Clickatell Avis 91

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1,4

Entreprise de télécommunications

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Lisez les avis des autres

I was using this company few years,but their service (http api) turned to be very unreliable,so many sms delivery failed and customer service is the worst one can imagine.After waiting for example a w... Voir plus

Very poor customer support. They account management is pretty weak. They don't follow up promptly and you get weak support if at all. If you rely on them for running you business, you bette... Voir plus

L'entreprise a répondu

Finally switched to their new platform. Began with campaign manager which you have to click on 4 or 5 times before you can get to it. Have scheduled messages that need to be redone but you are u... Voir plus

Not only is this the most expensive company, (180 USD as "Setup Costs") where other do not charge for this at all. The worst is their lack of service. I was trapped into their confusing service proces... Voir plus

L'entreprise a répondu

À propos de l'entreprise

Écrit par l'entreprise

Clickatell is a pioneer in mobile messaging and Chat Commerce innovations. The Clickatell Chat Commerce Platform enables brands to connect, interact and transact with consumers by providing innovative, intuitive conversational commerce journeys through the convenience of messaging, securely and at scale. Global brands use Clickatell’s trusted Chat Commerce Platform to reduce costs while maximizing value and elevating customer experiences across all stages of the consumer lifecycle. Clickatell is headquartered in Silicon Valley, CA, and has offices in Canada, South Africa and Nigeria. Learn more at www.clickatell.com.

Coordonnées de contact

1,4

Mauvais

91 avis

5 étoiles

4 étoiles

3 étoiles

2 étoiles

1 étoile

N'a pas répondu aux avis négatifs

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

21 juil. 2020

Dominic was very professional

Dominic was very professional, genuine and accommodating. I really appreciated his patience and care he showed me. He listened and understood my challenges and then provide easy to understand and implement solutions. He also was a very nice man and I enjoyed our conversation.

21 juillet 2020

Avis spontané

Réponse de Clickatell

21 sept. 2020

Hi Ashley,

Thanks so much for taking the time to leave us your feedback. We're really happy to hear that Dominic and team were able to provide you with great service and support that you required.

Team Clickatell

1 mars 2020

Paul's help was invaluable

Paul's help was invaluable, he researched all avenues and followed each finally getting result that we are so happy about.
I need to say that all this happened on weekend including night time call.
I can not express how much his help is appreciated he basically saved our life as we have demo on Monday.
I was surprised Paul did not leaved or passed the problem to another person he did everything possible to succeed.

thank you very much

1 mars 2020

Avis spontané

Réponse de Clickatell

2 mars 2020

Hi Marek
Thanks so much for taking the time to leave your feedback. We are super happy to hear that Paul was able to assist you! We'll be sure to convey this to Paul and his team.

Thanks again, and we look forward to maintaining these high service levels!

Team Clickatell

11 févr. 2020

No words, just GREAT service overall!

No words, can describe the assistance received!
Just great, excellent service!
As service provider, the prices are OK, and service is fast sending SMS, and I can't say that there is service down, because in all this year's that I work with them, (since 2008) I never had any problem's.

11 février 2020

Avis spontané

Réponse de Clickatell

2 mars 2020

Thank you so much for the positive feedback, David! We're really happy about the great experience with us. We look forward to providing you with the same high service levels for many more years to come :)

Chat soon!
Team Clickatell

3 févr. 2020

Excellent support and customer service…

Excellent support and customer service from Michelle Williams.

3 février 2020

Avis spontané

Réponse de Clickatell

4 févr. 2020

Hi Johan

We're so happy to hear that Michelle and her team were able to assist you and ensure a positive experience for you.
We look forward to providing you with the same high levels of service going forward.

Thanks for taking the time to leave us your feedback!
Team Clickatell

23 janv. 2020

Withdrew part of their service without notice (ability to include URLs in texts) rendering their SMS service useless to my company then refused to refund balance in our account when I attempted to close it. Actually Customer Service offered a discount then "Finance Team" refused it hiding behind Terms and Conditions.

21 novembre 2019

Avis spontané

Réponse de Clickatell

25 nov. 2019

Hi Richard,

We're sorry to hear about your bad experience.
Please could you send details to support@clickatell.com so that we can investigate further and attempt to resolve this matter for you. You are able to include text URLs in your messages (shortened links are always preferred as they will consume less of your character count per message).

Please note that our terms and conditions do clearly state that there are no refunds for credit balances purchased. All funds will however remain in your account, and you're welcome to use them at any time.

16 oct. 2019

Scammers

Dear fellows,

I am writing to let you know that this company is an absolute scam. If you are looking for a company that is a scam and for sure you will be coned this is the one. I wish I have done a better search before choosing them (at least I learned my lesson). Unfortunately, I figured that out one day after I paid them and when I asked for refunding me for the money their answer was: "good luck with that", seriously?!!! Anyways my money is gone. I just wanted to help other people not getting trapped with them.

