Cohens Chemist Avis 

My partner worked for Cohens chemist in their main hub where all the blister packs are made and It was utter chaos. I mean they forgot he was on probation, he was left on probation for 7 months. and then he applied for his books in October to start the qualification and they lost the sheet he had to sign to get the books. And on top of all that. they gave him 10 hours before an Saturday shift. he finished work at 10pm at night and had to start at 8 am. he was sleep deprived and they gave him a 10 minute break for a 6 hour shift. if you want my honest opinion I don't think you should apply here. they don't treat there workers right you are meant to get 11 hours between shifts and a 20 minute break for 6 hours. One of their accuracy checkers was extremely ill while working around pills that they are touching constantly, they proceeded to cough all over the pills, touched the pills after touching their snotty nose they even picked pills up off the floor which was full of mud from shoes that picked it up from outside so it was very unhygienic their line manager basically bullied people into doing overtime

EXCELLENCE
I am a regular customer at your Freshney Green Grimsby branch since opening. service has always been good, BUT... I feel that I must let you know for the last 4/5 years I've noticed and received superb service from the staff and especially the Pharmacist whom when I called into branch for a covid jab plus presciptions, . He moved Excellence to a new level.Thank you. Patrick Green.

Absolutely rubbish they refuse to take responsibility and blame the doctors total discrace ever since the lad got caught steeling medication your better taking your chances at the vets

I have used Cohens Chemist (Cross Hills) since 2017. I have never had an issue with my regular prescriptions. All the people in there are friendly, helpful and professional! Everything is always on time and advice if is given where appropriate. Brilliant service!!!

I use Cohens Chemist Harrogate.
They are always very helpful and polite. It’s a very busy chemist but always have time to help and explain things that need explaining eg a new medication how and when to take it, anything to look out for. I’m so pleased they have renstated their delivery service. I would certainly recommend them.

Cohen's Oswaldtwistle go the extra mile and treat people with care and respect and are always welcoming, I can't fault them.

Cohens Scarborough. My consultant asked me to get a 24 hour blood pressure check to look at overnight pressure fluctuations. The person I spoke to at Cohens declined to even consider providing the check on the basis that I had not been told that I had high blood pressure. They did not even let me explain the consultants reasoning. How is it that this person thinks they know more about my clinical condition than my consultant? How does a member of staff at a chemist manage to overrule a consultant without even knowing the medical condition or reasons for the checks?
Really appalling attitude to take and a somewhat over inflated opinion of their medical knowledge…greater than my consultant’s knowledge clearly.
A one off test in the chemist is not what was needed but I was told that they would determine whether I need a 24 hour test…so the consultant is to be ignored. They had no clue as to what the doctor was looking for but took a wholly antagonist stance…they would decide what was needed not the consultant.
I have this done elsewhere with no hassle so will go back there…at least they accepts consultant requests.
Helpful suggestion - perhaps make it clear to your staff that if a consultant requests a 24 hour blood pressure check then there will be a reason for that and you just might not be as knowledgeable as them. Your staff have no knowledge of my condition and should not assume some kind of higher status beyond their capacity. Terrible attitude.

Childwall Fiveways Cohen's Liverpool is great! I called earlier today to ask if my medication could be delivered (I qualify for delivery services). The average wait is a day or two but the lovely lady who answered the phone was able to deliver within a few hours which was really appreciated. She was really helpful and polite. It's a wonderful branch and all staff are kind, patient and very efficient so many thanks xx

Doesn't even open on time... This is a specific review for the Ireland wood Leeds branch. They rarely open on time and there seems to be one guy who knows what he's doing behind the counter trying to spin multiple plates while he trips over the rest of incompetent staff. Avoid this one

In response to the reply, you can ask here if you require more information, I believe that complaints should be aired in a public forum for all to see

This experience relates to the Pensby Road branch in Wirral. I spoke to Shaun. He was very kind and courteous and helpful. After being passed from Pillar to post by my local medical Centre through a patches request, they refused an appointment with my GP and sent me to a pharmacy to get treatment. After arriving at the pharmacy, it became clear that I needed to see a doctor. Sean took the time to fill out the patient recommendation form to help me get a GP Appointment. Thanks for your service Sean!

