A lovely lady helped me called Sylvia. She helped me make my selections by explaining the options. I was able to take my time picking the fabric and colour. Felt really comfortable and not pressurised... Voir plus
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Warm and friendly service on three separate visits. Helpful without being pushy. When I decided what I wanted to do, the sales process was straight forward and speedy. The other items I will be buying... Voir plus
You were redeemed by the second delivery team who were from the Cotswold Company.The first delivery failed because the delivery firm(not yours)went to the wrong address compounded by the fact your sho... Voir plus
Our experience at your Knutsford store was exemplary from start to finish. From initial email enquiry about in-store stock, which was replied to speedily to our in-store experience with Brian. Bri... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Écrit par l'entreprise
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Coordonnées de contact
King Street 127, WA16, Knutsford, England, Royaume-Uni
- 01565 364815
4,8
Excellent
167 avis
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Beautiful store
The layout of the store and the displays were beautiful. The staff were very friendly and I love the home accessories.
19 septembre 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
A friendly and professional experience…
A friendly and professional experience from Sylvia who assisted us in choosing new furniture for our home.
14 septembre 2026
Avis spontané
Réponse de The Cotswold Company - Knutsford
Good afternoon Bev Davies,
We are so pleased to hear that our team member provided such a friendly and professional experience while assisting you with choosing new furniture for your home. Thank you for your kind words!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
The displays reflected the fill range…
The displays reflected the fill range of goods and the assistant was knowledgeable and attentive without being intrusive .
11 septembre 2026
Avis spontané
Great service
A lovely lady helped me called Sylvia. She helped me make my selections by explaining the options. I was able to take my time picking the fabric and colour. Felt really comfortable and not pressurised. Able to schedule a convenient delivery period. Just can’t wait for the sofa to arrive more.
4 septembre 2026
Avis spontané
Réponse de The Cotswold Company - Knutsford
Good afternoon Jackie Fisher,
We are so pleased to hear about your positive experience and that our team member was able to assist you in making your selections. It's wonderful that you felt comfortable and unpressured while choosing your fabric and colour. We're delighted you're looking forward to your sofa's arrival!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Delivery and return was made easy and…
Delivery and return was made easy and quick. Ryan and Chris very polite.
1 septembre 2026
Avis spontané
Réponse de The Cotswold Company - Knutsford
Good afternoon David,
We are so happy to hear that your delivery and return experience was easy and quick, and that our team was polite. Thank you for your wonderful feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Warm and friendly service on three…
Warm and friendly service on three separate visits. Helpful without being pushy. When I decided what I wanted to do, the sales process was straight forward and speedy. The other items I will be buying were not in your sale, so will purchase separately over the next few weeks.
31 août 2026
Avis spontané
Fantastic customer service
Fantastic customer service. Helpful, honest, polite
29 août 2026
Avis spontané
Great service by the showroom staff
Great service by the showroom staff. Very helpful arranging the most convenient delivery time for us.
26 août 2026
Avis spontané
Excellent advice and service from Sara…
Excellent advice and service from Sara at the K utsford store.
22 août 2026
Avis spontané
Réponse de The Cotswold Company - Knutsford
Good morning Mrs Joan Mee,
We are absolutely delighted to hear about your positive experience! It's wonderful to know that you received excellent advice and service. Thank you for sharing your feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
As always entering Cotswold is serene…
As always entering Cotswold is serene and calming experience. Immediately greeted by a smile and enquiry of help required by a charming assistant. Help was given in securing exactly what I had chosen and then beautifully packaged whilst having a pleasant chat. A favourite store for me when thinking of gifts also.
20 août 2026
Avis spontané
Charming and helpful service from Brian
16 août 2026
Avis spontané
Réponse de The Cotswold Company - Knutsford
Good afternoon Customer,
We're so glad to hear you received charming and helpful service! Your positive feedback truly brightens our day.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Staff were amazing
The staff were wonderfully attentive without being pushy. Their helpful suggestions on styles and colours made it so much easier to choose our furniture.
16 août 2026
Avis spontané
Lovely furniture. Delivery service even better.
Order 6933361. Lovely furniture. Arrives fully assembled. Marlon and Damian were really professional in unpacking, putting in place the furniture and taking away all packaging without being asked. Very nice guys who could not have been more helpful. We will request them on all future deliveries from Cotswold Co.
13 août 2026
Avis spontané
Great showroom in knutsford
Great showroom in knutsford, easy to order, delivery team excellent
12 août 2026
Avis spontané
Exemplary Service
Our experience with the Cotswold Co. from our visit to the Knutsford showroom through to delivery and installation, was excellent. Special thanks to Ryan & Chris who delivered and set up our dining table & chairs. They were punctual, courteous and completed the installation in good time. They also took great care to demonstrate the table’s operation and ensure all waste materials were tidied away and removed. Highly recommended - Thank You both!
10 août 2026
Avis spontané
Réponse de The Cotswold Company - Knutsford
Good afternoon Harry,
We appreciate your positive feedback regarding your recent experience. We're happy to hear that the delivery and installation of your dining table and chairs were excellent. It's great to know the team was punctual, courteous, and ensured everything was tidied away.
Kindest regards
Rosie Annison - Senior customer care advisor
Very easy to shop in store ( Knutsford)…
Very easy to shop in store ( Knutsford) with a good choice of furniture, delivery was by 2 really professional & curtious guys (Ryan&Chris). Items look great & fit in beautifully.
6 août 2026
Avis spontané
Réponse de The Cotswold Company - Knutsford
Good Afternoon David,
We're so pleased to hear you found shopping in our Knutsford store easy and enjoyed the furniture selection. It's wonderful that our delivery team was professional and courteous, and that your new items look great and fit beautifully.
Kindest regards
Rosie Annison - Senior customer care advisor
Simon and Bernard did a first class job…
Simon and Bernard did a first class job delivering our Cotswold furniture. Nothing was too much. They worked without fuss considering the heat of the day and were friendly and accommodating. A++
23 juillet 2026
Avis spontané
Réponse de The Cotswold Company - Knutsford
Good afternoon Mike Kirby,
We're so pleased to hear that our delivery team provided such a first-class service. It's wonderful that they were friendly and accommodating, even with the heat. Thank you for your kind words!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
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