Capquest Avis 

Being harassed from two different debt collection agencies opos and ophelos on behalf of capquest for debt that is 17 years old and has already been paid

I recently put a review up and noticed capquest didn’t put the full review up …..I wonder

I received a letter today 08/05/2025 from a Capquest requesting money for an outstanding debt from 2023. I have never heard of the company. I'm not even in debt of even borrowed money from the company they say I previously borrowed money from "Provident". They are scammers. I phoned their office number 0333 999 7200 that's provided on the letter they sent me. The person on the other end of the phone asked me for the reference number on the letter, without giving the number to them, I asked the person on the end of the phone for his name. he refused to give me his name and he ended the call.
Scammers like this should be reported and investigated by the Financial Conduct Authority (FCA) and the Financial Ombudsman Service (FOS).

Recieved 2 letters with 2 letter heads both referncing eachother (Capquest and Arrow Global) referring to an apparent debt from 2023 with EE for £142.70 (I was already with EE for a few years by that time and still am to this day).

I called EE and asked if they could check the EE reference number that had been provided and for confirmation that they indeed hold records for accounts that have been sold on to which the confirmed they did.

It came as no shock that the EE reference number does not exists and the ONLY account they have on their system is for the account i have had for years, the operator agreed with my outcome that the company are scammers and going so far as to make up reference / account numbers to scam people out of money.

My advice would be if you recieve any letters from these scammers please call the company that they have supposedly bought your debt from to confirm there is an outstanding balance.

I am reporting this to the Financial Ombudsman and hopefully they get closed down.

Yesterday my phone got hacked now out of nowhere I get a message on my phone asking me to call them. Don't trust any text, if it was important and official they would call me

Not me but my family member - letter received saying he owed 6k on an egg card, except egg went out of business 15 years ago and it’s common knowledge that most debts become statute barred after 6..
Absolute disgusting scam and should be illegal. Preying on people’s vulnerabilities and fears to scrounge money that isn’t even owed.
Whoever is running this ‘business’ needs to go and get a real job and stop posting fake positive reviews about this company.

Received a letter to say I owed a credit card £63 would not accept I didn’t owe it. I got in touch with capital one who confirmed I do not have an account put me through to there fraud team who are dealing with it. Called them back told them I have given all the details to the fraud people could not get me off the phone quick enough April 2025

Received a letter saying that I owed money when I’ve paid every single debt I have. And I don’t have any default.

Apparently saying that I owed money off of an old very account when the only thing I’ve ever bought off a very was a steam mop and I have evidence that I cleared the balance in full!

I even tried logging on and very had cancelled my account due to inactivity so I reopened an account and was given credit again with the same company who apparently I owed money to? SCAMMERS

I received a letter last week from this company regarding a debt.. i have never heard of the company I supposed to have had a loan wit. I have been divorced over 25yrs and never had any debt so we're this has come from I do not know.and it's never been on my credit report.surely this must be a mistake

Written on my behalf as I am classed as mentally vulnerable and have my financial affairs dealt with by a third person.

Had a letter from Capquest, saying I owed money for an Abbey National account. I have never opened an Abbey National account, but do get confused and forgetful these days, and I was worried how this 'debt' would affect my credit rating.

If I did not have someone helping me I would have tried to pay the amount in full without speaking over the telephone ( as I am phone phobic) and I'm not good at navigating my way around emails or computer things, ( hence I have daily help).

I dread to think if anyone doesn't have help and is in a vulnerable situation.

VERY MORALLY WRONG.

The company is helpful friendly and efficient

Good Service & Helpful Understanding Agents. Thanks. 🌞

I don’t understand how this business is still allowed to operate. It’s clear from the other reviews what they are doing to me they have done to thousands of others (and likely more who haven’t left a review!). They’ve bought a super old debt which has long been settled and are demanding payment, despite speaking with them multiple times and they say they will correct things on their side I still continue to get letters. I can imagine they have scammed so many people out of money. BE CAREFUL, THIS IS A SCAM!

The most disgusting company ever and should be put out of business
Buying debts that were actually paid off 18 years ago and employ OPOS to try and collect now by harassment and unsolicited emails.
They need to understand the law regarding debt and not attack vulnerable OAP’s whom are in poor health.

DID YOU HEAR ABOUT THE SCOTTISH WINDOW CLEANER UP A LADDER DROPPED 50p.
IT HIT HIM ON THE HEAD !
a joke you may think ,not so these unethical Caledonian tightwads decided that they would in fact refuse to refund the money I paid them to service a debt I didn't own.
When this was proved this bunch of Highland cutpurses refused to refund, blocked my calls ,and called me names.
THEY HAD TO PAY WHEN THE FINANCIAL OMBUDSMAN GRIPPED THEM BY THEIR BAWBAGS.
🏴󠁧󠁢󠁷󠁬󠁳󠁿WALES 1 🏴󠁧󠁢󠁳󠁣󠁴󠁿SCOTLAND 0.

MINUS 5 SHOULD BE AN OPTION!!

i don't know who these people are, but they along with opos need to get a grip!! firstly i have NO IDEA who shop direct are!! secondly i have contacted opos requesting information about this SO CALLED debt and got no conclusive answers, so no closer to actually knowing what on earth you're assuming i am supposed to owe!! i supposedly owe £111.90 but you're willing to accept £22.38??? that to me is a ploy to target weak minded and vulnerable people into paying the small amount just to get you off their back!! stop wasting trees and time. go find something better to do than scamming people out of what ever pennies they have left after the country takes extreme liberties with the cost of everything!!!

Never trust this people! They send me letter I own money from loan never sign, never existed, they are the biggest scam!
Playing with fire! I hand it this information to the police, to investigate.

Absolute scam. I received some emails from Opos claiming I had an unresolved matter. After a couple of months I received a letter to my address saying that I owed £1,309.44 to MBNA. But, they have agreed to settle at £261.89.

I haven’t had an MBNA credit card since 2005! Even if I owed it, it would be statute barred after 7 years, never mind 20.

My credit file does not show this debt, my credit file is clear.

Trying to scare people into paying for things they no longer owe.

Received a email stating you have passed a ‘Debt’ onto OPOS ltd, You have incorrectly spelt my name, There is no proof of the debt, I.e signed agreement, OPOS are registered in Scotland with the FCA not in England, Until you send me proof of the debt I will be ignoring further correspondence.