Cotswold shoes Avis 

I'm a huge fan of Cotswolds shoes & slippers!

Always so comfortable and well made. Cotswold shoes offer a great online service, item exactly as described, emails about purchases are informative and always delivered promptly.

Easy to order.
Quick delivery
Good price

Beautiful boots and comfortable.

Shoes too small and narrow…..nothing like the Cotswold Salford shoes I bought years ago. Possibly not made abroad then as they are now.

Ordered a pair of boots on the 25th July with the 1-3 days delivery service as I needed them for the next again week. No show, so went out and bought a pair and when the boots would arrive, I'd send them back and get a refund. It is now the 11th August and nothing. Countless emails saying very little. Today, recieved an email saying Royal Mail is investigating and that will be another 30 days! And won't be doing any refunds until they finish an investigation. Won't order from again.

Cotswold shoes are very comfortable and I would definitely purchase there shoes again.

The staff are very knowledgeable and helpful. There was no hassle returning the boots that were falling apart and I was given credit on a new pair. They also give a discount to local people. Cannot fault them

I have worn Cotswold wellies for years so thought I’d buy them from source. I ordered the same size as my previous boots but when then arrived both sets were around 2.5 cm shorter in the footbed than the ones they were replacing. I thought that I could return them free for replacements but saw that neither of these options were available and I needed to pay postage for return (£8.39) I called customer services who said “your other boots must be another size” and refused to help. On receiving my refund, I was further surprised to see that original postage cost of them sending the boots to me had been taken off.
This experience has soured my attitude of the company and will be looking elsewhere to replace my outgoing boots.

I emailed Costwold shoes to tell them that these shoes were essentially faulty and not as described on their website. And i sent them back kicking the faulty reason for return. Well well i got my money back today even though the slippers were faulty they took out the VAT and shipping (£8) out of my refund!!! + it cost me £6 to return the slippers (signer for as they would have found a reason not to refund me) so in total i have lost £12 for the privilege of trying these not fit for purpose slippers! And they never responded to my email even though they do say to email them if their customer have a querie about their order. DISGUSTING!!!!!!! I WANT A FULL REFUND INCLUDING SHIPPING AND VAT!!!!!!!

Great product, great price, great service.

great value for money! well packaged and quickly delivered. 100% positive.

Good quality moccasin slippers at reasonable price

Excellent pair of walking boots for my 10 year old daughter. Very light but still sturdy. She loved them. Very quick delivery service. Lovely range of products at very reasonable prices.

Winstone boots no longer the same
I have worn Cotswold Winstone boots for many years, bought at a local little shop. When I got home with the latest pair I discovered that they only have 5 set of eyelets rather than 6, and it makes a significant difference to the fit, as these boots are worn all day, every day, for work.
I checked the website to see whether the model had changed, but sure enough it still shows the boot with six sets of eyelets. Customer service tells me I need to take them back to the little shop that I bought them from, who will surely take a £ hit. I explained that I do not expect them to inspect every box of shoes that comes in the shop and compare them to the website.
The customer service agent didn't know what these shoes should look like, nor did she know what was on her own website.

I advised that I would be contacting Trading Standards because the boots are not as shown on the website. The company are completely unconcerned that they have cheapened their shoes, left their advertising material the same, and are not prepared to take it any further.
I would add that the boots are also a few millimeters shorter another cost savings for them. I have sent them photos even. They don't care.
EDIT UPDATE: The company have been in touch and kindly replaced the boots with a different model.

These wellies made claims that are completely untrue and reading other reviews l know I'm right! I bought these wellies 6 moths ago, they have been returned because they have disintegrated on the side in two places, they said l caused the damage myself! Scammers! They are probably made for £1 on sone far iffy country then sold at a vastly inflated price! It's criminal. I wish l had read these reviews before being ripped off! I bought YOUR wellies from Outdoor GB Ltd! They were returned directly to Cotswolds who then determine that l had caused the damage myself! Are you saying that the quality of products that you supply to third parties are inferior to the products you sell directly?? 51% of people purchasing your products have had the same problem as myself, l suggest you look at your supplier, not the person who was robbed of nearly £40 for your substandard products!

Avoid - I recently returned a pair of I’ll fitting wellington boots and heard nothing from the company re a refund .. I emailed and waited a week for a response which was that they had not received my return and to take it up with the post office . I have proof of postage and it seems that unless someone signed for it this is the wriggle out of refining my £60 .. if you buy from here I suggest even though it costs more ( I paid £6.99) to return wellies you pay for tracked delivery as all I ca. hope for now is &20 from the post office ..

I have worn Cotswold golf shoes for a long time as they suit the width of my feet. The left shoe of the pair I have now, despite not being worn a lot, came away at the heel/sole when out on the golf course (which was inconvenient to say the least). This is unusual as I have loved their golf shoes up to this point. I sent comprehensive photos of the problem AND showing that the shoes are in vg condition still but they have said as they were not purchased on-line from them they would not do anything to fix the problem. I do not have the old receipt so cannot take the matter up with the retailer. No matter how old the shoes are the heel/sole should not detach from the upper. Certainly not on a pair of shoes that no matter how old (3 yrs?) have hardly been worn as I only play golf now at reunions. Very disappointed in the response from Cotswold. They apparently take no pride in their product or customer care.

Quick service and incredible price.

Good quality slippers, well packed and delivered very quickly

Cotswold Compass wellingtons proved a complete waste of money. Sole of one developed a hole after only about 40 uses and now all I get is a wet foot. Really not good enough when the boots were around £100. Cotswold should be ashamed - instead of which, when I emailed customer services, I got no sympathy and a certain arrogance. They would do nothing for me because they were just over a year old. May pursue this under the Consumer Right Act...but should I really have to?! Hang your head in shame Cotswold.