Cash Converters (UK) Ltd. Avis 

My dad and I came into their Hounslow location to pawn his watch and chain. Lwona the assistant manager was really nice and helpful when it came to the whole transaction.

I purchased an electronic item (described as Cisco Surveillance Camera) - actually a video conferencing tool - but the package once delivered does not include any kind of power supply. This was to the best of my knowledge not disclosed in the listing, and one wonders how the seller could be certain it even workedif the power supply was never with the product.

Not professional stuff always they judje and i was insulted from other costumer ｂｅｃｏｕｓ i was defend my position i was before this costumer and the stuff saw everything and they didn'tdo nothing about we are not in the jungle so i think the stuff is responsabile to keep the costumer in a good manner. happens at elephant and castle

I have been a lifelong Cash Converters customer and previously held a 100% customer score, so this review is written with genuine disappointment rather than anger.

I purchased a second-hand amplifier which was intended to replace my previous unit.

From the outset, the delivery process was poorly handled. Cash Converters failed to include my flat number on the shipping details. As a result, DHL did not ring my buzzer or make proper contact. I received a delivery notification showing the parcel had been left outside my door, but when I went downstairs (as a disabled person), the parcel was missing. I believed it had been stolen and immediately reported it to the police and obtained a crime reference number.

It later transpired that the parcel had been left with a neighbour in the building, but I had received no clear communication or delivery card explaining this.

After finally recovering the parcel, I discovered that the amplifier itself was faulty. I spent considerable time trying to set it up correctly, including purchasing a brand new HDMI cable to rule out any external issue, but the HDMI ARC function did not work properly and the unit could not perform as expected. I had to use a temporary workaround which was not acceptable for the equipment purchased.

I contacted Cash Converters and explained that I did not want a refund as my preference was to repair the item or resolve the fault, as I needed an amplifier and had already disposed of my previous one. I also explained my disability and the difficulty a return would cause.

Despite this, my request for a repair was effectively ignored. The response focused only on return and refund, stating that because the item was second-hand and unique, replacement was not possible.

A courier collection was eventually offered from my home, which I appreciate given my circumstances. However, no real consideration was given to repair or any alternative solution that would leave me with a working product.

To make matters worse, after everything that had happened, I did not even receive a request to leave feedback, which was surprising given the level of disruption caused.

Ultimately, I was left feeling that responsibility was shifted entirely onto the customer despite multiple failures in delivery and product quality.

In contrast to this experience, I have dealt with other companies who have provided far better support even outside warranty periods, including immediate solutions and genuine attempts to resolve faults rather than simply defaulting to refunds.

Overall, this experience has been extremely disappointing, particularly given my long-standing loyalty as a customer.

I hope this review helps others understand the level of service I experienced in this case.

Wow how helpful were the staff Shaun the salesman helped me to the end .
Thanks alot cash converters Hounslow

I was in the kirkcaldy store and I have to say they have amazing staff. Helped me with everything great customer service will 100% be back

Seller was great to deal with. Responded quickly and gave me a slightly cheaper offer as I noticed the item on Vinted originally

But the way my parcel has been shipped is disgraceful. PS3 and games chucked in a black bin bag with no cardboard or additional padding. If my item works and the games arent cracked, I’ll be amazed. Such a shame as the Customer Service experience was great

We visited the cash converters today in Huntingdon, shopping for a blue tooth speaker.

The salesman was very helpful and pointed towards a JML go4 which we tested in store and paid the asking price of £44 thinking it was a second hand deal.

When we returned to the car we looked up the price online and found it on Amazon brand new for £16.99.

We returned to the shop and asked why it was so much more than a brand new one? The response was they had had it for a long while???

While I was in the store I took pictures of other items and asked chat gbt what the brand new prices were. A speaker system priced at £89.99 retailed for between £40-£70 brand new!

I understand that the inflated prices allow them to offer payment until the item is paid for however it is not credit and realistically these are second hand goods not brand new.

That will be my last visit, the only positive was that I offered £10 for the jml speaker and the salesman let us have it for that!

Biggest waste of time never want to give even half of what your item is worth I was offered £8 for my acoustic guitar that cost me £270 ! I wouldn’t advise anyone to waste your time with them !

Dave and Mark, they helped so much to gain a good deal for my necklace to pawn even it was my first time to do it, they explained everything very well and easy and clear.. Thank you so much for helping me today Dave and Mark I do appreciate it, Store Name Cash Converters Shirly

Great deal, great price. Unfortunately let down by DHL. They courier has now had the parcel for 4 days.
Emailed updates, emailed delivery date, emailed cancelled delivery on 2 separate working days, latest email says delivery this Monday. Cash Convertors charged £4.99 delivery which is a joke.
My advice....check who they ship with, if it's DHL then recommendation is stay well away. I tried speaking to the Cash Converters branch to be told once it leaves the store it's out of their hands. Went on to suggest I chased DHL myself !
DHL has now delivered at 1230pm Monday.

Ordered a Dell U2412M. They sent a Dell 2405FPW — a different monitor from 2006.

Flagged it immediately. They admitted the right one wasn't available, promised to collect the wrong one, then did nothing.

