Carbase Avis 

Absolutley awfull experience . Reserved a car on the saturday the garage rang us on the sunday was really nice and helpfull told us car would be ready for collection from thursday . Tried to contact garage the whole week and couldnt get hold of them kept getting put through to the main office who kept promicing id have a call back but no matter how many times I called I never got anything back . Got a call on the friday to say car wouldnt be ready now untill following weekend . Said to them on phone we need a car we are cash buyers can you not try and push it to be quicker they said to us doesnt matter if your cash buyers or not we sell a 1000 cars a month if you dont buy it someome else will . Just nothing good about the company .

Hamza was excellent, start to finish, couldn't fault him at all. He was knowledgeable, helpful, informative and we couldn't fault him on anything. Thank you for all your help.

The lady on reception was also lovely each time we came in.

The show room and background organisation was also flawless, everything was as expected and made an enjoyable experience, stress free.

Thank you all.

Good service. Dealt with Heith who was very helpful.

Excellent sales team at lympsham carbase, max and steve went above and beyond to make sure i had the best experience i could have buying a car. I was well looked after and everything explained clearly. I would strongly recommend if buying a car to see them. Thankyou

very helpful and friendly team and car presentation

Friendly staff, often good stock availability and competitively priced.
To improve - having put down a £500 deposit on the car, it would have been helpful to have received details of the finance options (including warranty, tyre insurance, paintwork insurance add ons) ahead of the scheduled appointment to complete the finance and collect the car. There was a element of feeling being under pressure at the appointment when collecting the car on the day. It wasn't done in a pushy way but it would just have been better to have had more time to read and consider the options ahead of purchase.

Unfortunately, once I had driven the car back home, it later failed to start due to a flat battery, likely caused by sitting on the dealership forecourt for a while. Luckily, we had the where-with-all to charge the battery and you-tube helped in actioning. After calling and booking a review appointment at the dealership service team, which I had to cancel at short-notice due to work commitments, I am still awaiting a call back.

Wanted to like this place. Salesman was nice and been there 20 years.

No real pressure selling, take the car out on your own etc..

I found two faults with my car I reserved , and I was the first person in that Wednesday.

At 6pm I was told to go home and the car was back on the market. Had to travel and hour home and wasted an entire day.

The car went in their workshop around 12pm. Wasn't they refused to tell me what was going on or give updates. It's been two days since and I am still non the wiser.

Felt like I seemed to ask for too much info or too difficult questions.

They want people who will just drive off not pull them up on issues or know about cars. (Like what was the diagnostic report and work carried out to rectify the fault, was a HVAC test carried out).

If you're interested the air con was not working and they simply regassed it, which for an electric Audi is a big red flag. 7 hours wait to be told nothing.

Cannot recommend this dealership. The follow up care was non existent. They just seemed to want me to disappear.

I hope you do not drive away in that car, it's still advertised, and it could cost your dearly!

Expect I'll get a generic review saying they are sorry they will investigate blah blah blah!

The customer service received from Joe was exceptional, he was the difference in my choice between two cars at different dealerships. Very good pricing and professional service throughout from everyone.

Stay well away from this company.

Absolutely amazing service from start to finish Joe was very professional and friendly told me everything i needed to know recommend this company

Disappointing experience – questionable vehicle preparation and no response to my complaint.

I purchased a Tesla model Y from Carbase Bristol on 17 August 2026, with approximately 48,300 miles on the clock. Unfortunately, my experience has been extremely disappointing, both in terms of the vehicle's preparation and Carbase's handling of the issues I have raised.
The salesperson assured us that the vehicle had been prepared to Tesla standards. However, subsequent checks and correspondence have raised serious concerns.
Suspension: Tesla subsequently identified a worn lateral link bushing and provided photographic evidence. This raises questions about the thoroughness of Carbase's pre-sale inspection and whether the suspension condition was properly assessed before the vehicle was sold.
EV Service documentation: Carbase supplied paperwork stamped and signed “EV Service”. Yet its preparation centre later confirmed that only a light and levels check had been carried out, with no filters changed. Carbase's paperwork lists “Inspection” and “EV Service” as separate items. I still have not received a satisfactory explanation of what service was actually performed or why the document was issued.

Outstanding servicing: The vehicle's service is now out of date, and I have concerns that service items due before the sale were not replaced. I have asked Carbase to complete the outstanding service work at its expense if the EV Service was not actually carried out.
Front tyre: The offside front tyre was measured at approximately 2mm tread depth, below Carbase's stated 3mm minimum.

I have raised concerns about why this was not identified and addressed before the vehicle was supplied.

What has made this experience even worse is the lack of communication. I contacted the preparation centre, raised a formal complaint and contacted Bilal Hussain, the salesperson who sold us the car. Despite providing evidence and repeatedly asking for a response, I have still not received a satisfactory resolution.

I have been left chasing Carbase for answers about safety-related defects, servicing and its own paperwork, rather than receiving the support I would expect after purchasing a vehicle from a professional dealership.
I am not asking for special treatment. I expect a dealership to inspect vehicles properly before sale, provide accurate service documentation and take responsibility when concerns are raised.

Based on my experience, I would advise prospective buyers to independently check the vehicle's service history, suspension, tyres and preparation records before purchasing from Carbase Bristol.
I hope Carbase will finally respond to my complaint and resolve these issues. So far, the experience has fallen well short of what I expected.

Neil was fantastic! He was so helpful, making the buying a car experience a lot less stressful. The customer service we received was great. Thank you.

Very professional and friendly.
Nathan was excellent.

Great experience with the salesman - very smooth operation to get the van purchased and taxed.
However, although the vehicle was so clean it felt nearly new and had only just been serviced, there were some problems. All four tyres were under inflated by a significant amount and one of the headlight bulbs was blown. Not v impressive.

Very happy with with my recent trip to Carbase Bristol site was very clean and showroom was clean and nice as well the car I looked at was clean and tidy and ready to test drive overall had a very good experience.
The staff were excellent as well good customer service.

I ultimately got the car I wanted, but I had multiple phone calls from them before I visited and had to spend 3-4 hours of my Sunday getting passed between multiple members of staff to get the keys in my hand.
I'd been given a quote for my trade-in via the website the previous day, but I was disappointed to find that this wasn't honoured by Carbase once I was in the showroom. Apparently they pass on cars >8 years of age to an auction so they reduced the trade-in price was the 'explanation'. Why their website couldn't work out the age of my car was a mystery to us all.
Then there then was all the upsell on warranties, paint treatments etc. The £500 paint treatment quickly became free of charge when I threatened to walk. The warranty salesman didn't fully understand the product he was selling, and after a quick Google on the true value the price was magically reduced by £300.
Would I buy from there again? Probably not, given the choice. My advice would be stand your ground, be prepared to walk away, don't accept any of their initial prices and prepare to spend a lot of time standing around in the showroom.

Matt was very friendly and helpful. He went the extra mile to help us with the purchase. He explained everything well.

Blake was amazing and the no
Pressure sales ,quality of the cars ,price ranges and over all friendly reception was outstanding,highly recommended

Bilal very helpful and welcoming
Very happy with the whole experience

Outstanding service from start to finish, John made my experience very relaxed and enjoyable. 100% recommend.