COFFEEJACK Avis 

As a kickstarter, the crowd funded product hit inevitable problems given Covid and various conflicts impacting logistics. Irrespective, I was excited to receive my coffeejack, minus a bag clip (that I’d also ordered, promised would follow on and still haven’t received a year later). It took a while to dial in the process, but made a nice brew. However, after a year of use two of the three bayonet fittings cracked and the unit is now useless. Written to coffeejack via multiple platforms with no response. The concept is good but the execution has been frustrating so I cannot recommend.

The CoffeeJack works really well and the accessories ordered, both at the same time and subsequently, also make the coffee making process enjoyable and, more importantly, produce great coffee every time.
Yes, there was a very prolonged wait (I was one of the original backers) and these were explained via emails at the time (Engineering and production issues, Covid et al). Obviously being one of those customers who have received their order I'm delighted with the end result. I'm sure if I hadn't yet received the product I would be very upset as many of the reviewers are. During the long waiting period I accepted this is a start-up company with a very complex engineered product, made in China and add to that the global pandemic which hit the manufacturing centre in Shenzhen, and therefore, once I'd paid my money there wasn't much I could do about the result. Fortunately, for me, the wait was worth it and I will happily buy other products from this company.

As an airline pilot, I typically have a choice between brewed coffee (with water stored in the airplane) or instant coffee (with bottled water heated in a hot pot). Neither provided a decent cup of coffee. The CoffeeJack Kickstarter program appeared to be a way to enjoy coffee my way, while on the airplane and not have to carry a lot of equipment.
Yes, the program encountered obstacles that the developers may or may not have planned for but, as a credit to their desire and belief in their product, they did create a finished product.
I have been using my CoffeeJack for several months now with regular and espresso grinds, mostly while in the air. The two problems I have run into were entirely due to using the maker incorrectly (too much grind in the basket causing sealing problems and running water through the basket twice). The machine appears well built and sturdy, and has survived many trips around the world with me in its travel container. Now that I am comfortable using it I am enjoying coffees that I find around the world as well as sharing with my fellow crewmembers.

If this device and the CoffeeJackers could be given less than 1 star, that’s what they deserve. CoffeeJack hasn’t earned zero stars. I backed this project on Kickstarter back in 2018. They still haven’t delivered everything I paid for, including extras from this e-commerce site. Go check the comments on Kickstarter or IndieGoGo if you want to see for yourself. The unfortunate reality is that after 4 years of waiting, the product is simply not a good product. It will not produce espresso, and it’s way too much hassle and bother for a gadget that makes a mediocre coffee at best. Not worth the money, you will be disappointed. An Aeropress makes much better coffee at a fraction of the price. If you want to spend money, get a decent grinder and always use good beans, you will be much happier. Bringing anything to do with CoffeeJack into your life will only deliver frustration, disappointment, and regret.

Love my coffee jack. I know a lot of people are angry about the wait. Kickstarters projects are like this. The fact they didn't give up is testerment for the product to succeed.

I waited an exceptionally long time to receive the product, but we were given constant updates as the project faced numerous challenges over the pandemic. I eventually got mine and it certainly does make a very good cup of coffee. It's easy to use, easy to clean, and does a great job.

Great product! I know it took a lot of hard work to get here! I won't blame anyone for what COVID hath wrought. It took a while to get it, but I love my CoffeeJack and the brew it makes. Best of luck to Ashley and all the others that made it a reality!

I backed the Coffeejack Kickstarter campaign knowing that there was a possibility I would lose my money - backing these projects is a risk and this is made very clear from the outset.

Despite all the delays due to the pandemic I eventually received my Coffeejack in March 2023 and have been using it happily ever since. It produces very high quality espresso without taking up the worktop space of an electric espresso machine.

My only complaint is that it isn't supplied with a tamper (a simple plastic one would do), so I had to find an object of the right diameter to do the job. They do now sell a metal tamper as an add-on but it's very expensive for what it is.

The Coffeejack product does its job well, though you do have to learn how to use it, which is clearly where most reviewers are falling down. Watch the James Hoffman video if you're in doubt.

Received mine over a year ago, and I use it probably on average once a week, maybe a little more, when I want a treat. The coffee it makes is definitely better than other brewing methods I've tried, though I'm not an expert. I get some crema despite using standard pre-ground Lavazza decaff grounds.

The one criticism I'd have for the product is some of the plastic parts feel like they're made from a plastic which I associate with cheap stuff, and I believe these are the parts that others have experienced breakages with, so there you are. But mine is going strong still.

Obviously we're rating the company and not just the product here, but I don't think they deserve the rating they have from the very annoyed minority. Some criticism is deserved, some very much not. I'd probably buy from them again.

I was an initial backer and was lucky enough to get a finished product a few months ago. Long time? Yes. Good product? In the end, I love it! I have a Breville espresso maker at home, and miss good espresso when I travel. This little wonder allows me to take it with me. I purchased the maker and an extra pod, so when I do an overnite I have two pre-loaded shots to enjoy. Just add hot water, pump, and sip.

