Corkills Volkswagen Avis 

I was “chatting” to a sales lady on line and I explained what car I was looking for and because I was from NI I didn’t mind which branch I would have to travel to. She told me that they were in the UK and I would have to source the car from my country. I tried to reply and explain that NI is part of the UK. She stopped the “chat” - very rude

Just called to corkills in Wigan I think a salesman stopped to ask me what the problem was and I didn’t get out of the car he sorted my dilemma in five minutes thanks corkills I can now use my apps and phone

My husband put a deposit on a second hand car after the salesman told him the badge, which was broken, would be replaced. When we went to the garage to pay for the vehicle, (we had been dropped off there on a journey that took 40 minutes) the garage said they had overspent on the budget for the car and wanted us to source the badge ourselves off the internet and when we weren't happy, assured us they would reimburse us, said it wouldn't cost much, about £25 and they would fit it. We trusted them and paid for the car but found the badge had to allow a sensor through it and couldnt find one. When we discussed it with the salesman he said they had had difficulty too but would find one. They had to take the car in for other work and we asked were they going to replace the badge at the same time as agreed when paying for it. The salesman Joe, said, as its a second hand car and its not part of the Mot we dont have to. When we said, "What!" He said, dont worry, we will, I will find one when I'm back in. Their parts department told us it was £229.80 and could be there the next day. It was very difficult to get the receptionist to give me the email address for the Sales Manager, Ian Farnworth. I had to ask for it 3 times. After we sent an email and registered letter, the Manager rang but tried to say the Salesman hadnt said the badge would be replaced. Our Son was there and has verified they were told it would be replaced. We asked if that was the case then why would his salesman have asked us to find a badge from the internet and they would reimburse us??? The Manager said they would find one but it could take weeks. Our emails and letter have not been answered.
Beware of the honesty of this garage. It wouldnt have cost them £229.80 to order the badge. Why would they spoil good customer relations for this? The car cost £18,000. Make sure when you buy a used vehicle that anything promised is written down so you have proof. Do not trust them and if there is still work to be done then do not pay them until the work is complete. The other VW garages we spoke to said they would not have acted this way.

Cannot thank Robbie and Callum at Southport Corkhills enough. Excellent customer service and aftercare

i bought a car from the wigan branch and was promised 2 services with the purchase price. when i dropped off my car, the service desk told me that they would not honour this, despite me sending them the emails confirming. really underhanded practise. really disappointed

I bought a new Volkswagen Polo from Corkhills recently. The sales man, Robbie was friendly and so helpful, and answered all my questions. Nothing was too much trouble.And the whole process was very positive. Thanks Robbie 👍

Despite having a service plan in place Corkhills charged me £150, when THEY informed me that I had a service plan they REFUSED to refund my £150, Rip Off Dealership !!!!

Bought a used Polo for my Daughter. The lady at Corkills was called Asha and she was brilliant with us from start to finish. Having been to a few other dealerships, it was so nice to find someone like Asha who was professional, polite, responsive at all times. Will definitely be buying my next car here.

Robbie was very helpful and patient when we purchased our new car He explained everything in detail in a very professional and friendly manner Would recommend

We have bought our new car from Corkills Volkswagen Wigan. Our sales executive Raili Zverev was very helpful, answered all our questions, helped to choose the best car for our family requirements.

Well, I like John more than he probably likes me.

Customer service from Corkills has been from the start, spot on. Had some issues which John sorted out promptly.

I hope to deal with them again one day as it's not often I've met businesses having this level of customer service. Heidi on reception was a pleasure to deal with as well. Would have no hesitation in recommending them to others and they're probably the best VW I've ever dealt with (That's coming from someone who has had Golfs their whole driving life)

Recently bought a car from the Southport store found the whole process very straightforward and John was easy to deal with. Thanks again

Took my scirocco gt tdi to corkills in Southport for major service. Ready same day for pick up. An expensive list of “major defects” needing attention handed to me totalling a cost of nearly £1200. I took the car to another trusted garage for second opinion who swiftly discovered that the new fuel filter has not been correctly tightened leaving diesel pouring out onto engine. Returned car to VW Southport so they could rectify the issue which they did. Returned the car back to the independent garage to continue checking through the list of defects... received a call 2 hours later stating that the work that needed doing was not the case at all. Replaced a clip at a cost of 75p and re pressurised boost at no cost saving £460 alone!!! I will NEVER take my car back to these people again. I’m glad I took it for a second opinion elsewhere. Should have listened to everyone’s advice of steering clear from money grabbing, work touting main dealers. I will be advising anyone and everyone to stay away from VW Southport