I offered alternative dates and kept it available every weekday for two weeks. Nobody came. I even copied in customer service — still nothing. Total silence.

Got my £33.98 back only after raising a PayPal dispute. They sent the wrong thing and then left me to chase my own money.

Useless. Avoid

Excellent customer service from chloe in dartford really knew her stuff when I had issues with my phone and sorted out a new one for me.

Thanks so much I will definitely return and buy more.

Extremely friendly service with very understanding staff. I can’t recommend this company enough.

Avoid this store if you value communication. I originally purchased a Galaxy Watch here that had a persistent fault. After upgrading my phone, I re-purchased what turned out to be the exact same faulty watch without realizing it.

To make matters worse, it took 10 days to arrive, only to manifest the exact same issue: it connects to my phone but occasionally disconnects.

The store agreed to a refund, and the watch has been back in their possession since Saturday. However, my refund still has not been processed. I have emailed the store twice today for an update, and both emails have been completely ignored today 26/05/2026. They currently have both my money and the product. Appalling service.

Ordered an iPhone 15 plus online from Blackburn store. Arrived 2 days later - excellent service!
The condition and health match the listed item exactly. Highly recommended on the basis of this experience.

Very pleased. I ordered gold hoops and they were delivered quicker than I expected and I love them. The seller was brilliant and very helpful. Thank you! 😊

Both Ivana and Shawn made everything very easy for me, great conversation as well. Amazing service

My phone starting messing up last week which were an iPhone 13 the lovely gentlemen in the shop sent it off to be fixed they were honest and polite a few days later it came back fixed but due to a little iPhone 13 pandemic I asked if I could exchange and they were more than happy to assist me with this I upgraded to the iPhone 14 Plus and am over the moon very helpful staff deserve to be paid more as the shop was super busy but still helped me with patience and courtesy ☺️ this was Blackpool church street store

This review is for Liverpool London Road Branch.

Been visiting this store for years. Never had a issue with it. As I pretty much just bought video games from this store over the years.

A couple of days ago. I went into this store. They had a batch of new stock it seemed. I noticed a New 3DS XL Animal Crossing Edition. I collect these things and the Animal Crossing Edition was one I needed. After a look over it while it was in the glass it looked clean with a mint screen.

After asking the staff member (Connor) about layby he mentioned he could knock £50 off the £250 price if I buy it outright. This was a really good price I accepted right away. I paid and immediately put it in my zipped pocket.

Once I got outside I got it out. Tried to power it up but it has no power. No problem just a flat battery. Had a look at the screen again and it was mint. Looked around the shell quickly noticed a small scratch on the front no problems it's expected. I then went down the road to the post office.

After the post office I had a sit down in a local cafe for a coffee and decided to have a real good look at the 3DS I just bought. Once again I was impressed with the mint screen and the actual 3ds it's self it was clean. Just had that small scratch on the front plate or so I thought. I then noticed the tiny and fairly faint crack on one of the hinges. If this crack was anywhere else on the shell it wouldn't of bothered me. But with it being on the hinge. Something that is constantly in use when you open and close the 3ds. This would get worse over time. At this point it was 45 mins after I purchased. So I decided to call and inform them I was going to come back for a refund as a crack on the hinge is really not good. The guy (Connor) said we will see what we could do.

15 minutes I had arrived back at the store. Connor immediately explained about warranty and how once they take things in they take pictures of the device and after reviewing the picture he couldn't see a crack. So I challenged this and asked him to show me the pictures. He then claimed "it was in someone else's account" he can't access.

So in the 15 minutes of me calling to me arriving back at the store. He has reviewed these photos and then no longer had access to these photos after reviewing them. This is absolute lies. I don't dispute they take photos of each item they buy in. I have sold to this store plenty of times. A few years ago I sold them a standard ds as well as a psp and all they did was take a photo using a really rubbish webcam front and back of both devices. So close up of hinges or even photos of hinges at all.

So he wouldn't budge on giving me a refund. 1 hour after purchase. I could somewhat understand if I had it a few days and used it a lot. But I haven't even had the chance to take it home and charge it never mind use it.

After back and forth and him just giving me absolutely no actual reason to give me a refund. We compromised ill exchange it for something else. I was going to buy a PS5 slim that week brand new for £380. I noticed they had a new model slim that couldn't of been any more than 3 months old for £280. So I paid the extra £80 and got it. Somewhat happy in the end. But Cash Converters return police is sickening. Staff in my opinion telling lies about pictures and accounts is has really put me off from even browsing that store again never mind buying from them. Apparently this ps5 has 12 months warranty. I very much doubt it. If something went wrong with it today and I needed a repair and replacement. Cash Converters London Road would wash there hands of it. The warranty is imaginary. Lucky enough the PS5 I bought has 10 months warranty left with Sony so I'm covered by them at least.

The staff are great when they are trying to sell something to you. But if you ever need to bring something back you might as well just try and repair your self. It would be easier and less frustrating than dealing with the staff.

So if you ever visit the Liverpool London Road store. Don't buy anything electrical or over £20.