Compareairportparkings Avis 

Did not make it clear that there is more charges per person to get into airport that going to cost for 3 people xyra 60 pound there and back

DO NOT USE!
They used our car drove it over 100 miles whilst it was with them.
Poor communication and to receive our car back with an empty tank when it was left with more than enough to get us home with is horrendous.

They did not mention anywhere and charge £10 on top to get out of Airport which is not good. They should include price in total…

Never turned up. People waiting 3-5 hours and or not receiving their vehicle due to keys lost. Will be getting a refund via bank and reporting this service for fraud

Nice and easy to book straight forward

Worst experience ever in 20 years at Stansted.
The people from New Farm Park are the least customer friendly that I’ve dealt with in years.

At arrival we had to pay £20 extra for transport. A minute later they say there is no transport to take us to the airport. After some awful debate they offered to drive us with our car but no refund of the transport cost. Terrible!

At the return they tell you to phone once you pass the boarder controls. Well we waited an hour for their shuttle to arrive from the moment we arrived at the pickup point. Whenever you contact them, they lie rather than setting customer expectations.

You are better off spending £20 more at one of the other mid or long stay parking lots next to the airport.
Oh and the car was not dirty, more!

Do NOT use! Cowboys, dodgy as hell! Called when landed as per instructions and was told that they cannot find my car. Kept calling and calling. Ended up leaving and having to call police to deal with. Will be reporting to Gatwick to stop this service being allowed on there premises

Avoid Gatwick Airport Parking Spaces Ltd. This company uses a small minibus for transfers so can only fit say 7 people which doesn’t work when several families arrive at the same time. We waiting 45 minutes at 1am as we had to miss one minibus as it was already full

Great staff and very organised when we arrived! I think the super fast transfer at 80mph added to the experience

The worst car parking I have ever parked in. Cars were filthy. When we arrived the bus was late so we waited for the next one. We missed our flight because the shuttle was so late. On return our car wasn’t in the car park and had been moved. There were no staff on site when we arrived so we were left standing in the middle of no where at 1 in the morning with no car. When they eventually arrived they had to go and find our car which they had moved and it was filthy.

Absolutely disgusting service. Paid for meet and greet and it was not meet and greet. Had to call a number 30mins before arriving and then a bus to pick up car. That is not meet and greet. We also had to pay the £7 parking charge for the bus to collect us! Waited 30mins for bus. Person you call on the phone is hard to understand and rude. Do not use!!!

My family used this company on 6 and 19 August as came recommended and top of your website. I have reported them to Bedfordshire Police with the following report:

Please tell us what happened, and the events leading up to it, to help us identify if an offence has been committed.:

“ I booked my car into Travel Luton Park and Ride via a Discounts for Teachers App which provided a comparison website for airport parking Travel Luton Park and Ride came up top of the list and came recommended.
Immediately upon dropping the car (which was near Luton Town Centre), I became suspicious and asked the man if it was a legitimate business upon which he said it was. It is a disgusting dust ridden yard which rang alarm bells straight away. They asked for my car keys and I stressed I was not happy doing this as it was not stated on their website that they would be taking them. He said that the car would not be staying there as it was going to be taken elsewhere offsite!
They also asked us to provide an additional £20 for drop off/pick up service to the airport, which I believe they are getting from every booking.
They were reluctant of me taking photos of them but I was concerned I would never see my car again.
The number plate of the vehicle which dropped us off was SJ64 WBV and I was concerned it was not licensed to carry passengers.
Upon return to airport early hours of 19/08/26, some families with children had been waiting for an hour to be picked up from the airport.
The gentleman who collected us admitted that he had nothing to do with the company and that it was not a legitimate business and he was just a mini bus driver.
I have suspicions it is not legitimate as I know there has been recent similar cases at Luton Airport. They are abusing a service to Luton Airport passengers which I am convinced is not legal and corrupt.

