Casa Bella Furniture Avis 

843
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I emailed Casa Bella to ask about some replacement wheels for a sun lounger purchased over ten years ago. Poppy responded quick as a flash to say that they no longer supplied them but if I took a pho... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

I ordered a light mango wood TV unit and nest of tables. Prior to this i'd ordered a wood sample, which was exactly the colour I wanted. The furniture that arrived was a totally different colour. The... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We recently purchased a nest of tables, a couple of bedside tables, and a work desk, and we’re very pleased with our experience. The furniture is of excellent quality, and we love the contemporary des... Voir plus

Noté 5 sur 5 étoiles

We are delighted with our hi-fi unit. It is exactly as shown on the website and is very well made and sturdy - right down to good quality hinges and labelling of individual legs and holes so that pre-... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de meubles

Écrit par l'entreprise

Contemporary furniture & accessories for distinctive interiors. Discover timeless pieces, online and in our showroom.

Built to endure, crafted for life.

We are passionate about creating contemporary furniture & accessories that elevate your space.

We believe furniture should be an heirloom, not a disposable item. That is why we have built our reputation on using only the finest materials in every piece we create. From the structural elements to the drawer bases and backs, our furniture is crafted for lasting beauty and enduring strength.

Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

843 avis

5 étoiles
4 étoiles
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1 étoile

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A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,6

Tous les avis

(843)

55 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Beautiful Solid Wood Furniturea and Excellent Service

The table sizes were a bit larger than I initially expected, but they fit surprisingly well in my room. I absolutely love the rich dark walnut color, and the smaller table even doubles as a handy spare stool, which is a great bonus! The sideboards are the perfect size and feel very sturdy, though it would be even better if the drawers were removable. If you're a fan of a rich, almost black walnut, this is the one for you—plus, you can order a color sample if you're worried it might be too dark. On top of that, the communication was smooth, and the movers were incredibly helpful.

9 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Ordered reclaimed Indian furniture and…

Ordered reclaimed Indian furniture and it's absolutely beautiful, I had a few issues surrounding delivery (my end) and they have been amazing at sorting it out,I've since ordered more of the collection...bit by bit and they always deal with my requests with no problem,would buy from here again

10 octobre 2023
Avis spontané
Noté 4 sur 5 étoiles

6 seater Dining Set

Ordered a 6 seater dining set which was delivered on time and fully assembled by the 2 guys delivering. Unfortunately the table was covered in scratches so I informed Casa Bella who were most apologetic and arranged for a replacement table to be sent. This was received in perfect condition. One slight issue was there was only one guy collecting the faulty table top and delivering the replacement which had my partner not been here to help it would have been impossible as it was very heavy but all in all I am very happy with the table and cannot fault the quality and the customer service. Would definitely order from them again

9 août 2024
Noté 5 sur 5 étoiles

Exceeded expectations

I ordered the Oslo honey mango sideboard that arrived today. The sideboard is such good quality and even better than in the pictures. I have seen veneered ones for double the price and this is heavy solid wood. The delivery was spot on and arrived on the expected day and time. I will be ordering agin and recommending to my friends.

30 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Stunning quality!

I have ordered a stunning chest of drawers, which was even better than on the picture, super solid and delivered with care.
I found the delivery very slow and when I raised it they sorted it out promptly, delivering on the day required and the delivery people were lovely and accommodating.
I will most definitely order from here again!

5 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

It was worth 6 months the wait

It was worth 6 months the wait. The team in the shop are great and very polite with customers. Quality on delivery is excellent.

The 2 delivery chaps, Lance and Tom, did a great job and left the place clean and tidy.

Will recommend Casa Bella and the delivery team.

3 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Stylish modern mango tables

Bought a fab set of two nesting mango industrial-look tables and they are really modern and stylish. Got to praise the packing of them as every surface and corner were really well protected and so they arrived looking pristine. Will be back to shop for more in the future

7 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

Large dresser

I am very pleased with the large dresser! Very nice quality and the colours are perfect. Fantastic delivery service.Very good customer service too.I am really happy with my purchase.

26 juin 2024
Noté 1 sur 5 étoiles

Service is appalling. Scam?

Ordered a chest of drawers, it was expected into stock in 10 weeks. A week or so after I'd ordered the website said it was due in stock in 5 weeks so I called to see which was correct and inwas told they had 'missed' a container so had some coming in sooner than the container my order was allocated on, so all new orders were going on the earlier container. I relayed that this was not fair, to make older orders wait but new orders get the earlier delivery. I insisted my order went on the earlier container, whilst pointing out that this should have been done anyway, to put all the older orders onto the earlier container. I was told mine had been changed. No. It hadn't and I had to wait for the later container. Then I was given a delivery date and time slot of 4pm to 8pm. Told if I didnt accept that date I would have to wait for another one and they didnt know when it would be.Nothing arrived. Sat here waiting like a lemon. No phone call no nothing. I'm wondering whether this whole thing is a scam. Wish I had never ordered from this company. Absolutely awful service.

Update: Delivery arrived at 9:15pm when it was meant to be here by 8pm. Had actually gone to bed when it arrived due to illness. It is not acceptable to be delivering at that time of night without prior agreement. Driver said it wasn't his fault it was the people who do the routing.

11 juin 2024
Avis spontané
Logo de Casa Bella Furniture

Réponse de Casa Bella Furniture

Hi Deborah, thanks for your review.

I've looked into the history on the order and can see the chest of drawers was ordered with an 9-week lead time on 1st April and was delivered successfully to you this evening, after arriving last week.

I'm very sorry if there was any miscommunication surrounding lead times - all orders are prioritised on a first-come-first served basis and waiting customers will always be allocated stock before new ones. I can see in this case that your order remained allocated to the earliest possible shipment throughout and priority to you indeed remained over any new orders.

As mentioned above, I can see the delivery went ahead this evening and was delivered by our driver Rafal. I will be in touch personally tomorrow to follow up on everything for you.

Best regards,

Robert
Casa Bella

Noté 5 sur 5 étoiles

Amazing piece of furniture

Amazing piece of furniture. Really well made and looks great. The communication was great, as was the speed of delivery and the people delivering it did a great job as well

11 juin 2024
Noté 5 sur 5 étoiles

Absolutely lovely solid table

Absolutely lovely solid table, great value for money.
Very well wrapped, quick delivery with plenty of accurate info regarding date and time,very carefully delivered by George and his colleague.
I highly recommend Casa Bella Furniture.

5 juin 2024
Noté 5 sur 5 étoiles

Excellent!

Second time buying with casa bella. Excellent quality, from placing order to delivery very polished and professional service. They will assemble everything in minutes, clean up and take packaging away, too. So happy with dining table and chairs

5 juin 2024
Avis spontané

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