capitalonetravel.com Avis 

I have been using Capital One Travel for about 6 months. Some things are cool, but I have rented a car through their app and the business was a scam.
I have not been able to access the louge because they are just too full all the time.
And now I have been sitting in my car after driving 10 hous because Capital One Travel booked a pet friendly hotel, I am here at the hotel and they have no pet friendly rooms available?
Also says non refundable?
I have been on the phone for 56 minutes.

This is super inconveniente. I just want a room that is pet friendly. It is not that hard.

Capital One Travel needs to improve this communications with hotels.
Now I am just on the side of the road at night.

Horrible experience.
I shoul’ve booked normally without using their app.
I would be sleeping by now.

Poor…Worst…
Agents and even the supervisor don't know what they are doing on refund, cancellation or rebooking of flight, They are like robotic staff in the office. Called them 6 times..waited on the line almost hour..nothing happen on our ticket…forfeited almost 1800usd. I will not definitely recommend them!

Capital One charged me $101 more to book a car than it would cost to rent from the company. Their reason was it was a business fee for doing the booking.

Using this service to book a trip has so far been much more expensive.

I'd advise never to use it and book direct.

They r the WORST OF THE WORST.THEY BENEFITS SAY THEY COVER FOR DELAY CANCELATION ETC AA DELAY MY FLIGHT TWICE WITHIN 2 HRS THEN CANCEL MY FLIGHT THEN REBOOK MY FLIGHT FOR ANOTHER AIRPORT 45 MINUTES AWAY FROM MY ORIGINAL WHEN I SAW THE EMAILS I CONTACTED CAPITAL1 TRAVEL ONLY FOR THEM TO TELL ME THEY CANT DO ANYTHING BECAUSE THE AIRLINE REBOOK BUT IM LIKE CAPITAL1 SHOULDNT U BE THE 1 TO ACT ON MY BEHALF THE REPRESENTATIVE SAID MISS I WILL TRANSFER U TO THE BENEFITS DEPARTMENT I ASK Y WOULD U I KNOW WHAT MY BENEFITS R AND THAT IS Y I CALLED U...SHE PUT ME ON HOLD N TRANSFER ME. JUST FOR THE BENFIT DEPARTMENT TO BE REPEATING WHAT I KNOW BUT NOBODY TALKING ABOUT REFUNDING REIMBURSING ME...MY QUESTION IS WHAT IS THE PURPOSE OF CAPITAL1 TRAVEL DEPARTMENT

Has anyone else had this experience??? I'm unable to book Delta flights through the portal. Each time I try I get a message stating either: 1) there are no seats available for one flyer or 2) the flight is no longer available at the posted price - and it sends me back to search again. I've talked to their phone reps numerous times. They can't seem to help. It's been a huge waste of time and I'm not able to use the points I've accumulated.

My wife and I paid for seat selections on flights to New Zealand. Capital One Travel failed to provide those seats and refused to remedy it with the airline (United). So we had to buy assigned seats again directly with United. Then started the long and time consuming process of getting a refund from Capital One for the product they never provided us. Wasted 5-10 hours between my wife and myself to get a refund. All for the amount of $99. Capital One Travel has obviously never heard the adage "the customer is always right". Do yourself a big favor and book your travel elsewhere.

Very bad customer service, I was checking to how to use credit on hotel booking and by mistake i click on booking and I called right away I called to capital one travel i made mistake please cancel my reservation, same time they said yes , we will take care but after capital one charge me full amount and didn't help me out with my $$, Lost huge amount with capital one. very rude supervisior .

We have now booked a flight and car rental with Capital 1 Travel. Both times, the online portal did not work for us, and we had to call to complete the transaction. It took us way toooooo long to get the job done. We had to demand to talk to a supervisor who ultimately was very nice and helpful, but not a fun process.

Never ever book with this garbage portal. Customer service is absolutely terrible. Each rep I spoke has different ways of doing things. Depends on your luck totally.

