Very helpful and efficient customer support person - Asian accent / call started 16.05hrs 05/08/2026 He sorted an issue where my payment for renewing my bike policy was refused (due to a changed ban... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Akshay was very thorough, friendly, courteous and mannerly. His English was also very good and I particularly liked how he indulged me in personal conversation and banter. Thank you, Akshay for your t... Voir plus
L'entreprise a répondu
Wish I knew about CN before. Over the years, it's been a headache to find insurers that appreciate customers with a clean claims record. We always felt cheated that their risk assessment algorithms... Voir plus
L'entreprise a répondu
I was guided by informed staff who went through everything in detail. The scope of what is covered in my Policy gives me great peace of mind. I look forward to many years of Business with this Comp... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Carole Nash is known as the provider of motorcycle insurance across the UK and Ireland, with a dedicated Classic Cars division too, delivering specialist protection for classic and performance cars, as well as military vehicles. An award winning insurance broker, our team at Carole Nash are known for their expertise.
Coordonnées de contact
4,6
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de carolenash.ie
Thank you for leaving us a review!
We’re really glad to hear you had no complaints with our service.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Carole Nash Insurance
Réponse de carolenash.ie
Thank you so much for taking the time to leave us a review!
We're glad to hear we answered your call straight away and that our team was easy to deal with.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Carole Nash Insurance
Always first class no bullshite
29 juillet 2026
Réponse de carolenash.ie
Thanks so much for leaving us a review!
We're thrilled to hear you always get a first class experience with us. We love keeping things straightforward and hassle free.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Carole Nash Insurance
Dba o swoich klientów
18 juillet 2026
Réponse de carolenash.ie
Thank you for taking the time to share your feedback.
We are so glad to know that our focus on looking after our customers well and providing a high level of care is truly coming across.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Carole Nash Insurance
The person I spoke with was very…
The person I spoke with was very helpful, and that made the experience easier to deal with.
23 juillet 2026
Réponse de carolenash.ie
Thank you for your kind review!
We're delighted to hear that the team member you spoke with was so helpful and made the process easier for you. Providing friendly and supportive service is something we always strive for, so it's great to know this made a positive difference.
We really appreciate your feedback and look forward to helping you again in the future.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Carole Nash Insurance.
Don't have many options
24 juillet 2026
Réponse de carolenash.ie
Thank you for sharing your feedback. I understand that your experience hasn’t fully met your expectations and that you feel you don’t have many options right now. We’d really like to understand more about the challenges you’re facing so that we can help find the best possible solution for you with us.
Please feel free to share any specific concerns or areas where you feel we could improve. Your satisfaction is important to us, and we are here to assist in any way we can.
Kind regards,
Michelle @ Carole Nash Insurance
Réponse de carolenash.ie
Thank you for your fantastic 5 star review! We're so pleased to hear you received great service and that Benjamin went above and beyond to help you.
We'll be sure to pass on your kind words to him – he'll really appreciate the recognition. If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Kirsty @ Carole Nash Insurance
Extremely helpful customer service and…
Extremely helpful customer service and always trying to get you the best price available.
Graham Martin.
1 juillet 2026
Réponse de carolenash.ie
Thank you for taking the time to share your feedback, Graham. We are delighted to hear that our customer care team provided such excellent assistance and consistently went above and beyond to secure our most competitive rates for you. If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Carole Nash Insurance
Awful experience when opening motorbike…
Awful experience when opening motorbike policy. Quote was okay but staff member hadn’t a clue and frequently had to put me on hold as “system was acting up”. What should have taken 10 minutes, took an hour. And this after waiting for an inordinate amount of time to get through in the first place.
21 juillet 2026
Réponse de carolenash.ie
Thank you for sharing your feedback with us. I’m sorry to hear that your experience setting up your motorbike policy was frustrating and took much longer than expected. I understand how inconvenient this must have been, especially with the technical issues and wait times you encountered.
Please be assured that I will pass your comments on to the team so we can address these problems and look to improve our service. Your patience throughout the process is greatly appreciated.
If you need any further assistance or have any questions about your policy, please feel free to contact us.
Kind regards,
Darren @ Carole Nash Insurance
Réponse de carolenash.ie
Thank you for your great review! We're delighted to hear that insuring your bike was easy and hassle-free. We appreciate your feedback and hope you continue to have a positive experience with us.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Carole Nash Insurance.
