The Cotswold Company - Leamington Spa Avis 

110
TrustScore 4.5 sur 5

4,7

Parade 35-37, CV32 4BL Royal Leamington Spa, England, GB


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Lisez les avis des autres

Noté 3 sur 5 étoiles

All went well, the “up to 40%” discount equated to £200 over an extending dining table, a grande dresser and 4 upholstered dining chairs so somewhat disappointing. Then we agreed a delivery date of... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I was given a delivery date and a three hour slot during which the item would arrive. On the day itself a specific time was given and the van arrived on time. Ryan and Chris were polite, friendly and... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We were welcomed to the store, given time to look around and when we indicated that we had some questions Paul(Foxall) was really helpful. He had plenty of time for me, answered questions, made sugge... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We sales guy (Paul) recognised us from previous purchases and visits over recent years. Very helpful and informative. Good advice on (not) paying extras to have the unit built up for us as it wa... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de meubles de chambre à coucher
  2. Magasin de meubles
  3. Magasin de meubles de salon

Écrit par l'entreprise

We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.

Who are The Cotswold Company?

Écrit par l'entreprise

Beautiful Products
Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
A responsible business
We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
Quality you can trust
Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.

Coordonnées de contact

  • Parade 35-37, CV32 4BL, Royal Leamington Spa, England, Royaume-Uni

  • 01926 956540

4,7

Excellent

TrustScore 4.5 sur 5

110 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,7

Tous les avis

(110)

5 341 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Poor assembly service

Poor assembly service, items left unboxed and no reimbursement for the inconvenience.

26 juin 2026
Logo de The Cotswold Company - Leamington Spa

Réponse de The Cotswold Company - Leamington Spa

Good morning Customer,

Thank you for sharing your feedback. We're sorry to hear that the assembly service fell short of your expectations. Leaving items unboxed and not addressing the inconvenience properly isn't the standard we aim for.

Our Logistics Team have since been in touch to discuss this further. We appreciate your patience and for bringing this to our attention.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Noté 5 sur 5 étoiles

The delivery service was excellent

The delivery service was excellent. Bernard and Alex arrived on time and did a fantastic job to get the large unit of furniture through a tricky entrance and hallway. They went above and beyond .
Excellent service

23 juin 2026
Avis spontané
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Réponse de The Cotswold Company - Leamington Spa

Good morning Anne,

We're so pleased to hear our delivery service was excellent. We appreciate your kind words about our team navigating the tricky entrance and hallway. Thank you for your feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Noté 5 sur 5 étoiles

Excellent items

Received delivery of our extra large dresser and four dining chairs earlier today. The delivery by Ryan and Said was excellent. They were courteous, polite and put the dresser in situ. All packaging from it was taken away too. We have kept the chairs in the packaging for now as we have work to do before we can use them
We are super pleased with everything. All of fabulous quality.
Won't hesitate to order from here again, as it was a pleasure ordering from our local branch in Royal Leamington Spa.

18 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Sapphire was very helpful

Sapphire was very helpful, she talked me through the ordering and delivery process. The range of furniture is great plenty of choice.

17 juin 2026
Avis spontané
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Réponse de The Cotswold Company - Leamington Spa

Good afternoon Christine Hurcomb,

We're so happy to hear our team provided excellent assistance, and you appreciated our furniture selection. Thank you for your kind words!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Noté 5 sur 5 étoiles

Great delivery experience

The delivery was on time and the deliverers (Bernard and Sam H) were courteous, friendly and helpful. They assembled the table and spent time to make sure it was stable on an uneven floor. I was very happy with the experience.

17 juin 2026
Avis spontané
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Réponse de The Cotswold Company - Leamington Spa

Good afternoon Ms Mary Heslop,

We're so glad to hear your delivery was on time and our team was courteous and helpful. We appreciate your noting their care in assembling your table. Thank you for your positive feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Noté 5 sur 5 étoiles

Very pleased with the delivery by Abel…

Very pleased with the delivery by Abel & Rahill . Carried the garden furniture up our very long garden , unwrapped it ready to be put in place .
Quality and customer service from start to finish .
Thank you !

2 juin 2026
Avis spontané
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Réponse de The Cotswold Company - Leamington Spa

Good morning Consumer,

We're so pleased to hear about your positive delivery experience and that our team provided excellent service from start to finish. Thank you for your kind words!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Noté 5 sur 5 étoiles

Delivery service excellent

Delivery service excellent. Good communication and arrived on time. Bernard and Stefan, the delivery drivers, were very courteous and helpful.

28 mai 2026
Avis spontané
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Réponse de The Cotswold Company - Leamington Spa

Good afternoon Roger Howell,

We're so glad to hear your delivery was excellent, with good communication and on-time arrival. We appreciate your kind words.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Noté 5 sur 5 étoiles

My best shopping experience of bank holiday weekend!

I visited the Leamington store last weekend. The layout is beautiful and the furniture on display communicates immediately a sense of high-quality merchandise. I must commend Paul whose manner, helpfulness and knowledge were exemplary.

23 mai 2026
Avis spontané
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Réponse de The Cotswold Company - Leamington Spa

Good afternoon John R,

We're so pleased you enjoyed your visit to our store and appreciated the quality of our merchandise. It's wonderful to hear our team member was exemplary. Thank you for your positive feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Noté 5 sur 5 étoiles

Cannot recommend more highly

Cannot recommend more highly. Not cheap but you pay for what you get which is really solid well made smart durable furniture all delivered and assembled in a very polite efficient & professional way in my case by Gary & Jake. Highly impressed& no complaints. 5 out of 5 stars.

20 mai 2026
Avis spontané
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Réponse de The Cotswold Company - Leamington Spa

Good afternoon Anthony Winnington,

We're so pleased to hear you're impressed with the quality of our furniture and the professional delivery and assembly. Thank you for your wonderful feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Noté 5 sur 5 étoiles

Great products and reasonable prices

Found what I was looking for and the assistants gave them to me in a plastic sealed bag to make sure they didn’t get wet as it was raining. These little touches make a big difference.

18 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

shop to delivery

From Paul in the shop, through to delivery from Ryan & Satar all very friendly and helpful.

13 mai 2026
Avis spontané
Logo de The Cotswold Company - Leamington Spa

Réponse de The Cotswold Company - Leamington Spa

Good afternoon AK,

We appreciate your positive feedback! We're happy our team was friendly and helpful.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Noté 5 sur 5 étoiles

Massive thank you to Evan!

Just want to say a massive thank you to Evan from the Leamington store. He went above and beyond for us when our order was delayed and could not have been more helpful. Fantastic customer service and very friendly! Delivery was very smooth and tidy. Would not hesitate to order again.

3 avril 2026
Avis spontané
Logo de The Cotswold Company - Leamington Spa

Réponse de The Cotswold Company - Leamington Spa

Good morning Charlotte Wale,

We're delighted to hear about the fantastic support you received at our Leamington store. We appreciate your noting the smooth delivery. Thank you for your positive feedback; we're glad you had a great experience!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Noté 5 sur 5 étoiles

Makes our house a home. Timeless bookcase that goes with everything.

Because I ordered from a Cotswold store, the delivery men unpacked and brought the bookcase to the room I wanted it in. Very thoughtful and supportive. As for the beautiful bookcase. It's timeless and goes with everything. It even has adjustable feet to stabilise it if the floor is slightly uneven. This is my 9th or 10th purchase from Cotswolds - every piece making our house a home.

28 avril 2026

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