Converge ICT Avis 

Suck experience! I used to pay in advance before until the signal became too slow 🐢
I send payment yesterday September 30 in canada October 1st in Philippines through the converge app like how i did before connected to gcash ewallet . Gcash shows successful while converge didn't send invoice right away like they used too. So i emailed the ict to ask and im wasting many hours they keep asking info i already provided again and again and now they are telling me that its not paid when i ask the gcash proof of payment it shows payment are successful.
Hi Daisy,
Thank you for reaching out to GCash Support.
As I checked, your payment was successfully processed, and it was already transmitted to **CONVERGE ICT** based on our records.
For your reference, kindly see details below for the record of your successful transaction:
**GCash Reference Number**
**Merchant Order ID**
614466776
1680000824108_3061685652
It would be best to communicate directly with **CONVERGE ICT** and you may present the information above as evidence of your successful transaction. The merchant requires your coordination with them as disputes are subject to their validation process.
If the merchant insists on not receiving the said payment, kindly provide us a copy of an
acknowledgement from them stating that the payment was not posted after showing the trace number provided.
Thank you for understanding.

5 days no internet, then support says and I quote:

the request for the rebate will be reviewed based on the issue reported and will be subject to approval by the concerned team. Please be advised that the minimum number of days required for a rebate request is 6 days. Thank you.

so it means that if my net is fixed today, it will just be just "so sorry for the inconvenience". that is none sense. I have been with no internet for 5 days (it started on Monday, Sept 2) and no compo

another one is this very rude agent from their FB chat. He or She just ended the conversation, without asking me if there are other concerns that I need to raise..i have screenshots to prove the rudeness

Noob internet connection👎Bad experience😡👎😡😡

There outage response will make their subscribers loose their mind!!! It’s been 5days and nothing has been done!

if there is zero i will give it .. 😤
grabe yung nasayang na oras, trabaho, kita at pacensya sa inyo .. lalo na mga installer niyu masyado ma attitude tapos gusto sila masusunod .. mga cs ganun dn para kang pinangakuan tapos hnd nmn tinupad .. grabe ilang ticket naibigay .. may priority pang nalalaman kapag new user/subscriber ,, yun pala sasayangin lng araw mo ..

THIS COMPANY IS TOTALLY CORTUPT!!!!!!!

THEY DEBITED MY CHECKING ACCOUNT FOR THREE ITEMS, ONE THAT DOES NOT WORK (NOT REPLACED), ONE THAT NEVER ARRIVED AND ANOTHER THAT WAS NOT ABLE

THEN THEY WERE CHARGING AN ADDITIONAL $5. + DOLLARS FOR ALSO GETTING NOTHING!!!!!!!TO USED ON MY MOTORCYCLE.

WHEN QUESTIONED I WAS TOLD THAT I HAD TO PAY TO SHIP IT BACK TO CHINA AT MY COST WHEN THEIR DISTRIBUTION POINT IS IN NEW YORK OR CALIFORNIA.

I requested the installation of fiber internet and so far there have been no problems I contracted 200mbs and it is coming up what is good this needs to be said when something is not bad I hope it stays that way at least in Manila it is good

This ISP company in the Philippines, has really negative reviews from the capital, they promised to do better in the province, but looks like they broke that promise. This is not the first time this happened.

I have a breach somewhere on my fiber cable, it shows up in strong wind with on/off connection with seconds to minutes apart. I have contacted converge 9 times about it, yet nothing has been done. First reported april 23 2024.
So far this has cost me 800p in delivery fees, because of Converge.

ticket number 15169892302

More than a month has past, since I reported the problem, the issue still have not been fixed.

I have talked a written with numerous of your custom service employees and all promise to escalate, yet nothing happens.

Field engineers have been dispatched 4 times, but ignore the order and never call or come, I can't go anywhere so had to order grocery delivery at extra cost for me. Your ineffeciancy is costing me money.

last I talked with your Customer service employee on May 22 2024, she called me, and she would escalate again and make sure field engineers would come.

And again the field engineers ignored the order!