Charles Hope Apartments Avis 

I had 4 rooms booked and scrolling through so many emails to try and get codes was a nightmare
On multiple room bookings there should be one email with all the codes on it pretty silly

Clean rooms.. very modern

Shambles!! Too many questions on the forms then when I arrived at the building after a very long day not a single receptionist in sight, 35 minutes later they all return to not a single apology. They had no booking for me so had to contact customer service and was told my apartment was unavailable due to maintenance issues but couldn’t be bothered to contact me during the day or arrange for another one. After 40 minutes on the phone with two totally disconnected people they gave me a 1 bedroom apartment in the 5th floor I booked a two bedroom exec apartment not this! The apartment was awful, very dirty, lots of stains all over the carpets and bedding/mattress, aircon wouldn’t work, bins broke, no toilet roll and oh where was the second room I booked and paid for… no charging sockets and generally very dated and run down

My wife and I are delighted to let you know that we had a wonderful time in London and thoroughly enjoyed our stay at Charles Hope Greenford. We appreciated the peaceful environment, the beautiful views, and the surrounding attractions.

Based on our first hand experience, we can comfortably recommend the place to our friends and loved ones.

Check in and parking process was complicated. Having to verify using app was not something I have ever done for an ‘air b&b’ type booking. Paying for parking via a link was concerning as worried this could be a scam. Staff on site staff did not show us where to go and we went to wrong building (there are 3). Flats were clean and fairly well equipped although extremely stark in furnishings, in need of a little TLC. Overall, once there, we had a good stay. Not sure I would rush back to Charles Hope because of pre visit security, was such a faff and seemed unnecessary.

The apartment is well appointed and nicely decorated the furnishings are nice, but no table to be able to sit at to eat good but you have dining chairs? Overall I’m very happy the apartment was fairly clean apart from dust underneath the furniture and getting black dirty feet by walking around bear footed maybe a deep clean on this apartment? The price was reasonable and the centrality of the apartment was great for our needs.
Aside from the code not working on arrival which required me to message you to be able to access the apartment as the front outside door was wedged open so anyone could gain entry into the block????

The checking in process via airbnb was not great. There was no contact via airbnb when there should be if guests can book through it. It told us that they had read our messages but didnt respond. We had to phone on the official website to get through to someone who sent the check in information hours after the check in time was meant to be. There was no mention of needing a £100 deposit to stay prior to booking either which should be amended on the listing. The instructions to check in were quite confusing between emails, texts, and WhatsApp messages. The apartment items weren't clean - the couch had stains on it, glasses/plates etc needed rewashed, towels had hairs on them, the cleaning towel in the kitchen was stained which I took pictures of. The shower head in the main bathroom was leaking and wouldn't stay in the fixture properly and the shower was missing part of the glass door which meant it was difficult to shower without water going everywhere - although with the shower head not attached properly I just used the other bathroom anyway (also have pictures if interested). The oven had the racks etc but they just sat on the base of the oven rather than being attached in the oven so we had to cook food on the base of the oven. But most importantly, I think my bed had bed bugs because I had a few bites on my body that have were getting worse night by night and it wasn't until I got home that I realised what these bites were which has really stressed me out (multiple on my face, stomach, arms etc). Obviously this cannot be verified but should be looked into as I slept with windows shut so they could have only been coming from my bed - my friend in the other room had no bites and had her windows open. Otherwise, the place was as pictured, and had some positives like being equipped with utensils etc and being close to shops, but improvements to cleanliness and possible bed bug situation are really needed.

First class ....Everything was spot on from booking, checking in on line and getting in the apartment.

The room was nice and well equipped. Staff on the front desk were friendly and helpful but see later about check in and check out.

There was a mix-up with our room (keys in wrong key box) and we had a one bedroom instead of two bedroom apartment. I am awaiting a partial refund for this.

The booking confirmation did not confirm the type of room or the number of people I had booked for so not easy to check whether a mistake had been made.

Check in and check out with the key bank is overly complicated when you have staff on duty who could give you a key more quickly.