Nothing went wrong carole Nash did…
Nothing went wrong carole Nash did nothing i did it myself online so I have no experience of them so I can not rate them ..
10 juillet 2026
Réponse de carolenash.ie
Thanks for your message. I understand that you completed everything online yourself and didn’t have any direct dealings with us directly, so it’s difficult to provide a rating.
If you need any assistance in the future or have any questions, please feel free to reach out.
Kind regards,
Darren @ Carole Nash Insurance
Akshay was very thorough
Akshay was very thorough, friendly, courteous and mannerly. His English was also very good and I particularly liked how he indulged me in personal conversation and banter. Thank you, Akshay for your time and patience and support. T'was a pleasure to speak with you.
15 juillet 2026
Réponse de carolenash.ie
Thank you for taking the time to share your feedback.
We are absolutely delighted to hear about your wonderful experience speaking with Akshay. It is fantastic to know that you found him so thorough, friendly, courteous, and patient, and that you thoroughly enjoyed the personal conversation and banter during your call.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Carole Nash Insurance
I still haven't received my insurance…
I still haven't received my insurance certificate and policy documents.
16 juillet 2026
Réponse de carolenash.ie
Thank you for reaching out. I apologise for the delay in receiving your insurance certificate and policy documents. We have reissued these and they have been sent to your email address. Please check your inbox as well as your junk or spam folder in case they have been filtered there.
If you still cannot locate the documents, please let us know, and we will be happy to assist further.
Kind regards,
Darren @ Carole Nash Insurance
Réponse de carolenash.ie
Thank you for taking the time to share your feedback.
We are delighted to hear that you experienced such fast, reliable, and high quality service from us.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Carole Nash Insurance
Very reasonable.
Very easy to deal with and great communication, quotes are very reasonable, glad I'm with Carolenash again for motorcycle insurance.
15 juillet 2026
Réponse de carolenash.ie
Thank you for taking the time to share your feedback.
We are absolutely delighted to hear that you found us so easy to deal with and that you are happy with our communication and pricing. It is wonderful to welcome you back to Carole Nash for your motorcycle insurance.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Carole Nash Insurance
Motorcycle 🏍 insurance
Very helpful every thing went smoothly price was good the guy was polite and helpful but a little hard to understand thanks
14 juillet 2026
Réponse de carolenash.ie
Thank you so much for sharing your feedback with us!
We are delighted to hear that you found the setup process smooth, got a good price, and that our team member was polite and helpful.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Carole Nash Insurance
Reliable
Reliable, pricing, value for money. Seemless. Package full of what you require and more.
7 juillet 2026
Réponse de carolenash.ie
Thank you for taking the time to leave us a review.
We’re pleased to hear that you had a positive experience with your insurance policy and that the cover provided suited your needs. It’s great to know you felt confident in your choice and found the process straightforward.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Carole Nash Insurance
I recently purchased vintage motorcycle…
I recently purchased vintage motorcycle insurance through Carl Nash and found the experience very positive The quotation process was straightforward and the staff knowledgeable. I was happy with the price charged.
13 juillet 2026
Réponse de carolenash.ie
Thanks for your 5 star review! We're pleased to hear you found our customer services team knowledgeable and the process of obtaining a quote straightforward!
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Kirsty @ Carole Nash Insurance
been with carole nash for over a…
been with carole nash for over a quarter of a century, bit late to change now.
13 juillet 2026
Réponse de carolenash.ie
Thank you for taking the time to leave us a review.
We're delighted to hear you've been with Carole Nash for over 25 years. Your continued loyalty means a great deal to us, and we're pleased to have been able to support you over the years.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out. Our team will be happy to help.
Kind regards,
Rachel @ Carole Nash Insurance
Outstanding customer service when…
Outstanding customer service when renewing my insurance.
8 juillet 2026
Réponse de carolenash.ie
Thank you for your fantastic review! We're delighted to hear that you received outstanding customer service when renewing your insurance. We really appreciate your feedback and are pleased that our team was able to make the renewal process a positive experience.
Thank you for choosing us, and we look forward to continuing to support you.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Carole Nash Insurance.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.