I attend cohans in Salford at langworthy rd it’s a great place always attentive friendly make u feel welcome not to busy for a chat and I akways get my meds on tym

Used the Breightmet Health centre chemist today and it’s absolutely filthy. Obviously not been cleaned for months and months everyone waiting for service was saying the same

Cohens chemist Kearsley Bolton is the best for customer service great staff who go out their way to be so helpful. I am I’ll at this time and they have went out their way to help with my medication. From the pharmacist to the lovely girl who delivered it all (a lot) you all are the best people I know

Helpful and friendly staff who work really hard under immense pressure. Always a smile and great customer service.
Station Lane Surgery, Featherstone branch.

I just attended Cohens pharmacy at Ansdell Medical Centre. There were dozens and dozens of baskets filled with completed prescription items strewn all over the working area in no discernible order. A group of five female workers stood gossiping at the back of the working area while ignoring the ever-increasing queue of people waiting for their attention. The place was a complete shambles.

It is patently obvious that this company puts its profits and personal preferences before the source of its income...its Customers! Since centralising the dispensing of NHS Patients Prescriptions, known as "The Hub", the service has gone RAPIDLY downhill. Patients(their Customers) have to give a minimum of Seven Days notice when renewing a prescription! The final nail in the coffin is they have simply dispensed with the simple text message informing you your prescription is ready. This has been "explained" as a "blip in the system". This "Blip", has been occurring for months now (do they not have an IT Hub?) Actually, they don't even bother giving the excuse at all now! While their minds are centred on making more millions from the NHS, the patient(Customer) is decidedly bottom of the pecking order. Enough for me. I have better things to do than spend half of my life checking on the whereabouts of my medication! Time to move to a company who respects its customers, and doesn't treat them as Cash Cows!

Cohens at Garforth had my persciption at 2/1/25 and they misplaced the three items, one being a controlled drug and after chasing my GP surgery twice, I spoke to cohens on 11/1/25 and they confirmed they had misplaced the drugs and could not deliver for two more days as they do not deliver drugs on a Saturday. I have walking issues and a blue badge, so going to cohens was not an option. Weather poor and icy. I am out of the controlled drug, so i need to suffer until they get there act together. There fault entirely and they only offered "sorry". Poor customer service and lack of care to there customers.

I was given a lecture today in cohens,Mkt Weighton how I should expect to wait 7 days for a prescription and asked if I wanted to wait till I got a notification ... when the item was sitting there awaiting collection

Not in my case - but some might well be in discomfort for days while cohens sit on their prescription
Ironically on the bag they gave me it said "fast track your prescription ... "
Is this 2024 or 1954 ?!

I want to thank Cohens for their speedy service today. I have a repeat prescription which I processed through the online service yesterday morning. My GP surgery signed and returned the prescription yesterday. I already knew it can take 48 hours to process but, as I am due to go on holiday tomorrow, I approached Cohens and, without question, my prescription was processed within 15 minutes. A massive thankyou to all Cohens staff on duty tonight in the Waters Green chemist, Macclesfield, a very Merry Christmas.

I changed to this Cohens pharmacy Heaton Moor approx 18 months ago. I was having problems numerous times trying to collect my mums meds from pharmacy linked to GP. This pharmacy helped me sort out “tray” (blister packs) medicines for mum. I have to collect various meds 3 out of 4 weeks every month. Occasionally mums meds needs changing or “Acute” meds added like antibiotics. I nearly always see same ladies , and they are more than helpful. I can’t praise the staff more . They are always busy , but have never been anything other than helpful to me .