There are lots of coloured fobs on the keys but no information about what they are all for.

I was contacted about the mistake (when the guests staying our our room arrived) but we were out for the evening at that point and it was too late to change rooms. Staf member was apologetic and polite. I was contacted again the next day by another staff member who was apologetic too; they confirmed that I would have a partial refund and they were working on this. I haven't seen a refund or had email confirmation about this yet.

Great location . Very clean flat and easy to access

The flat is very nice and well appointed. I enjoyed my stay.
Checking in was a bit complicated as is the return of fobs at checking out, but I will definitely stay there again.

Great apartment, unfortunately no hair dryer. Could just have been somewhere but we did check all cupboards. Well located. We will be back

Apartments were great, very well located, 5 mins walk from Victoria carpark. We stayed on Tuesday evening for a gig at the arena.
Check in process was straight forward, someone at the other end of the phone guided us straight to the door of the apartment, and granted us access remotely.
Apartment was spotless, very modern with everything you would need. I will say, the TV you would need to hot-spot your Internet to it to use it. But we weren't in there long enough for this to be an issue!
Only other issue we came across was a construction site nearby, the noise started quite early, and I guess this is only an issue Sunday through to Thursday evening stays, on a weekend it wouldn't be an issue.

Location very close to the event we attended. Apartment very well presented with no issues. Communication about check-in was very clear and quick.

Check in was not easy. Left out in the rain whilst trying to call the given number a few times. First couple of attempts went to voicemail, but the message book was full so couldn't leave a message. Then when we did get through, the person on the phone couldn't understand us, and we couldn't understand them!

Most communications were handled by an AI chat agent in the run up.

Finally someone did come on the phone and we gained access.

Not the experience we expected for a the premium price we paid. Also there were additional costs for early check-in, check-out and parking.

Accommodation itself was clean, tidy and comfortable. No coffee available however, despite the AI chat agent saying it was. There was a coffee machine but not even one coffee pod available, potentially between 4 guests!!

The apartment was well furnished, bright, and clean, with a well-equipped kitchen. The bed was also very comfortable.

The location was excellent.

I have a few suggestions that I believe would help make this a five-star experience:
1) Two of the downlights were flashing and needed replacement bulbs.
2) The coffee pods were not compatible with the Nespresso machine, so we were unable to make coffee.
3) The downstairs bedroom would benefit from blinds rather than long curtains. There is only around a foot of space between the bed, window, and wall, which did present a safety concern during the night.
4) The blind in the upstairs master bedroom allowed the early morning light to shine directly onto the bed, making it difficult to sleep later.

Overall, we enjoyed our stay, and I believe that addressing these points would make the apartment a definite five-star experience

I tried to get an early check in which was unavailable. Arriving on site there was space to wait and work but no WiFi. I was told to sit on an orange couch to tap into Starbucks WiFi. Where the couch was was so noisy from the foyer music. No one seemed to want to help
When I reached the apartment, there was no guest information or any guidance for how to use anything inside. Very impersonal customer service. The apartment itself was ok. Needed a cosmetic makeover as was starting to look like a university flat. What I did love was the views from being in such a high floor and it was surprisingly quiet.

We had a good experience and generally enjoyed our stay. The location was also solid for what we came for. Train station was accessible, service shops and convenience stores were handy. Room layout was also good use of space. I liked that each room was ensuite with its own bathroom. The space was modern and useful.

Couple of things could improve though.

Would it be useful to have cooling fans in each room especially during summer periods? We had the need to open the windows during our stay. Given that we had kids, we didn’t feel it was so safe opening them.

There’s a need to include a literature that shows were things are, what services are available and how to access them.

Can you importantly include sweeping brushes and dustpans in the rooms to enable guests sweep and tidy their space from time to time, since there’s no cleaning service available to guests.

Can we also try and check one of the dining chairs in our room that was damaged and nearly cause injury. The sitting pad has pulled from the chair frame.

Overall, we will recommend.

Lovely place. Beds were comfortable. Lovely views and area. Very convenient.
Will book it again. Thank you!