Summary is I booked a international flight from LAX and with in an hour I tried to cancel and was hit with $184.71 cancellation fee. As per department of transportation all flights originating from USA are subject to free cancellation for 24 hours. So i called customer service and rep confirmed the same, he said will connect with supervisor (kim) and she understood my concern and was willing to help. Said she would contact the airline and put me on hold. Told me airline told to call back after an hour to get an update. She asked me to call back and some one will help as her shift is ending. So I called back again after 2 Hours and got connected to a supervisor named Ryan who dont give an absolute shit and continued to say that all airlines wont follow and he cannot do anything about it. I told him that last rep told she will contact airline again after an hour and he said NO. He continued to say that I didnt read terms properly and asked me to deal with it. When I asked him to have a conference call with airline he refused to do it and said its not possible. So i ended the phone call and contacted Airline directly and asked to cancel the reservation and they said I will get a full refund as it is under 24 hours and asked me to contact capital one as they are the ones who process the refund. Called CO again and was told if it was processed from airline then i will get back in 7-10 days. Asked for email confirmation and he said they cannot send any email as cancellation is from airline.

As of writing this review, havent received refund yet. And this guy RYAN who is the supervisor need to be taught on how to deal with a customer in amicably solving the issue.

Never booking again on this junk portal and might well as cancel my CC with them.

Horrible customer experience in which they blamed us for them not updating my wife’s maiden name to her married name even though the name change was formally made to capital One months ago. As a result we struggled to change the name on the reservations. Capital One Travel not only helped after multiple callls they blamed us. Please reconsider using them.

I used my rewards towards a hotel and booked directly through Capital One travel because they make you believe you're getting the best deal. It turns out I booked what they called a 5 star hotel. When I arrived at the hotel I realized it was no more than a 3 star hotel. I looked online at the rates for the nights I was there and it was $70-$90 cheaper than what I booked through Capital One. I should have done that research before I booked through Capital One. When I called customer service at CApital One they said they could not do anything about it and that is the rate they negotiated. Total waste of hard earned rewards. Don't book through the travel dept. Pay for travel using your credit card THEN apply your points towards the charge.

I have always been mostly happy with Capital One credit card. So I finally broke down and used Capital One Travel. They are useless, I would never use them again and I recommend you stay away. If anything goes wrong you will not get any help. I just wanted to change a flight and I spent literally 8 hours on the phone wasting my time. They told me I had to call the airlines. The airlines told me Capital One had blocked them out and Capital One had to make the change. Capital One said it was their system but they couldn't change it. I really regret I didn't go with Expedia who I use a lot, or better yet, direct with the airlines where you never have these issues. So, so disappointed in Capital One.

The travel portal is clunky and frequently glitches out, especially when trying to search for and book hotels. I use it only for the rewards, and will typically use another platform (mostly Google) to do the searching and then find the match on Capital One Travel. Lately the travel portal has been horrible to use, and I’m considering cancelling my card because of it and may move to another travel rewards card. I hope it improves.

These guys suck. I bought a ticket with them. I had issues and they didn't care. It happened twice. Once my flight was cancelled due to weather, and the other time the hk gov changed rules so I was no allowed to fly. They never offered any compensation or refund, even though I had nothing to do with my situation. It's a hassle to talk to them, they treat you worse than any run on the mill travel agency, even though you pay 400 a year

Subject: Disappointment with Capital One Travel Experience

Dear Capital One Travel Support,

I am writing to express my extreme dissatisfaction with the service I received when booking my recent vacation through Capital One Travel. If I could give zero stars, I would, as my experience has been nothing short of a disaster.

This was my first time booking a trip through Capital One Travel, and I expected it to be a stress-free and enjoyable process, as vacations should be. Unfortunately, the experience has been incredibly disappointing, frustrating, and stressful. I booked two rooms at a hotel in Edgewater, NJ, for $915 last Thursday. To my shock, just four days later, I discovered that the price had dropped significantly to $289 per night. I immediately contacted Capital One Travel to inquire about a price adjustment, only to be told that there was nothing they could do to help me.

