CCSCollect Avis 

I tried to pay them, with their bank details but my bank said it didn't exist🤷so went to their portal but I couldn't access my details, tried phoning but decided not to wait on my mobile phone for ages, I only owe £40 apparently for sky who I stopped using ages ago when I returned their router

Their portal is shocking, tells me my details are not valid, when they are, get told to wait a few days when they've reset my account multiple times. Cannot even send a contact form as that errors, I don't need to talk to you, I just want to post updates. Phone lines/web was down for at least a week in July.

Trying to get through and 13th in queue, absolutely useless, if you are taking on massive contracts like HMRC you should have the resources to handle it.

Absolutely shocking. I've been getting demand letters for payment yet when I call their number the payment line doesn't recognise my date of birth. I have 4 letters with inflated amounts now which is getting out of hand. Their webchat doesn't work and no one is available to speak to you. You are left hanging with zero chance of paying what you owe. The bad reviews here speak for themselves. I will be speaking to a solicitor soon as I feel like ending my life over all this stress!

I spoke to a lovely woman named Diane, She couldn’t of been more attentive and informative, she thoroughly yet promptly handled my query and proceeded to provide extra support for any further concerns. Really appreciate speaking to someone so polite and caring when dealing with such financial matters.

This is now the second review as an update. I was contacted by CCS about a Vodafone debt. After proving this was set up fraudulently and Vodafone closing the account down I continue to receive letters demanding payment and threatening further action. This is beyond ridiculous when I have a crime reference number and the account was closed by their client. They’re so unprofessional, make sure you get everything in writing as they’ll just mess you around for weeks without actually doing anything to help.

My husband after falling ill with bacterial meningitis fell into quite a bit of debt and struggled to get back on top. got an IVA out to clear his debt! Sky were a nightmare continuing to take money and refusing to refund despite agreeing to the IVA and then passed the debt to this company who the IVA company has emailed several times confirming this debt is included in the IVA. People hang themselves being hounded like this and I have concerns on how much this is effecting my husbands mental health! I’ve emailed a complaint but doubt i will get a response disgusting

I have been granted an IVA against a debt but this company keep hounding me for the money despite the IVA company contacting them and the original debter 6 times in writing. Terrible for my mental health which is why I took the difficult decision to take an IVA option in the first place.

Terrible company to deal with. I had a full and final settlement offer which I paid on time. Now sending me demands for the remaining balance.

Terrible after making payments to clear a debt which I have done on time I now owe 0.15p apparently they won’t take debt card for the amount u have to do bank transfer
My bank won’t set it up say it’s a scan with bank details given rang 5 times today most unhelpful people on the phone asked for a mgr told I can’t speak to one and have to wait 48hrs for call back
So 0.15p effecting my credit file n can’t make payment absolutely rubbish unhelpful with no care

RANG ME TO SAY GO ON INTERNET, NO NEED TO REMAIN ON PHONE. CHECKED TRUSTPILOT FOR SCAM.
BLOCKED THIS NUMBER FROM EVER PHONING ME AGAIN MY DIALING 1572 DO THIS AS SOON AS POSS TO DELETE LAST NUMBER THAT RANG.
HOPE THIS HELPS .

I received a letter from this company claiming I owed £80 to DVLA for an untaxed vehicle. I had sold the vehicle infomed DVLA and so on as well as cancelling the DD for the car tax as there is no facility to log in to the website after the V5 log book and in my case section 9 has been sent off as it requires Vin numbers etc if you don't have the log book info which you have to send off, as well as having received the confirmation slip from DVLA in relation to the car ownership or keeper or whatever they call it now... Anyway, I tried expaining it to the operator but she chose to become aggressive and talk over me. I told her I would just say my bit no matter if she talked or not and that would be the end of the conversation. I also said they could not hold my telephone number and the call ended. The two days later they called me on their automated system using the telephone number I had said they cannot use, bigger fool them as the telephone number is an HMAF supplied number and it is illegal to store these numbers without consent. I called them back and explained that I have now written to DVLA over the car tax issue and would wait for their response and would not speak with CCS again until after the DVLA response and that if they did not confirm that the telephone number was removed from their system that I would have their directors arrested under anti terrorism laws. The number was removed and the account put on hold for 21 days. Not a great experience and whilst the second person I spoke to had pretty much no choice but to do as I said she was much more polite than the aggressive operator from the first call. I give them 2 stars due to the second operator being more efficient and polite but that is at a push. All that was needed to make this a much better experience which in my mind is down the DVLA making an error would have been for the first operator to have just been polkite and listened and advise and then for them not to break the law by storing the number. Had this been the case the review would have been much better in terms of scoring.