16 octobre 2019

Avis spontané

Réponse de Clickatell

25 nov. 2019

Hi there,
We're sorry to hear about your bad experience.
Please could you send details to support@clickatell.com so that we can investigate further and attempt to resolve this matter for you.
Please note that our terms and conditions do clearly state that there are no refunds for credit balances purchased. All funds will however remain in your account, and you're welcome to use them at any time.

Actualisé le 9 oct. 2019

Smooth integration with minimal or zero…

Smooth WhatsApp integration with minimal or zero technical knowledge required to complete integration.

9 octobre 2019

Avis spontané

Réponse de Clickatell

9 oct. 2019

Hi Sabelo

We're really happy to have been able to provide you with such a positive experience. Thanks very much for taking the time to leave us your feedback!

Team Clickatell

7 oct. 2019

This is an untrustworthy company that…

This is an untrustworthy company that does not even refund the money that you have not even started using.

7 octobre 2019

Avis spontané

Réponse de Clickatell

9 oct. 2019

Hi there, Reza

We’re sorry to hear that you are dissatisfied with our refund policies. These are clearly stipulated in our terms and conditions which you can review here:
https://www.clickatell.com/legal/connect-suite/fees-payments-taxes/

We do however understand the delay in making use of our service from your side, and your credit balance will remain in place for you to make use of as soon as you are ready.

Please don't hesitate to contact us if you need any further assistance at all.

3 oct. 2019

Thank you Niele & the Clickatell team!

Niele Hewett and the Clickatell team were wonderful to work with!

Niele was so accommodating, patient and always willing to explain everything in great detail and multiple times.

Thank you for 5-star service Niele, it was a pleasure to work with you!

Kind Regards
Meg Martin

3 octobre 2019

Avis spontané

Réponse de Clickatell

4 oct. 2019

Thank you so much for the positive feedback, Megan! We're really happy about the great experience with us and we'll be sure to let Niele and the rest of the team know.

We look forward to providing you with the same high service levels in the future :)

Chat soon!
Team Clickatell

31 juil. 2019

Dominic Abrahams has been terrific…

Dominic Abrahams has been terrific since I got him on my Support call this morning. He committed to taking action on two issues that we had been going back and forth with Support for weeks. Within 20 minutes, he got the US long number payment question resolved and also got commitment to get the request for a short code moving. His follow up has been sincerely appreciated.

31 juillet 2019

Avis spontané

Réponse de Clickatell

1 août 2019

Good day, Tom

We're really pleased to hear that our customer support representative was able to provide you with such a positive experience and will relay this review to Dominic and our support department to ensure that this high standard of customer service is maintained.

Thanks so much for taking the time to leave this review.

Team Clickatell

31 juil. 2019

Great service!

Had an amazing experience integrating with WhatsApp with the help from Clickatell. Everything went as good as you expect it to go - from trial to production. Mare le Roux and Mark Kreuiter were always there to help through the process. Thanks for the great service.

31 juillet 2019

Avis spontané

Réponse de Clickatell

1 août 2019

Thank you so much for the positive feedback, Sasank! We're really happy that you've had such a great experience with us.
We look forward to providing you with the same high service levels in the future and to the successes you'll enjoy as a result of your WhatsApp Business API integration.

Chat soon!
Team Clickatell

28 juil. 2019

Discovery Feedback on Clickatell

Clickatell has been outstanding throughout the process of assisting Discovery in delivering a totally new capability to Discovery members.

28 juillet 2019

Avis spontané

Réponse de Clickatell

29 juil. 2019

Hi Faeez

Thank you so much for the great feedback which we will pass on to the relevant team. We're really happy to hear about your positive experience and look forward to delivering the same high service levels going forward. Thanks for taking the time to leave this review!

18 juil. 2019

I had a lot of questions and Marcus was…

I had a lot of questions and Marcus was very helpful with that.

18 juillet 2019

Avis spontané

Réponse de Clickatell

19 juil. 2019

Good day

Thank you so much for your positive feedback. We're so happy to have been able to help!

20 juin 2019

Dominic Abrahams was very helpful and…

Dominic Abrahams was very helpful and friendly.. He did follow up every day to and make sure I did get a reply from the sales team regarding my query.
Much appreciated.

20 juin 2019

Avis spontané

Réponse de Clickatell

24 juin 2019

He Cecilia

Thanks for your great feedback! We're really happy to have resolved your query and provided you with a positive experience.

Team Clickatell

17 juin 2019

Dominic Abrahams was very helpful and…

Dominic Abrahams was very helpful and experienced in resolving my Clickatell API integration issue. He was extremely patient with my questions and testing steps until I was satisfied with what needed to be done.

17 juin 2019

Avis spontané

Réponse de Clickatell

18 juin 2019

Hi Abenezer

We're so happy to hear that our support department was able to assist you in this way.

Thanks for taking the time to leave us your feedback!
Team Clickatell

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