All the staff we have have been extremely helpful, their advice has demonstrated their knowledge of your products. Our items have only just been ordered so cannot comment on the delivery service.
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Lisez les avis des autres
We recently purchased a sofa from The Cotswold Company and are very happy with our purchase. The staff in store were very knowledgeable and helped us find the right sofa for us. Delivery was on time... Voir plus
L'entreprise a répondu
Nice products, very helpful service at the Harpenden branch. Delivery was fantastic, done by Nick and Bills, very courteous and tidy. Would recommend!
L'entreprise a répondu
I'm very pleased with the quality of my sofabed. The delivery was on time and the delivery men were helpful, efficient and polite. I was not very impressed with having to put the bed assembly into th... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Écrit par l'entreprise
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Coordonnées de contact
High Street 16, AL5 2TD, Harpenden, England, Royaume-Uni
- 01727 798471
4,8
Excellent
125 avis
Demande des avis aux clients
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Great range of products
Great range of products, friendly efficient staff and well designed store.
12 juillet 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Outstanding
Great customer Service from start to finish.Quality furniture that looks stunning!
Delivery men Jermaine and Said were very helpful, polite and respected our property.
6 juillet 2026
Avis spontané
Réponse de The Cotswold Company - Harpenden
Good afternoon Jane,
We're so pleased to hear you received great customer service and are happy with your stunning, quality furniture. It's wonderful that our delivery team was helpful, polite, and respectful of your property.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Beautiful ambience and excellent staff
Beautiful ambience and excellent staff. The store is brilliantly inviting and has a stunning collection.
20 juin 2026
Avis spontané
The Cotswold Company…
The staff in The Cotswold Company Harpenden are friendly and attentive. They were able to assist us but also gave us space to browse before making our purchase. Lovely experience!
4 juillet 2026
Avis spontané
Visited the Harpenden store to purchase…
Visited the Harpenden store to purchase a dining room table and chairs and a bookcase. So much beautiful furniture to choose from and incredible service from Harsha. Thank you for all your help … just waiting for it to be delivered. Will definitely be back for more
4 juillet 2026
Avis spontané
Réponse de The Cotswold Company - Harpenden
Good afternoon Michael Weinstein,
We're so pleased you had such a positive experience at our store and found so much beautiful furniture. We appreciate your kind words about our team and look forward to welcoming you back!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Very helpful staff in Harpenden branch.
3 juillet 2026
Avis spontané
Just browsing
I walked into the shop, just browsing and was met with smiles. A lovely atmosphere, very friendly and helpful. I had no idea what I was looking for but the staff guided me we no -intrusive but useful questions to help me determine the choices to be made. I shall return soon to make my purchase.
25 juin 2026
Avis spontané
Mark Anthony
Mark Anthony, Sales ,was very patient with us whilst we were choosing and deciding about our purchase. He was more than helpful and very knowledgeable.
27 juin 2026
Avis spontané
Réponse de The Cotswold Company - Harpenden
Good afternoon Jackie,
We appreciate your positive feedback. We are so happy to hear our team member provided such patient, helpful, and knowledgeable service. Thank you!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Visited the Harpenden store a few times…
Visited the Harpenden store a few times and it has always been a pleasant experience. Staff are always welcoming and attentive with no question ever being too much.
29 juin 2026
Avis spontané
What a lovely shop
What a lovely shop
The staff were great, very helpful with what to choose, and good advice given.
Nothing was too much trouble
I will definitely be visiting again even though it is nearly an hour away!
28 juin 2026
Avis spontané
Great shop
Great shop. Lovely knowledgeable staff full of ideas and keen to help.
26 juin 2026
Avis spontané
The entire process of ordering was very…
The entire process of ordering was very easy, staff is extremely helpful, particularly Nancy, who has helped me with choosing the right piece for my home and talked me trough the ordering and delivery process.
