I purchased some hush puppies boots through Freeman Willis and Hardy in October. Unfortunately one of the boot soles has collapsed - letting in water. Freeman Willis and Hardy we were quick to reply t... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Great customer service with prompt email responses. Great product selection, fast order processing and delivery with Royal Mail. Happy customer!
Very fast delivery however needed to change size as were too small, even though normal size however they don’t do exchanges. So you have to return, then re order again so too much hassle so will order... Voir plus
L'entreprise a répondu
Believe they are scammers making money off of the interest of everyone's orders that are sent out in the wrong size purposely it seems. Do not offer free returns so with wasted delivery and then payin... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Freeman Hardy & Willis is a British footwear company. Formed in 1875 being named after three of the original directors of the company, the Russian shoe maker William Freeman, Arthur Hardy and Frederick Willis. By the early 1990's stores totalled 540 branches in the United Kingdom. However, Freeman Hardy & Willis now operates exclusively online, stocking a huge range of brands such as Skechers, Hunter and Clarks. At Freeman Hardy & Willis there is something for all of the family with a variety of Women's, Men's & Kids'. Be spoilt for choice with the selection of products ranging from Trainers, Boots & Sandals to Bags, Sunglasses & Clothing. Shop now at fhwbrands.com and receive 15% off your first order when you sign up to emails as well as free saver delivery on orders over £50.
Coordonnées de contact
Units F-G, GL2 4PH, Gloucestershire, Royaume-Uni
- 01452 886210
- info@fhwbrands.com
- fhwbrands.com
4,0
Bien
182 avis
A répondu à 38 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
So delighted with this company
So delighted with this company! Ordered boots yesterday afternoon and they were half price compared to other larger sites. Arrived this morning, great service!
5 janvier 2026
Avis spontané
Réponse de Freeman Hardy and Willis
Dear Nicola,
Thank you so much for this 5-star review! We're thrilled that your experience with us was such a positive one.
We can't wait to serve you again.
Team Freeman Hardy & Willis
Still haven’t received my parcel after…
Still haven’t received my parcel after paying next day postage!
28 décembre 2025
On time delivery, comfortable shoes
Shoes delivered on time and as expected from image. Skechers Arch Fit flip flops, very comfortable. Price was very good
27 décembre 2025
Réponse de Freeman Hardy and Willis
Dear Judith,
Thanks so much for the lovely review! We're delighted to hear the flip flops were comfortable and arrived quickly.
We really appreciate your support!
Team Freeman Hardy & Willis
Réponse de Freeman Hardy and Willis
Dear Mrs Whitley,
Thank you for your 5 star review—we really appreciate your support!
Team Freeman Hardy & Willis
The company are great
The company are great. Extremely helpful when my parcel was 3 weeks late. Even refunded me the price I paid for next day delivery with out me asking . The sale prices are fantastic. This was my first time using this company I was on Google looking for wellies for my husband and came across a pair from there company with a fantastic price . But I do not have trust in there delivery company parcel force. And they do not use any other delivery company nso for this reason I will be extremely cautious shopping with them again . Sad as there prices are fantastic and when my husband wellies did arrive they were every thing he was looking for .
11 novembre 2025
Avis spontané
Réponse de Freeman Hardy and Willis
Dear Ian,
Thank you for sharing your feedback. We sincerely apologise for the inconvenience you have experienced.
I'm glad our team were able to provide you with a refund for the delivery and that you did eventually receive your parcel. We do also offer Royal Mail delivery but will take your comments on board regarding our other delivery options.
If there’s anything else we can do to help, please don’t hesitate to contact our customer service team.
Team Freeman Hardy & Willis
Fantastic products and customer service…
Fantastic products with support services to match. Our slight product issue could not have been better resolved. In a world where customer service is at best second rate, this is a company that really does put the customer first.
26 octobre 2025
Réponse de Freeman Hardy and Willis
Dear Mark,
Thank you for taking the time to leave a fantastic review!
We are glad to hear the issue was resolved promptly and apologies again.
We appreciate your understanding and look forward to serving you again in the future!
Team Freeman Hardy & Willis
Réponse de Freeman Hardy and Willis
Dear Michaela,
Thank you for your review—we really appreciate your support!
It’s great to know you had a positive experience with us. We look forward to serving you again in the future.
Team Freeman Hardy & Willis
Brilliant price on these boots
Brilliant price on these boots. Super fast delivery. Would definitely recommend 👌
25 octobre 2025
Réponse de Freeman Hardy and Willis
Dear Customer,
Thanks so much for taking the time to leave a review! We're so glad to hear you had such a brilliant experience.
Team Freeman Hardy & Willis
Customer service is non existent!
Customer service is awful ! Do not recommend this company ! Seems to be a scam !
Haven’t received my shoes but taken my money , emailed several times with no success , ignore my requests for a refund !
5 octobre 2025
Avis spontané
Just seems a good outlet.
26 août 2025
Wrong sizes sent but I had to pay for…
Wrong sizes sent but I had to pay for the return. Won’t be shopping at FHW again.
13 octobre 2025
Avis spontané
Still waiting to hear regarding the…
Still waiting to hear regarding the sandals that are faulty!!!!!
26 septembre 2025
I'd been looking for a specific item
I'd been looking for a specific item, found them at FHW, cheaper than anywhere and arrived within 2 days! Faultless purchase experience, fabulous, thank you. I'll be back!
26 septembre 2025
Réponse de Freeman Hardy and Willis
Dear Yvonne,
Thank you so much for your kind words and wonderful review!
We’re absolutely delighted to hear that you’re happy with your shoes and overall experience with us.
We’re so glad you found us, and we look forward to welcoming you back again soon!
Team Freeman Hardy & Willis
Great price on my new Josef Seibel shoes…
Great price on my Josef Seibel shoes and very prompt delivery.
25 septembre 2025
Réponse de Freeman Hardy and Willis
Hi Sue,
Thanks so much for taking the time to leave a review!
Thanks again for your support—we look forward to welcoming you back soon!
Team Freeman Hardy & Willis
Super quick delivery
Super quick delivery. Competitive price. Straightforward transaction.
26 septembre 2025
Réponse de Freeman Hardy and Willis
Dear Paul,
We’re so glad you were happy with the delivery. Thank you for your good review!
Hope to see you again soon!
Team Freeman Hardy & Willis
Réponse de Freeman Hardy and Willis
Dear Sharon,
Thank you for taking the time to leave a fantastic review!
We look forward to serving you again in the future!
Team Freeman Hardy & Willis
Excellent service
Easy to order, kept up to date with delivery and arrived sooner than estimated timeframe. Very pleased with service.
25 septembre 2025
Réponse de Freeman Hardy and Willis
Hi Caroline,
Thank you for your 5-star review!
We’re delighted to hear how happy you are with your order. Your feedback means a lot to us.
Team Freeman Hardy & Willis
Easy ordering and quick delivery
The boots were a good price from FHW and the ordering was easy. I was surprised how quick the delivery was! The boots are superb.
24 septembre 2025
I made an order for Dune Shoes which…
I made an order for Dune Shoes which were reduced from £120 to £67 at 11.55. I paid for speedy delivery - THEY WERE DELIVERED BEFORE MIDDAY - less than 12 hours later!!!
1 octobre 2025
Avis spontané
Good price on the shoes my wife chose…
Good price on the shoes my wife chose and quick delivery too.
24 septembre 2025
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