I purchased some hush puppies boots through Freeman Willis and Hardy in October. Unfortunately one of the boot soles has collapsed - letting in water. Freeman Willis and Hardy we were quick to reply t... Voir plus
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Lisez les avis des autres
Great customer service with prompt email responses. Great product selection, fast order processing and delivery with Royal Mail. Happy customer!
Very fast delivery however needed to change size as were too small, even though normal size however they don’t do exchanges. So you have to return, then re order again so too much hassle so will order... Voir plus
L'entreprise a répondu
Believe they are scammers making money off of the interest of everyone's orders that are sent out in the wrong size purposely it seems. Do not offer free returns so with wasted delivery and then payin... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Freeman Hardy & Willis is a British footwear company. Formed in 1875 being named after three of the original directors of the company, the Russian shoe maker William Freeman, Arthur Hardy and Frederick Willis. By the early 1990's stores totalled 540 branches in the United Kingdom. However, Freeman Hardy & Willis now operates exclusively online, stocking a huge range of brands such as Skechers, Hunter and Clarks. At Freeman Hardy & Willis there is something for all of the family with a variety of Women's, Men's & Kids'. Be spoilt for choice with the selection of products ranging from Trainers, Boots & Sandals to Bags, Sunglasses & Clothing. Shop now at fhwbrands.com and receive 15% off your first order when you sign up to emails as well as free saver delivery on orders over £50.
Coordonnées de contact
Units F-G, GL2 4PH, Gloucestershire, Royaume-Uni
- 01452 886210
- info@fhwbrands.com
- fhwbrands.com
4,0
Bien
182 avis
A répondu à 38 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great Customer Service
Great customer service with prompt email responses. Great product selection, fast order processing and delivery with Royal Mail. Happy customer!
15 mai 2026
Avis spontané
AWFUL RETURNS
Due to crocs poor sizing (US size shows on sole), I had to return a pair. I was charged for the DPD return and then I had to wait THREE WEEKS for a refund?? I'm still waiting. Disgraceful! I will never shop here again.
2 avril 2026
Avis spontané
No quality control done before sending item
I ordered a pair of Birkenstocks, they arrived with glue on the front and side. They cant have been checked prior to dispatch, disappointing especially as they were £70 (and that was in the sale.) I couldnt do an exchange and had to send the faulty pair back and wait for a refund before ordering again.
24 avril 2026
Love these pumps
Love these pumps.
Heavy with fabulous support in the heel and arch area.
25 avril 2026
Delivery was quick
25 avril 2026
Very quick delivery of Birkenstock…
Very quick delivery of Birkenstock shoes, original ordered direct from Birkenstock but they cancelled my order thankfully 😂 as I paid a fraction of the price and got quicker delivery 🚚. Highly recommend
9 avril 2026
Avis spontané
Speedy delivery and good prices
25 mars 2026
Excellent product,one happy customer!
The items I wanted were competitively priced on your website so I ordered them from yourselves as they were the cheapest I could find for the exact product I desired. They arrived well within time of the estimated delivery. Product was excellent when received. One happy customer!
28 mars 2026
Great price
25 mars 2026
First order with this company and order…
First order with this company and order not received by me.
States delivered on 14.03.2026 and we were away on the 14th and 15th.
Return home and unable to locate the delivery.
Asked neighbours but nothing.
I contacted the company about this and asked for my money back due to non receipt of the order still waiting for a refund!
I will never use this company again nor recommend.
Really bad customer service!
16 mars 2026
Avis spontané
Good not received and no support
Having paid for next day delivery I still haven't received my boots after 5 days. The response to my enquiries keeps referring me to Royal Mail with no satisfaction regarding why I haven't received them. Very disappointing.
13 mars 2026
Avis spontané
Order was dispatched promptly
Order was dispatched promptly. Had to contact customer service due to a fault with the footwear - communication was swift and matter rectified quickly and easily. Would recommend.
5 mars 2026
Avis spontané
Delivered faulty shoes that creased on…
Delivered faulty shoes that creased on the first wear. A very large crease across the front not a small one. They mentioned the wear is normal but the shoes were only worn once when it happened. Clearly a quality and stitching issue in the shoes. Poor customer service. Probably would not order from them again also they don’t offer free returns which is a major drawback.
4 janvier 2026
Avis spontané
Réponse de Freeman Hardy and Willis
Dear Joseph,
We're sorry you experienced an issue with your shoes.
As mentioned on our email to you, unfortunately, leather shoes do crease with wear and this can't really be avoided, or considered a fault.
If you are unhappy with them you are more than welcome to return your shoes. We understand that return costs can be frustrating, and we truly appreciate your feedback.
If there’s anything else we can do to help, please don’t hesitate to contact our customer service team.
Team Freeman Hardy & Willis
Réponse de Freeman Hardy and Willis
Dear Customer,
Thank you for taking the time to leave a review! We’re so glad you were happy with the service and the price!
Hope to see you again soon!
Team Freeman Hardy & Willis
Great service
I purchased some hush puppies boots through Freeman Willis and Hardy in October. Unfortunately one of the boot soles has collapsed - letting in water. Freeman Willis and Hardy we were quick to reply to my email with images of the damage and offered a full refund. Great service and I would be sure to repurchase other brand shoes from them in the future.
28 janvier 2026
Avis spontané
Réponse de Freeman Hardy and Willis
Dear Nicole,
Thanks so much for your lovely review! We're sorry you experienced an issue with your hush puppies boots, but we're glad our team could resolve it quickly for you.
We truly appreciate having you as a loyal customer and really value your understanding —it means a lot to us.
We can’t wait to serve you again in the future!
Team Freeman Hardy & Willis
ORDER FHWUK67917
This is my second order and after the first order and excellent service I decided to place another one.
Thanks you
5 janvier 2026
Avis spontané
Réponse de Freeman Hardy and Willis
Hi Kevin
Thanks for taking the time to leave this 5-star review! We're delighted to hear that you shopped again after having such a good experience with us!
We look forward to serving you again in the future!
Team Freeman Hardy and Willis
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