My Chemist Warehouse Group Avis 

I bought a non-prescription sleep aid which I use very sparingly. I am a disability pensioner and rely on this product. It was treated as a prescription sale and I was charged accordingly. I also had to leave my name and address before receiving the product, as if I am a drug user. Ridiculous. I will not return to this outlet.

Ordered important prescription online at a huge cost, no free shipping even for over $175.00 , invoice stated dispensed from Box Hill Vic, actual items posted from NSW, only option was to pay express post of $14.99, took over 7-10 working days. Rang customer service and was told to organise better my prescriptions

They are a shocking company. Constantly advertising products that they just don't have in stock.
Order 3 things online and they will cancel 2 of them so you are paying shipping for just 1 item.
The consumer commision should look into this.

Terrible service, and super slow. Ordered 2 perfumes the 1st one was sent 6 days after purchasing. But the second one, they have changed the order date to whatever they like not the actual date I purchased it and it's still processing. What a joke, I would never buy from these guys again. Had thought buying 12 days before Mothers Day, I would be safe and the products would arrive in time. But I don't think so, so thanks Chemist Warehouse for your terrible customer service. And as for the 0800 help line, they put you on hold for 30 minutes. Then get told they can't take your call.

Over a week and my order still hadn’t been processed, ended up cancelling the order and buying elsewhere which actually ended up being cheaper.

Said they had items in stock but nope... canceled- then the website still has said item up. Useless service

Not the first time this has happened..Brought two products online..got an immediate cancellation.Eventually one item was sent...this other was and is still listed in stock.So annoying..they want customers to buy online but dont bother getting the actual product sent when paid for.If it was out of stock online fair enough...but to see it still listed and available but instead they refund is ridiculous.Chemist Warehouse New Zealand

I gave an online order with a medication item in it. I even paid express delivery to deliver it in 3 hrs but I was told the same day that the item would be delivered the next day. I was still ok with that. When I received my order the next day, I realised that I received someone else's product along with that person's tax invoice and some of my products along with my tax invoice but not the medication. Besides seeing someone else's full contact info, I can see that person's sensitive medication info as well. I am not sure if they sent mine to another person too and this makes me feel extremely uncomfortable.

When I had a chat with a customer care representative, she asked me to take it to the post office and wanted me to wait 5 more days for my product to be redelivered etc. instead of trying to solve this issue (which was caused by them not me so it is not my problem at all) and finding out if my information went to someone else too. Even though the whole time I was kind to her, she even got upset about me being concerned. Then eventually she realised that the reason why I gave an online order was because I wasn't able to go out and even if I could, I shouldn't be getting into trouble by going to a Post office and fixing their mistake. Obviously, if I could go to the nearest chemist, I wouldn't pay for a delivery and wait for the delivery too. I also shouldn't be asked if I would wait another 5 days to receive my product as well.

On the contrary, I do expect an apology and reassurance that my sensitive information didn't go to another person and I am still receiving the medical product I was expecting to receive today!!!

Worst online purchase experience I have ever had. They were happy to advertise the product as in stock with 2-4 day delivery as they were busy. Almost a month later and no delivery, no answers to my requests for information. No one answering their 0800 number. Then out of the blue I get an automated refund notification telling me they have supply issues and have no choice but to refund which will happen within the next week. They are still advertising the product and soliciting orders for it. Absolute rubbish experience. Never have I given a review online before but felt compelled for Chemist Warehouse. Only giving it 1 star because zero stars was not an option. You would be wise to avoid. Good luck

Went to Birkenhead sydney branch and encountered a rude staff for the first time from chemist warehouse.

My mum was just looking at lipsticks and this woman with the blonde ponytailed hair with an accent went and grabbed the lipstick from her and had a fit because she thought that my mum touched the other lipsticks. She was mad because they’re all over the place.

My mum was telling her repeatedly that it wasn’t her who touched the items but she went on and gave us an attitude.

I worked in retail as well and this is not the way to treat a customer and a situation.

