Casino kings Avis 

By the looks of the reviews, I’m not going to be seeing my withdrawal any time soon

*edit* I am completely wrong and happy to admit it, not sure what the issue with some of these reviewers has been, however my withdrawal was complete and has now landed in my bank.

For reference, I used the ‘pay by phone’ option

This casino could be really great if they only sorted out their slow slow verification process.

Please PLEASE prompt users to upload their IDV documents before they start playing. What if a player were to win a jackpot yet had no ID or bank statement they could share?

It's been nearly 3 weeks that I've been waiting for my £340, which isn't a lot in comparison to a lot of the comments here, but for someone who lives paycheck to paycheck, and uses so many other casinos that offer pretty instant IDV and cash outs, Casino Kings have been incredibly poor. I work in customer service so I know how difficult it can be to manage expectations, particularly given the volume of verifications you'll have backlogged. But this shared experience is going to run your reputation, your customers will churn and pass on their feelings to friends (or, post on public review sites like this). I know it sometimes feels like we as customers are just a nuisance, and you're doing your best, but it really isn't good enough. You're losing customers, therefore revenue, not to mention reputational risk.

Please please please review my request and release my payment. I've given everything you need, multiple times (although please get a better engineer to fix your frontend UI which makes it impossible to see what documents you've already uploaded, and what has been accepted and what hasn't. You're a great casino with lots of potential, but I, along with many others, have been totally put off by this experience, and experience every other reputable casino gets right without batting an eye lid.

Joke of a company. Been waiting on a withdrawal for nearly 4 weeks now. Quick to take my deposits, regardless of the method I’m paying but then want you to send all these documents through to get your withdrawal, says 24 hours usually to verify details yet here we are still not getting anywhere, sent my bank
Details through, my phone bill and yet still nothing, no help and ill be taking it higher cos it’s not on

On the 8th I deposited 750 played for hour or two won 3100 then cashed out my withdrawal is still pending when I uploaded my documents two out of 3 were verified my id an bank card the 3rd one was was stuck on red tab I could not upload any document for it when this happens it gets flagged an your money will remain in pending forever because payments don’t see it ever verified it is a software glitch an with costumer support they can see that is being reviewed but the payment team don’t see it anyway I managed to sort the 3rd document out now 3 weeks later even with all the emails an asking what is going on with my withdrawal it’s still stuck in pending I don’t get no response only still under review we can’t update we will send you an email I don’t won’t the money no more I was in hospital 5 days with my son I’ll I told them this an did not won’t the stress I wish I just spent the money on my son but I got scammed bye casinokings there not gunna pay me I’m sure of it an if any one is hear reading then it’s happening to you too forget about it we are not getting are money someone els is driving around in a Bentley an we paid for it lol what a joke please do not waste your time I’m sorry but your money was lost when you deposited it they would not look in too it or care they took my money fast an do not intend to pay me

Scam casino. I try to verify my account before make the deposit. I sent all the documents that they ask. After that I make a deposit of 100€ without any issues, I try to withdraw 400€ and they don’t want to give me the money. They keep your account not verified to play your winnings! I don’t understand why they not verify your account if you sent them al required documents! Don’t play !!! Scam !!!

Awful customer service, non substantive replies to everything asked. Awaiting a £420 withdrawal for 2 weeks.Every document uploaded only one verified and no updates can be given. Complaints team do not respond to complaints or acknowledge as per there terms and conditions. Happy to take people’s money but delay withdrawals!!

3 weeks now and still waiting for my withdrawal to be processed. I was assured by the company it would take no more than 3 days to be verified. I have sent countless emails with no response. No apologies no emails to be updated on the issue. No reason as to why the process is taking so long either. Only use this site if your prepared to wait weeks and weeks for your winnings. Gambling association has been contacted and 3 weeks is just not on !

