Charnwood Machinery Ltd Avis 

Bought a significant purchase from Charnwood, the process on their website was clean and straightforward. Purchased on a Sat and I got a lovely call confirming the order and arranging a pallet delivery for my choice of dates - first one being that Wednesday. Perfectly delivered on the Wednesday (200kg machine). Could not fault them once! Perfect transaction and lovely machine!

Charnwood are always good. Easy to order quick delivery ... very happy

I wanted a faceplate for my VP2 chuck and some spare screws for the jaws.
The items I needed were easy to find, ordering was simple and they arrived quickly.
Couldn't be easier.

Bought the W012 portable router table from Amazon. The table had a few issues so rather than go through Amazon's complaints process as I wanted to give Charnwood the opportunity to figure the issues out first and they did not disappoint, they were fast in response and have sent out replacement parts. The chap I spoke to was Andy a top tier human that didn't mess around getting to resolving my issue and giving me complete piece of mind. Very well done Charnwood, how refreshing to have real, actual customer service!!

Chris

The service was good but there was a mix up on the delivery. I paid for next day delivery but got the Post Office. "Michael"

My order was on time. Email notifications were good.

Great products, highly proficient and extremely helpful staff - just a pleasure to trade with.

The ordering process was very easy, and delivery very good. on unpacking the bandsaw I found that one of the cable strain relief glands had been very badly bent (obviously during the packing of the machine) so on cantact Charnwood I was askedto send a photo of the damage and one of the engineers phoned me back, and after discussing the problem with him he put a replacement part in the post straight away, which was very useful because I visions of having to repack the machine and return it. I have used the company since for some other extras and waspleased with the speed of delivery. I have no hesitation in recommending the company

Item was exactly as described and did the job I wanted it for.

Good quality products at reasonable price. Fast, efficient delivery.

good price speedy delivery

Absolutely pleased with the bandsaw and base and easy to set up once I got it out of the case. Cuts well and just what I wanted.

Always a pleasure to deal with. Excellent machinery and customer service.

I would have given them six stars if I could. I dropped into the store to look at a bandsaw, asked a member of staff walking through a question, and he ended up spending an hour with me explaining and demonstrating the saws capabilities. Thanks Charlie.
I ordered the saw the following week and had a minor issue with the table. To cut a long story short I ended up taking the table into the Charnwood 'store' by arrangement and Andy spend 2 full hours sorting it so it was exactly as I would like it. Thank you.
In my experience good customer is engrained into the Charnwood Machinery organisation, they certainly set a very high bar some of their competitors get nowhere near. WELL DONE and THANK YOU.

Needed help replacing a drive belt on my bandsaw. Sent email, had a phone call within minutes and transferred to someone who sorted out my problem promptly. Very impressed

Good price and delivery was quick.
5 stars

Product arrived when they said. Works really well.