To make matters worse, I was informed that Capital One Travel only offers one day of free cancellation, which feels completely unreasonable and unfair. Once a booking is made, there seems to be no flexibility or recourse to correct issues like price drops.

I am truly upset with this experience. As a long-time customer with a Chase credit card for over 20 years, I have never encountered such a frustrating and unhelpful booking process. This experience has left me questioning why I would continue to use Capital One for travel bookings in the future, and I am seriously considering canceling my Capital One card altogether.

I feel completely ripped off and will not be using Capital One Travel again. I strongly urge Capital One to reconsider its policies and improve customer service to prevent other travelers from going through this same frustrating experience.

Complete disaster using Capital One Travel all 3 trips I booked with them in 2024. First two trips to Hong Kong and Orlando, the hotels didn't recognize the resevations that I prepaid for so I had to spend time and money to rectify situation with hotels on my own because Capital One wiped their hand of it. Last trip to Denver was the biggest disaster. I didn't realize until I received the Capital One Confirmation email that I booked the $88/night hotel for 3 nights instead of the one night that I wanted. Ultimately no one could help me change it because it was non-refundable and I ended up paying $300 for one night at a crappy hotel. I strongly recommend that you use up your remaining miles immediately and never use Capital One again to book travel. I am stunned that Jennifer Garner associates herself with them!!

Complete bullshit. First tried to book a rental car. Said I could book with my virtual card number. Kept getting error message. Called and they said I actually couldn't use my virtual card. Had to order a new physical card. When it finally arrived the rental car price had gone way up. Then tried to book a hotel, only because there was a $50 off deal. Kept trying only to keep getting error messages, even though I was using my physical card this time. Called and they said they saw no issues on my account even though there were charges and refunds for the hotel order 6 times. Then they just told me, without even looking into anything or asking what the error message said, that that meant there was no more hotel availability, even though their own website continued to say there was. Offered absolutely no help or solution.

Many people have learned the hard way that all bank travel portals are crap. You may earn extra points for booking through the portal, but these come at a significant cost:

1) You do not earn loyalty points for hotels and rent cars booked through the portal. Actually, you can earn Hertz points through the Cap One portal, but I don't think you get any loyalty benefits with other rental companies.

2) The prices for hotels and rent cars are consistently higher than booking directly with the hotel or rental company. I am currently on a road trip, and planning to stay at a Hampton Inn tonight. The room is $131 at Hilton.com, or $140 at capitalone.com. I have searched numerous cities for various trips, and this is almost always the case. Not once have I actually found a lower price on Cap One.

3) You do not receive discounted pricing for being members of AAA, AARP, or any other organization.

4) For air travel, Terms and Conditions are not the same as when you buy directly from the airlines.

5) The Capital One hotel search engine absolutely sucks. I just searched for hotels in Dumas, TX, and I got 102 hits, nearly all of which are in Amarillo, 50 miles away! If I wanted to stay in Amarillo, I would have entered Amarillo. (FYI, there are hotels in Dumas.) I used the map to zoom in to Dumas, and then selected the button for "search the map area," but it still gave me the same 102 matches.

Between my wife and my daughters, I had three Venture X travel credits. It took me forever to use them, because the pricing was never favorable, and I didn't want to overpay just to use the credits.

It took capital one 6 calls x 1 hour per call to confirm our $830 credit, then about 2 hours to try to book a simple flight to costa rica without success. So 8 hours on the phone total and we are told to call Delta ourselves. Absolutely, excellent customer service.

Horrible experience booking with Hertz. Cap one charged prepayment of $90 a day (35% over what it stated online) and offered no invoice - Hertz says Cap one has it-? Now extra charges are coming in for gas and tolls. What a rip off - sky high rates hidden when you book - after hours spent trying to get an invoice, one is never forthcoming even after seven business days. BUYER BEWARE!!