Cars had been left for customers with engines running and headlights on with no one to liaise with, just sitting there in the disgusting dust ridden car park with no lighting and it just felt so unsafe and unprofessional”.

The Police have also asked me to report them to Trading Standards.

AVOID LIKE THE PLAGUE — absolutely dreadful service.

I genuinely cannot remember the last time I dealt with a company that was so unhelpful, inflexible and dismissive.

Once you make a booking, you are then told which parking company will actually be providing the service. That is when you may discover that the car park/service provider has terrible Google reviews — in some cases around 1/5 stars. If I had known who the actual provider was before booking, I certainly would have thought twice.

It also raises the question of why the parking provider, location and independent reviews aren’t made much clearer before customers hand over their money. It certainly doesn’t inspire confidence.

When I had an issue with my booking, customer service was absolutely useless. The staff were rude, dismissive and completely unwilling to actually help. Instead, they simply hid behind their “policy” and refused to show any common sense or flexibility whatsoever.

Apparently, once they can point to a policy, that’s the end of the conversation. Customer service, fairness and actually resolving the problem seem to come a very distant second.

Do yourself a favour and look elsewhere. There are plenty of airport parking companies around, and after this experience I would strongly recommend avoiding this one.

Terrible customer service. Unhelpful staff. Zero flexibility. Poor transparency.

DO NOT RECOMMEND — AVOID.

There was muck everywhere and a very rough road, they pick multiple people up at once and charge every booking the drop off fee! They are ripping people off!

Customer service was absolutely awful. The person on the phone was very rude and unhelpful.
The company give no instructions where to meet or where to take the car for park and ride. After a couple of phone calls back and fore it was clear they had no interest in helping and in the end they did not even answer the phone. We ended up paying for parking in another place spending twice as much. It was a very stressful start to our holiday.

Absolutely terrible company ! On arrival driver was late to meet us making us have to pay extra for the parking ticket and on return they were over a hour late and not only that lied about where the driver was ! We were told by the man the car was on his way and then he turned up himself driving it an hour later 🤷🏼‍♂️! Also often didn’t answer the phone and when finally answered was greeted by very little English and rude manners . Car was parked around 30 mins away aswell just so people know and car come back covered in bird poo and a new flat tyre . Driver also completely ignored me when he finally arrived with car and I asked where it has been !
STAY WELL AWAY !!!

Wouldn’t use again, comes up as cheapest price but then you have to pay an additional £8.50 each way for barriers. The bus from the parking was okay for us, we rang 30 mins before arrival but then got told a 30 min wait as driver was on break. Luckily they sorted this and we didn’t have to wait long. However we spoke to other passengers on way home who said they had waited over an hour for the bus to take them to the airport and many people were running very late, nearly missing flights due to lack of buses. They were asking passengers to drive their own cars to airport and then would take their car off them and wanted to drive the car back to the parking area (around 20min drive). When I arrived back at my car, it was full of condensation which I thought was very odd, then I noticed the passenger footwell was soaking wet, the mat smelt of damp and it was even wet underneath the mat. Have no idea what would’ve caused this, seems very strange!!

This is a cowboy company - do not use. When we dropped our car off and got a lift to the airport, the service was chaotic and the driver drove us like a madman. When we returned, they took ages to pick us up. There were about 4 families waiting and it was late at night. Lots of people also hadn’t been able to even get through on the phone. When we got back to our car, by car was parked in gear and they had left some scrap pieces of paper in their. If you do use this parking, make sure you take good before and after photos as people were complaining of scratches. We saw them moving people’s car and driving with no care or attention.

Waiting for an hour with other passengers (and children) between 1am and 2 am) was totally unacceptable. No explanation or apology.
Would not use this service if reliability is important.

Travel Park & Ride Luton on Burr Street are not a legitimate company and they don’t exist on companies house. I received a fine from Luton airport as the company were using my car while I was away. They have been reported to the police. Do not use them.