Comfort Medical Avis 

fast delivery, accurate count, no damage

I don't know who the delivery was made by, but they totally disregarded the sign on the door requesting it be left on the back door because of porch pirates. The box was right under the sign as if they couldn't read.
We got lucky this time! Please use FedEx again, they always put the boxes at the back door with a smile.

Placed order, then received email on 9/11 notifying of delay (without providing the reason for delay), then order confirmation email hadn't come over a week after I ordered, so I called the help line. They said it had been waiting on a prescription confirmation from my GI doctor which suspiciously just came in right before I called. The agent said overnight shipping but it took 2 days, and I made it clear I was already 2 days into my last bag when the agent shipped it on 9/21. Other than that, I have no complaints and will continue to use Comfort.

called in a order, deliveded the next day

We have just started with Comfort Medical. Our first problem was that the ordered was delayed, leaving us in a bind for supplies. The second problem was our inability to get through to anyone on the phone. We did receive the supplies we ordered after a week’s delay.

Comfort Medical has been very reliable providing my medical supplies on a monthly basis.

Helpful and informative customer service.

The customer service people are very helpful. The only problem I gave us with communication. I have been trying to access the web site and was told someone would contact me about it. Never has happened. Also would like a notification when my order will be shipping with tracking information.
Thank you.

GOOD: I like that your customer service reps are understandable. I am not prejudice but, another companies reps had such strong accents that I had trouble communicating. Your reps are friendly.
BAD: I have been your customer for less than a year. During that time I have been told your web access doesn't work because it is being redesigned. I can not access my Comfort Medical account from the web or the app. When is this going to be fixed?

I don't like not being able to edit or update my personal information on the app. My order ended up being very delayed because I couldn't even get anywhere after sitting on the phone for 30 minutes waiting for a person to answer just to tell me I'll have to wait for a call back, which I never received. I had to email customer support multiple times to finally get a response. After going through the hassle to get my information updated, they finally shipped my order and I received it faster than expected.

What goes wrong every time? I order things, even tho I have prescriptions, you don't send it, it takes too long. You ask illegal questions when I get on the phone. I HATE calling you every month. I am disgusted with the fact that you won't staff up. That your technology is NOT updated, even tho you began updating it over a year ago. There's no flexibility to change an order online without talking to a person...shall I go on? Yes, many of your associates have NO idea what it is like to depend upon a company for LIFE supplies, so their empathy levels stink. And That undesirable behavior is ALWAYS mirrored by the upper management, as emotions and attitudes roll down to the ranks. If you are going to ask us how you are doing, then DO SOMETHING about it and stop wasting our time answering questions that you have no intention of doing anything about. NOT HAPPY with YOU at all. Obviously.

Placed my reorder

Got my welcome kit pretty fast which included about 15 - 20 catheters. Big screw ups getting the next delivery. There was apparently a problem with the doctor's prescription not having the duration included. Not sure what happened between you and the doctor's office but I was on the phone with you a few times concerning a medical release from visiting nurses. It all worked out but not without major concern as my first month's delivery arrived the afternoon of my using my last catheter that morning. Not a very good start....

I recently had an issue with the style of ostomy bag that I am using and needed to switch to a different style for health reasons. The representative that I spoke to on September 28th was not only very quick about solving my problem but kind and understanding as well which means a lot to patients. Prior to using comfort medical I had been using a company called Medline because that's what my home nurse had started me with and I had to stop using them at the point of it taking up to 6 weeks to receive something that you need. This has never happened to me with comfort since I started and I am very grateful to have found your company. Thank you and keep up the good work.

terrible service no one ever returns my calls and there has been multiple billing issues.

easy to deal with - NOT yor robot, but the people I dealt with. Friendly and very helpful.

First contact was difficult. Comfort Medical left a message for me on my husband's cell and person leaving message had thick accent so message hard to understand. I called the number left on husband's voicemail and the person who answered right away wa trying to see me a medical alert system and I could not interrupt so finally hung up.v Couple weeks later when I had not received any supplies, I called Colorplast and they connected me with Comfort Medical and I now have supplies.

Also I was led to believe I was receiving a 90 day supply but only got a 30 day supply with no explanation.

You completely overlooked the letter of medical necessity (that I was directed to get by a representative that INCLUDED billing item numbers) for my overages and without contacting me sent a CHANGE to my RX to my provider. This led to major delays in my order and my having to buy supplies out of pocket as it took you 3 weeks to get it sorted and only AFTER I called to ask you to look for the letter. There was ZERO communication with me unless I called. This was my first order with you. It WAS all sorted out and everyone but the person who ignored the letter I provided was helpful and understanding but almost a month to get an order straight is a bit much. When I finally got the order there was one item ordered for qty 5 and you sent 2. Everything else was ok. I feel like it will work well from here on out but very frustrating first experience.