Cash Converters (UK) Ltd. Avis 

Got a samsung watch ultra from Glasgow store delivered in 2 days is as new condition good price very happy with service thank you

Hare store branch are not helpful I’ve had issues a lot the last one was changing my 28 day contract to 26 because they don’t tell you the 2 day that is extended is removed from contract now I have to put my Mac Neo in just to get my iPad extended cus I’m not paid for another week. They aren’t friendly in the store and having audhd is stressful when I was at a previous store in another city where they were amazing took everything and wasn’t only interested in the up market stuff they don’t want to help

The Newcastle Branch of CC ( Clayton St ) are incredible. The communications, flexibility and packing was just exceptional.
Amazing service. Thanks guys

Such a great place! Lots of cool stuff here in the Camden town location, and very nice staff. Le was great and very helpful!

Excellent price and good one year guarantee.
It was well wrapped but delivered with a broken radio aerial.
This wasn't mentioned in the advert so it may have happened in Transit
Fortunately it was a f type connector on a dab radio so I just had to buy another aerial..
Apart from that disappointment goods were great,
Delivery via DHL which I paid extra for for fast delivery was a disaster, DHL didn't turn up on the day they said and then on next day it was rescheduled for 14:00-16:00 and apparently they tried to deliver circa 13:00.
Ended up having to drive 20 miles to collect as DHL wouldn't leave a £25 radio without a signature...on the next day
Won't ever select the fast option again if it uses DHL, realise that's not Cash Converters fault but think buyers need to beware of DHL. The only delivery service that would not leave in a safe place so far .

Another order collected from WORKSOP store, everything been smooth , thanks once again

Great service and good prices
Ordered some earrings late at night, they were posted out next day via special delivery which arrived before 1pm
Brilliant service and the photos of the gold really didn't do them justice, they're absolutely beautiful! Thank you!

Amazing service and really friendly in the kingstanding cash converters on hawthorn road Ryan and Liam and a lad from another store was brilliant so down to earth and made me feel at ease definitely going again

Excessive delivery charge for a small item, order number - PO39667009049

I recently ordered a small item from Cash Converters and was charged £7.99 for delivery.

When the tracking was given, I could see that it had simply been sent using Royal Mail Tracked 48. For a small item, the actual Royal Mail postage cost is considerably less than £7.99.

I understand that retailers can add reasonable packaging and handling costs to postage, but £7.99 seems excessive given the size of the item and the delivery service actually used.

I’ve contacted Cash Converters to ask them to explain how this delivery charge is calculated and whether they consider it reasonable.

I’m happy to pay a fair delivery charge, but I don’t think customers should be charged substantially more than the reasonable cost of sending a small item without a clear explanation of where the additional cost comes from. I would expect next day delivery for this price and hence why I paid it.

Always on time and love there return policy

Finchley Ballard Lane store-Bought item off store ,took a week to arrive.Didnt work straight out the box as clearly wasn’t tested first.Emailed the next day-no reply .phoned the day after -will arrange a collection.Heard nothing after.3 days of mucking around and emails and another call-eventually gets picked up .Item arrives at their store,3 days later -no refund.Phoned again and got hung up on twice.Eventually spoke to a
Rude and shouting person who said ‘only manager can do this refund’ and basically hung up again.And by magic I finally got refunds an hour later even though no ‘manager’ was on site in store .
Won’t be buying from this store again.

Brilliant people all of them are sexy especially Mischa

Bought from the preston store, they sent 2 days later, but DHL lost the parcel, constantly contacted the preston and DHL emails but neither gave me any help, DHL ignore me because i am not the sender and cash converters gave me an excuse about the store router being down....we live in an age with mobiles so no one bothered to check the store email on their mobiles or even via hotspotting.

Edit:
Below they ask me to contact a particular email that i had already emailed with the preston email.

Hi there I went to Cash Converters on Smithdown road Liverpool yesterday 7th August,
The Consultant Steffan took a good look at my items and after a thorough search on the internet he gave me good value for what i had ,Also after he explained the options I had in repurchasing my items I decided to go with 'buyback ,He was also friendly and made me feel welcome.
Thankyou Eric Baxendale.

Only part of my order arrived. Range store and they said they would dispatch it that day. A week later nothing. Had to open a PayPal case to eventually get my refund. Cash converters were unresponsive to emails. Would never buy from again.

I would like to say how much help and support I was given by the team gage Tracey and jack are the names I know and are the best guys to speak with they have so much stock phones to jewellery bikes and they all have a great font of knowledge on most items. Preston cash converters are great and I have passed on details to friends especially with phones I always have a friend who has lost it or broke it and the shop has so many phones to pick and as I said the guys are so helpful they make it so much easier. Always be a customer of Preston cash converters thanks guys for all your help

In my experience their goods do tend to be of a surprisingly high quality (but then again you do get what you pay for.. ).

I found the Romford store to be extremely helpful when I needed to return an unsuitable item (but I'm not sure if the other stores would be so helpful if a return was requested?).

The problem (not terminal) with Cash Converters is if you want to sell something they do tend to offer unfairly low offers. I understand that they are being competitive, and this tactic might be almost inevitable, but it leaves you feeling unsatisfied if you're selling and not buying (hence not 5* but 4*).

I’ve been in several cash converters and the best one is in Clayton street Newcastle upon Tyne , the staff are very helpful and friendly and offer good prices for selling, well worth a visit to this store.

Bought a CD/cassette player and the listing included a remote control but that was not shipped. I have tried to contact them but they have not replied. I also believe that it may be faulty as it only outputs in mono not stereo.

Depending on the health of some products that isn't displayed on the website, they provide competitive prices, although their shipping prices are very expensive.

Delivery or communication between Customer and order is slow or unreliable, there's not enough tracking information or order processing involved, so it ghosts until your order is actually dispatched but even then you still have no option available to view your order on the website and see any updates.

I did email regarding the order with an update and never received an update even after the order was dispatched.

I should also mention that the cost to deliver those items to you is way too expensive, realistically I shouldn't be paying more than £5 for a standard delivery especially of a small item.

The reason I gave a 2 star was because they decided to wait and deliver my item to the post office late and upgraded my delivery, which shouldn't have happened which confused me to why I've paid £10 for delivery when I don't get this premium processing service.