Controlaccount Avis 1 075

The prompt attention we received when making an enquiry.

John was very helpful this morning taking a fairly stressful situation and making it easy for me.
He managed to help me resolve the situation in a matter of minutes.
Thank you!

Excellent service by John today. I had an issue and he was able to address this while we chatted and resolved my issue. Thank you for service

I spoke with Lilly today. I explained there was an issue with & she investigated it. The issue was resolve quite quickly. I really appreciated her helpful manner and professionalism when assisting me today.

John was kind and helpful understood my situation and helped to come to a solution he is a credit to the company

Following information in the letter, I was able to resolve my query super fast and easy by entering a chat on their portal. I spoke with John, who was a great help and even provided me with an email confirmation of what was said.

John was to the point while remaining easy to speak to.

Very fast and good help desk.

Nabeel was very helpful & sorted out a complicated problem, ref to vat & import duty query.
Once fully explained to me I was happy to pay the company vat invoice on behalf of DHL.
Nabeel telephone manner was impeccable and he is a credit to your company.
Kind regards
Ian Campbell
Sinclair and Campbell

07711094627

Spoke to John by web chat today
I was very impressed by the empathy and compassion
He dealt with my issue in a professional manner and was supportive of my situation
Hope we have more people like him who want to help people
Wishing him and his team the very best

Great customer service, very helpful, and all queries were answered.

Customer service agent listened and understood the issue of an unexplained fedex bill and dealt with the issue with a professional approach which led to a satisfactory outcome.

John was really helpful and professional on the web chat, resolved my issue in minutes

Although they work with FedEx (who have been the most difficult courier I’ve ever dealt with), my experience with Controlaccount has been very positive. I was frustrated about an unfair import duty fee FedEx wanted me to pay on my own products, which had only been sent as samples and then returned to me.

Nabeel from Controlaccount was incredibly helpful throughout the process. He listened patiently, showed genuine empathy for my frustration, and sought a fair solution. With his manager’s approval, he arranged for the company’s fee to be waived and even went the extra mile to help me claim back the money from FedEx.

I truly appreciated his professionalism and support, which turned an otherwise stressful situation into a much more manageable one.
Thank you Nabeel.

I spoke with Tania and it was the best.. I have spoken to two people before and they couldn’t fix the problem. Thank you Tania

Anthony has been very helpful with dealing with my query. He had resolved it very quickly. Thank you.

Help me out with my issue very easy and simple

The person I talked to over web chat was very helpful and sympathetic. He understood the issue and provided clear information in response. They were very polite and understanding which is rare with this type of companies in my experience. The text message notifications I was receiving, however, looked dodgy and scammy, I would have normally not clicked, so I would recommend finding better ways to officially contact the individuals.

Spoke to John today, he was very helpful and quickly sorted out an ongoing issue we had been experiencing.