Totally appalling company. First off the phone system says enter reference number but the no such reference number appears on the letter they send. When I was able to finally speak to a person she was rude and aggressive from the get go.... In my case a Vodafone account had been opened fraudulently as a result one of their employees steeling my data.... CSC totally disinterested and just wanted to read from a script. Have now issued a Cease and Desist Notice to them - looks like legal action is the only way to get yourself heard by them.

If it were possible to give no stars, I would. This company claims to belong to the Credit Services Association (CSA) and to fully observe the CSA code of practice. I checked - neither CCSCollect nor its parent company Commercial Collection Services Ltd are a member of CSA. They write every month about a fictional debt to HMRC - we bin the letters, but I have now decided to take further action, as they should be stopped. This review is the first step.
Update 10 August 2025 … no further letters received following posting of this review. Suspect not a coincidence. Thank you, Trustpilot!

Ben and Paul was Very helpful, supportive, understanding, caring and friendly

These scammers keep targeting me, sending weekly emails claiming that HM Revenue & Customs owes me £519. Honestly, what is wrong with these people? If that were true, HMRC could just deduct the amount from my salary or send me an official letter. Beware of them, they’re fraudsters!

Extremely unprofessional experience with CSC Collect. I’ve repeatedly received letters regarding a vehicle and offence I have absolutely no connection to. I am not, and never have been, the owner or driver of the vehicle in question. Despite clearly informing them of this multiple times, they continue to send harassing letters without taking any proper steps to verify the facts or correct their records.

To make matters worse, even their official communications are poorly presented—basic errors like using “Fao” instead of “For” on formal letters show a clear lack of attention to detail. If this is how little care they put into their paperwork, it’s no surprise their investigative practices are just as sloppy.

Completely unacceptable and deeply frustrating experience. I will be raising this with the relevant authorities.

I wanted to take a moment to express my sincere gratitude for the outstanding support I received, particularly from **Jess Bravo**, who handled my case with remarkable efficiency and professionalism.

Jess demonstrated exceptional responsiveness and expertise, resolving my matter in a very short time while ensuring the payment plan set up was perfectly tailored to my needs. Their proactive approach, clear communication, and dedication to finding a fair solution made a significant difference in my experience with CCS Collect.

Please extend my appreciation to Jess and the entire team for upholding such high standards of customer service. It’s reassuring to know that your organization has such capable and compassionate professionals assisting clients.

Thank you again—I truly value the excellent service provided.

Had a man called yesterday no paper warrenty at all only one on the phone needs to produce paper one if asked refused point blank didnt show id got my name wrong . Said that it was my home when told to get off property would not leave .When the lady iwho owns the property offered too pay jumped on the offer straight away even when i said i didnt give permission too do this .I guess they know at some point they will get sorted for breaking rule’s i hope that after all the stress this has caused me i will still be here to see it (bunch of lying law breakers in my eyes ) best too send away and get proper paper work and listen

CCS Collection Services have been harassing me for some time now and seemingly ignore any correspondence from my end. They clearly don't communicate with whoever 'passed on' the 'debt' and work on outdated and incorrect information. An absolutely horrendous experience dealing with them. Whoever works for them should be ashamed of yourself, causing misery to others and getting paid for it! Disgusting.

Jamie from the Portsmouth branch was extremely helpful and went above and beyond to help. Thanks Jamie.