Controlaccount Avis 1 074

person names john really helped me today

Very efficient communication and great service.

Asim is amazing at his job. I called up very annoyed and determined that I was right. He completely calmed me down and showed me the right steps to take. I ended up feeling fine about the situation because he was so clear and sympathetic. Really impressed!

Today I request the Back up document for the invoice. A nice Advisor, John, provide me excellent service. He provide me the document really fast and professional. And Thanks John for your patient help.

I recently contacted Controlaccount to request a change to my payment date, and this has now been successfully arranged. I would like to thank John for his assistance. He was professional, courteous, and extremely helpful throughout the process.

Spoke with an agent called John over chat and he was very helpful and resolved my issue quickly

Fast response, actioned query in timely manner.

They were easy to contact when I had a dispute about an unpaid invoice.

On the webchat, Yusaf (employee code 551) helped me understand exactly what the payment was for, and patiently explained everything to me so that I was confident making the payment

John was very helpful and fast to respond to my query

Dawn was a Very pleasant and helpful lady

Employee 548 was very helpful and understanding with the situation.

My issue was quickly solved thanks to John! Contacted the team online, was transferred to him, in a minute ALL DONE. Very thankful

The Web Advisor, John, responded very quickly to my request and handled everything in a highly professional and polite manner. The whole process was smooth and efficient. Excellent service.

Fantastic member of the team showed true resilience & empathy….

Every question I asked today I was able to get a full and comprehensive response. Talked me through how and where I could find the information I was after.

Today, I spoke to staff member Nabeel and he was incredibly helpful. I was quite anxious in sorting the details I had received by post but he was reassuring, professional and a pleasure to speak to.

Would like to express my thanks to him.

I dealt with Amanda 297 who was polite, professional and patient. I had multiple queries that I wanted answering, and she did her utmost to assist me. The overall experience was pleasant and helpful.

Had an outstanding debt that I needed to catch up on, John was very helpful and quickly got this set up for me.

These people will harass you over duties and fees that aren’t even eligible to be paid- I had an item delivered to me under warranty for free and over 6 months later
i’m being demanded to pay a £50 fee? Fedex confirmed no fee is due since it’s a warranty item… I’ve explained this control account and they continued to harass me… Don’t pay this company a penny.

If you contact me again I won’t hesitate to report you to the FCA and take you to small claims court over Harassment

John, was so helpful, kind and very understanding. I cannot recommend the control account team enough!