Very shoddy indeed. I returned a new Colgate Blast water flosser which I bought 10 days ago and which did not work, and the attendant was clear that they could do nothing because I had not brought it back within their required 7 days. She was unhappy when I told her of the effect of consumer protection legislation. Two more people followed, the second .........., who I was told was the manager. He insisted firstly that they'd test it, and that if it didn't work they would have to send it back to the manufacturer who would make a decision. To his credit when I spoke to him, fairly yet firmly, about the fact that the legislative responsibility lies with Chemist Warehouse and it is .......... to spin me such a line, he was accepting if resentful. It was left that they would test the unit and contact me. I am sorry for all those people who are not lawyers and thus who accept the dreadful refusal of responsibility of Chemist Warehouse. When I purchased the water flosser my total purchase that day was 311.91. But no more money to this shoddy uncaring group.

I brought some shaving soap. It does not lather - its hopeless.

I am going through the same issue.. its been more than two weeks I have not received my online order. Their customer service line it is never reachable so i therefore sent multiple emails but i have not heard.. this is chemist warehouse nz by the way

Online order was picked up for delivery on 28/2 expected delivery on 1/3. Is now 13/3 and still nothing. Called "customer service" twice, given a message after 28min on hold that they are busy and call back at another time. No option to take your number or a request to call me, just call back at another time. We are turning into a third world country sadly.

I ordered 2 pack of QV soap bar from their online store. I never receive the item. They only gave me a tracking that never update nor indicate where the parcel is. Aus post will only provide info of the parcel to the sender not receiver. So I'm not able to check the information of the parcel such as weight or is it dispatched/shipped.

I believe what they do is just open a empty tracking at the Aus Post and in fact not shipping anything. Customer will only left with a tracking and wait forever for their order since Aus Post can't do any help on the receiver side. And when I request for a refund they said they do not do refunds for international order. I placed my order on Feb 8, 2023 and I've waited over a month the tracking still no update.
Tracking number: ES994617292AU

I hope this cm cant prevent more victim like me...

Expensive …. When l knew this store in Australia …. they used to inexpensive … they are now way above retail NZ prices …. supermarkets are now much cheaper

Another example of pure greed

SHOP ELSEWHERE

After i paid, the lady at the counter asked for my mobile number so she could send a receipt. I told her my mobile is private and that I wanted a paper one. She told me she is not allowed to give me one. I told her that this is illegal and that I was going to report Chemist Warehouse to the ACCC.

We are frequent customers of the Chemist warehouse and have never experienced any kind of racism or discrimination in the past, but unfortunately on Monday, the 16th of January 2023 while we were shopping from the Te Rapa branch and were trying the tester lipstick, my sis in law overheard 2 workers, namely Paul and another employee chatting amongst themselves and saying we looked ‘suspicious’ and that they were keeping an eye on us. We normally go to malls nicely dressed up but that day we just went in very casual clothes. It was really sad and upsetting to see such a behaviour from a store we usually shop from. We had lodged the complaint to the store manager who was very apologetic on behalf of the staff members, he even told us we were not in the suspicious list and such conversations should not happen amongst the staff members. He assured us he’ll take the necessary disciplinary action. I guess this post is more to make people aware that if you get in the same situation, please discuss this kind of discrimination with the managers so that such behaviour can be improved and no one else has to go through this kind of harassment again.

Terrible service. I came to pick up my Prescription 1.5 hours after my Doctor sent it. They hadn't started preparing it. The reason my Doctor sent it to Chemist Warehouse was because of a product for sale advertised on line. Don't sell the product. Unhelpful, unfriendly. Terrible service.

****** Needing urgent supplies but can't physically get to a retail outlet? PLEASE READ ON....CUSTOMER BEWARE *****

If you, or a family member are in urgent need of pharmacy supplies, and choose "Express Post " as an option whilst ordering online (advertised on the Chemist Warehouse website as fast delivery from 1-2 business days) ~ please be wary. It took 5 business days for my delivery to arrive, and caused a lot of unnecessary anxiety for my family.

Customer service is shocking, emails don't get answered, phone consultants are clueless