nothing. I could not even place the reservation under a friends name so they could use the room. I am now out $1,800 and all of my points with absolutely nothing to show for it.

This experience has left me incredibly disappointed, not just with the hotel's policy, but more importantly with how Capital One Travel handled the situation. It's unacceptable that a travel company and hotel can simply take your money and points and provide zero service in return. I expected more accountability and customer support, especially from a major credit card company like Capital One.

I will never book through Capital One Travel again, and I will be moving all of my accounts away from this company. I would urge others to proceed booking any travel through Capital One Travel with caution.

Oh how I wish I had seen this site and all these terrible reviews before I signed up for a Capital One credit card. I'm not just disappointed in the travel booking site but in the card itself. I purposely looked for a credit card I could use for all the travel plans I had lined up for this year. The first trip I took, I learned the lesson the hard way that I only receive 5 times the points if I use Capital One travel to book. The second trip I used points and Capital One travel to book my rental car. The cost was $229 for the car rental so I only had a few dollars to pay out of pocket. When I get to the car rental center in Phoenix, my bill is $350. Now $72 of this was because I chose to pre-pay gas but $200 of this was an drop off fee because I was renting it at PHX but dropping it off at LAX. That was right in my trip plans when I booked the car. I'm pretty sure I should have been made a aware of that substantial fee ahead of time. I'm not even sure what the other $77 worth of fees were. Interestingly, the car rental lady tried to tell me all the extra fees were because Capital One uses a third party, Hopper, to make payments and they must not have made enough of a payment. (I showed her my screen that said I paid $229 and she showed me her screen that showed Hopper only paid $101.74.) This makes me think Capital One travel is overcharging us and pocketing the difference. DON'T USE this credit card company or their travel site! One big scam. When I called Capital One to question what had happened while I was still at the airport, the CS rep said that my reservation said there would be "airport fees" that I would have to pay at check-in. More than my reservation cost in "airport fees" was way more than my expectation.

Aweful. Will never use them again. Spent hours on the phone with an easy solution, move my daughter on her honeymoon to the room I booked and have a confirmation number for. Why it took hours I will never know. It was just aweful. So disappointed.