I bought this Coffeejack through a Kickstarter program, and received it and some accessories -though I am still waiting for the Coffeejack tamper to further improve my espresso delivery. That being said, after just a little practice this makes an excellent cup of espresso such that my Coffee Jack now travels with me so I can have espresso or cappuccinos where ever I go instead of hotel coffee. This is a great way of getting real flavorful espresso. I think anyone would love to have it. I can even imagine taking it camping…

The true meaning of Kickstarter

Coffeejack was an ambitious project created by founders who obviously had a real and exciting vision that meant a lot to them. The process has been almost comically long, but I believe it was because the founders were driven by their vision, and I believe that because they were transparent about setbacks and progress at every point.
I think this is the very point of Kickstarter - accepting some uncertainty in order to help bring something into being that couldn't exist otherwise. Some projects are just convenient pre-orders, but this one was different, and I love and admire it.
And, I think my Coffeejack and accessories are beautiful and noteworthy. I don't use them that much, because I have a full-size espresso machine at home (and I didn't buy the tamper, which is more of a problem that I expected), but I'm glad I have them.

Despite the fact that there were logistical nightmares to deal with I finally got the product. I have to say that without doubt it makes a better coffee than my reasonably up market coffee machine. I love the strength that I can make and the fact that the coffee is a perfect drinking temperature as soon as it’s made. I don’t use it every day but when I do I regret not using it more.

I am looking to be as fair and reasonable as I can. I am an original backer from 2019; since then I have moved 5 times (wow!) and between 2 countries - and still received my CoffeeJack!
Credit where credit is due; they managed to get the thing produced and out to backers; which I am glad to see - sucks that some still have not gotten it, but I hope they do.

Full disclosure, I have not used my coffeejack yet, hence the 4 stars: for effort, keeping their word, and delivering a product. The little machine looks excellent, well made, and I am waiting for the nice weather to give it a proper try, outdoors, as that was the whole reason why I backed it!

P.S: Anyone at Kickstarter should know that what you are paying for is not a 100% guaranteed to work perfectly or even be delivered so, lets give this and all entrepreneurs some support!

Folks are upset due to a long delivery time. It was frustrating for sure, but CoffeeJack kept bringing the updates and letting us know why things took so long. It wasn't their fault that the world turned upside down.

I finally received my package (we got all the works, except the tamper) years after the Kickstarter ended. In fact, we had changed countries by the time they were able to fulfill it.

Not long after it arrived I needed it. We had to travel last-minute, so I packed the pucks and tossed it all into the suitcase.

The espresso pressed from the CoffeeJack is very good. It's not what you'll get from your machine or a moka pot. But it comes out much better than you would expect, and saves a ton of space and work.

Backing a Kickstarter is risky. That's the nature of it. I appreciate the work that the founders put into both making sure this happened and communicating with their backers. It's been a super tough road for them.

Now I hope their business picks up. It's rewarding for backers to see successful businesses. That's ultimately what the project is for, not for us to get goodies. So I hope that CoffeeJack goes wild and creates a ton of wealth for the founders. They've created a fantastic product, stuck with it with integrity and deserve to be rewarded handsomely for their efforts.

Great little machine -I use at work and it’s partially replaced my big home Elektra in the mornings.

Like that it’s user-serviceable and pretty simple design. I’ve used most portable espresso machines through the years to find a good one and while I liked my Handpresso, this is easier, more portable and easier to maintain.

One must be extremely lucky to get anything from this bunch. Trust me - I'm one of the backers (on kickstarter) back in 2019. To cut long story short - it's 2024 and I still don't have all the items from my initial order and shattered espresso maker (it arrived like this in case you're wondering. I'm waiting for spare parts for 5 months already. Not to mention I had to pay for it additionally)

Absolutely a scam. Terrible customer service and the delivery of their product took 2.5 years. Never expected to recieve what I paid for and along the way they tried to blackmail everyone to pay extra money. Absolutely did not pay the extra money out of principle and I ended up recieving mine BEFORE people that had paid extra. Wild. Absolutely do not buy this product or any product from them. It sucks by the way lol

After waiting over 3, yes THREE years for this, and after the second use, it is a non functioning and non working product. I’ve tried seeking help via your Google form, but like I said, I’ve heard nothing. Therefore, trying to reach out via various social media platforms as I really don’t think it’s good enough.

The silver plate (above the coffee basket when attached), does not hold on to the bottom of the coffeejack machine (where the pressed hot water comes through and into the coffee basket).

I was looking to buy other accessories to compliment the main coffeejack machine, but without a working main body, there’s no point.

The customer service (if you can call it that) is non existent. They take your money and when you report a defect, you get radio silence. Since backing this project on Kickstarter over THREE years ago, and being patient, I’ve now received a defective coffee utensil which does nothing. Over £100 spent, I wonder how many others out there have been scammed.

I’ve never back another project because of you.

Paid £165 over 3 weeks ago, not a single response to any of my messages or e-mails to find out when my order will arrive! Want to ask for a refund since this was for a gift, but probably no point since they obviously don’t read any customer communications!