So far its been 2 weeks since i tried to withdraw my winnings and the amount is still stuck in pending. I've played at many online casinos and spend a thousands each year i've never had a one take this long for a withdrawal. They asked for documents for verification which i provided on the same day as they asked for them which was 2 weeks ago and still not heard anything back apart from the same generic answers saying the documents are under review. Total lack of communication from casinokings after 5 unanswered emails to customer service over the last week its quite obvious casinokings is very low standard in mamagement and personel. The site and slots are fine but the whole experience of waiting for my withdrawal for 2 weeks and lack of communication from casino kings is the worst i have had. Many more sites offer a much better customer friendly way of operating and far more efficient. Very bad experience with casinokings. Not happy at all with them.

I am deeply dissatisfied with my experience with Kings Casino.

I made a clear and deliberate decision to permanently close my account. Your website provides an option for permanent account closure, but the feature did not work. I then contacted your customer support, who also refused to process my request.

In my opinion, this is completely unacceptable and goes against the principles of responsible gambling. When a player explicitly requests the permanent closure of their account, that decision should be respected and carried out without unnecessary obstacles or delays.

As a licensed gambling operator, you have a responsibility to protect your players and ensure that tools for self-exclusion and permanent account closure function effectively. Refusing or making it difficult to process such a request undermines trust in your platform and raises serious concerns about whether you are complying with your obligations regarding responsible gambling.

If my account is not permanently closed immediately, I will consider filing a formal complaint with the relevant gambling regulator and the authority responsible for overseeing your license, as I believe this practice is unacceptable.

I expect my account to be permanently closed without any further delay and to receive written confirmation once this has been been completed.

Honestly, I can only think the bad reviews are from people that didn't win.
Deposited, won, withdrew, paid. On a Sunday, within 6 hours.

What's not to like?

AWFUL DO NOT USE THIS SING SITE!!
Waiting for £200 withdrawal for 15 days and keep getting told the same excuses really rude and unhelpful will be taking further.

Absolutely disgusting company.
Spoken to Katie on multiple occasions. Sent all the documents for verification twice. Still awaiting payout of £203.
Deposited through PayPal as they advise but no better.
Looking at contacting the gambling commission & my solicitor.

Horrible u don't have a chance avoid n I played on alot this is worst ever no return n even added more funds n play on other n still had bonus not even a sweat

Keep send ing my documents over that asked for keep rejecting them saying someone will email me which that never worst site ever been on not at all helpful and says the same thing over and over again then closes the Caht don’t think I will ever get my winnings

Been waiting over two weeks for a withdrawl to keep getting told no update . I have raised a complaint and still waiting for a reply 4 days later

Extremely frustrating experience with withdrawals - seems like a scam company.

I had two withdrawals approved — £39.60 on 28th May and £25.28 on 1st June — and neither have been paid. Despite chasing multiple times, I’ve received little to no useful information. I was simply told an “investigation” had already been opened, even before I queried the missing payments.

Customer service has been particularly disappointing. The latest agent I spoke to refused to answer straightforward questions and offered no clarity at all.

My bank has confirmed both payments are sitting as “pending”, apparently waiting on approval from their banking provider — yet there’s been no update or timeline given.

The whole process is overly complicated, time-
consuming, and completely unacceptable. At this point, I still have no idea when I’ll receive the £64.88 owed.

Avoid at all costs - will be reporting to UKGC.

Update 18/06/2026: As of writing, I’ve still had no meaningful update and no payments received. Just told that “a resolution has been found” - with no indication as to what the issue is or when it will be “resolved” by.

AVOID ALL PROGGRESS PLAY CASINOS
THEY ARE SCAMMERS

Do not open an account with these absolutely cowboys if you somehow miraculously win they refuse to pay you're winnings AVOID LIKE THE PLAGUE!!!!!

I was abit sceptical depositing money on here when I saw all the bad comments about withdrawing,I actually got my Mrs to make a account with them first just to see,she deposit 20 and withdraw 150,the 150 was in her account the next day,so it’s defo not a scam guys well worth it,also she literally played for 5mins to win that totally recommend

I sent all my documents and ID to get my winnings.still waiting please pay my winnings.or I will seek legal advice. Your happy to deposit but no good to pay out and Thay gave 25 free spins can’t use then keep saying error. Very bad company not happy at all