2 juin 2026
Avis spontané
Réponse de The Cotswold Company - Harpenden
Good afternoon Dominika Palladino,
We're so pleased to hear that your ordering process was easy and that our team was extremely helpful. We appreciate your positive feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Excellent in store support from Nancy…
Excellent in store support from Nancy in Harpenden. The products are so beautiful and Nancy able to give lot of product information. Thank you!
23 juin 2026
Avis spontané
Réponse de The Cotswold Company - Harpenden
Good morning Nurun Khatun,
We are so glad you had such a wonderful experience with our team and products. We appreciate your kind words!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
What a great experience it’s the 3rd…
What a great experience it’s the 3rd occasion I have purchased items great furniture and the staff were amazing, Charlotte you really are a star and so helpful.
10 juin 2026
Avis spontané
Réponse de The Cotswold Company - Harpenden
Good morning Peter Saul,
We're so glad you had another great experience with us! We appreciate your kind words about our furniture and staff. Thank you for your continued support!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Such a lovely shop
Such a lovely shop. Staff were so helpful and knowledgeable. Highly recommend a visit! From a very happy customer
20 juin 2026
Avis spontané
Staff were so welcoming and helpful on…
Staff were so welcoming and helpful on my recent visit to their lovely shop. Will definitely be back again soon!
20 juin 2026
Avis spontané
The Harpenden staff are amazing
The Harpenden staff are amazing. So welcoming and knowledgable. Charlotte is really attentive and really helped my elderly father when we came in. The quality of the products and store displays are brilliant. Keep it up
13 juin 2026
Avis spontané
Réponse de The Cotswold Company - Harpenden
Good morning G Smith,
We're so pleased you had such a positive experience at our store and appreciate your kind words about our team and product quality. Thank you for your feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
One of the best stores in Harpenden!
Immaculate store and very friendly and welcoming staff. I always enjoy my visits, so nice to have good quality furniture available right on the high street!
21 juin 2026
Avis spontané
Excellent service. We were valued as customers.
We phoned up before we came. Arriving we had a friendly welcome and detailed information.
The product we purchased had a price reduction and because of a previous purchase, we didn’t need to pay for delivery.
18 juin 2026
Avis spontané
I visited the Harpenden Store recently…
I visited the Harpenden Store recently and felt that the staff were not interested. I have lived in Harpenden nearly all my life. I noticed when a couple walked in they were greeted but I felt I was ignored. Some of these customers are pretentious newcomers to Harpenden. I was going to order some items not a large order but a quite a few items. I will not be doing this now and I will not be going back. Sharpen up your act Cotswold Company. Not impressed at all
15 juin 2026
Avis spontané
Réponse de The Cotswold Company - Harpenden
Updated 19/6/26
Good afternoon Jules,
Thank you for getting in touch and for providing additional information about your experience.
We appreciate you taking the time to share this feedback with us. While we understand there was no specific incident or individual involved, your comments regarding the overall atmosphere in the showroom are important to us.
I can confirm that your feedback has been raised with the Showroom Manager so that it can be reviewed with the team. We are always looking for ways to improve the experience we provide for our customers, and your comments will help support those efforts.
Thank you again for bringing this to our attention.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
****************************************
Good morning Jules,
Thank you for taking the time to share your feedback with us.
I am very sorry to learn about your recent experience in our Harpenden showroom. This is certainly not the standard of service we strive to provide, and I completely understand how disappointing it must have felt to not receive the same welcome as other customers during your visit.
We want every customer to feel acknowledged, valued, and supported from the moment they enter one of our showrooms, so I am concerned to hear that this was not your experience on this occasion.
I would like to investigate this matter further and discuss your feedback directly with the Showroom Manager to ensure any necessary improvements can be addressed.
To help me look into this fully, I have requested your contact details separately. Once I have received them, I will be in touch to discuss your experience in more detail.
Thank you again for bringing this to our attention. Feedback such as yours is invaluable in helping us improve the service we provide to our customers.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
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