Cash Converters (UK) Ltd. Avis 

sold me a phone that was on pay mouthly plan and keeps getting blocked and they are refusing to give my money back

Horrible experience. Received a parcel with the wrong item inside and a dispatch sheet belonging to another customer with their name, address, email and mobile number which is a breach of GDPR. I fear my details might be with another customer. Things like this shouldn't be happening. Company offered to issue a full refund once I return this. They organised a collection the next day without asking me when it would suit me which was fine as I was off work the next day but they forgot to issue me a barcode to be scanned by DHL so that's delaying the refund process now and day wasted waiting in the house.

Also zero compensation for all the hassle caused.

Will delete this review once my issue is resolved

I bought a 20 year old Seiko watch from the Dundee Scotland branch. The website was easy to use. A staff member answered my question promptly although in very few words. I ordered it yesterday afternoon and received it this morning! That's a slick service. The watch was well packaged with an inner and outer box and pillow. The condition is better than I expected. So far its working well. All in all I couldn't have wished for a better experience using cash converters for the very first time.

I am a repeat customer of Cash Converters, but my recent experience at the Crawley branch (14-16 The Boardwalk) ensures I will never step foot in their stores again unless corporate head office intervenes. I brought in a mint, "Opened Never Used" pair of Samsung Galaxy Buds 4 wireless earphones. A staff member (a short Caucasian girl with dark hair, seemingly a new starter) offered me an insulting trade-in value of £10 to £15. To justify this ridiculous figure, she explicitly claimed Cash Converters only resells them for £30 and fabricated a story that they "had sold a pair for £30 recently. "When she found out the earbuds were a promotional gift bundled with a phone purchase, she tried to claim that made them "worth less." This is an entirely manipulative tactic designed to exploit customers on factory-fresh items. Upon checking the official Cash Converters website, this exact model and condition retails across their network for £90.00 (Item: 033400132010). Lying to customers about your own company’s retail values to secure an 88% profit margin is a disgraceful business practice. Fortunately, I walked away, went straight to a competitor (CeX), and was immediately handed £55.00 cash on the spot without any receipt interrogation. This follows a separate visit to the Crawley branch where I was offered a laughable £80.00 for a premium Samsung Galaxy Watch Ultra. This branch relies heavily on predatory pricing and deceptive staff statements. A formal complaint has been logged with Head Office, and I urge anyone looking to sell premium tech to avoid this branch entirely. Date of experience: 24/06/2026

I order a lovely martin smith acoustic guitar from them, I can say it was worth the money. They packed it very well and made sure the guitar was safe, but the guitar itself was in ok condition and has a few scuffs but over all I had a great experience :)

Recently I had a Garmin GPS Smart watch to sell and contacted Cash Converters directly as I would have a fair travel to reach the Eastleigh Cash Converters.
Nikki in store was able to answer all my questions very well, explained how Cash Converters works, what i require to bring with me in addition to the watch and even an initial quote.
2 days later, as scheduled i visited the Eastleigh store, Nikki and her colleagues were all there, very polite, helpful and answered all my questions. I will be using again.

I was told that I would not receive the gold price on the screen which was showed to me as you always offer less. Absolutely appalling service. You have only 1 person authorised to do jewellery and their service and competency was non existent. CASH XCHANGE next door to you bought all my jewellery off me for 1.4k. Will not be returning. Also, your store team think when they say nasty slang words that people dont understand but we do. Terrible service juba, you need to be retrained in customer service. Turning away customers who come to sell their jewellery is not good business. 0 stars.

Summer is brilliant at falkirk cash converters always helpful as well as the other staff

Lochee store Dundee
Big shout out to ABBIE, the manager and rest of staff.
In a hard job I have never seen a bad attitude always welcoming and shop smells nice.

Bravo

This m12 HV was advertised in great condition. When I received it, it was filthy and the entire filter housing was clogged with dust. It was advertised as good working condition, zero suction this item was an absolute waste of my money

New Aberdeen Union Street Shop. Great service from Chris who helped my daughter with her purchase. Loads of great stock at good prices. Will definitely go back.

Turned away a brilliant condition 90s technics stack system with original subwoofer technics speakers for 30 over having no remote ( ON A 90S STEREO) Absolute stupid policy basically lost money over something no one gives a shit about and you could of bought one for 5 10 quid and been in high profit absolute stupid 🤡

I always prefer to buy from cash converters because they offer 12 months warranty which is a huge advantage over many private ebay purchases. I have ordered from many franchises and will continue to prefer them over ebay.

On one occasion a purchase failed after three months they attempted to repair then gave a full refund when it was not successful.

Great price and excellent quality! I had an issue with my local delivery service, but a big shout out and thank you to Max Pannett (Brighton, Portslade) for going above and beyond to help and ensure I received my parcel. Fantastic customer service throughout. I would totally recommend Cash Converters and would 100% use them again.

With 93 CC online orders I have finally given up on Cash Converters (Boston) and the Post Office. A Royal Mail Tracked 48™ parcel is a week late and Boston will not respond to 3 emails and the PO say it is not their number. A redirect notice means it is their number.I am done with wasting any more time online with useless companies like this.

Service is always brilliant, postage is fast and the watches work as advertised, I have bought two watches of there now and I've been happy both times with the Service.

"In response to the company cash converters response, I purchased one Watch from Eridington West Midlands and the most recent purchase from the Washington North East Store, both made online. The most recent watch was a turquoise boss watch and am very happy"
Response to reply 5*

Great item at a great price received well packaged and in good time thanks 👍

Was in yesterday and Omg what a great guy Rhys was talked to me and made me feel really good and I understood everything thing he was saying to me and my partner I suffer with anxiety and he just made me feel really at ease

My dad and I came into their Hounslow location to pawn his watch and chain. Lwona the assistant manager was really nice and helpful when it came to the whole transaction.