I purchased some hush puppies boots through Freeman Willis and Hardy in October. Unfortunately one of the boot soles has collapsed - letting in water. Freeman Willis and Hardy we were quick to reply t... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Great customer service with prompt email responses. Great product selection, fast order processing and delivery with Royal Mail. Happy customer!
Very fast delivery however needed to change size as were too small, even though normal size however they don’t do exchanges. So you have to return, then re order again so too much hassle so will order... Voir plus
L'entreprise a répondu
Believe they are scammers making money off of the interest of everyone's orders that are sent out in the wrong size purposely it seems. Do not offer free returns so with wasted delivery and then payin... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Freeman Hardy & Willis is a British footwear company. Formed in 1875 being named after three of the original directors of the company, the Russian shoe maker William Freeman, Arthur Hardy and Frederick Willis. By the early 1990's stores totalled 540 branches in the United Kingdom. However, Freeman Hardy & Willis now operates exclusively online, stocking a huge range of brands such as Skechers, Hunter and Clarks. At Freeman Hardy & Willis there is something for all of the family with a variety of Women's, Men's & Kids'. Be spoilt for choice with the selection of products ranging from Trainers, Boots & Sandals to Bags, Sunglasses & Clothing. Shop now at fhwbrands.com and receive 15% off your first order when you sign up to emails as well as free saver delivery on orders over £50.
Coordonnées de contact
Units F-G, GL2 4PH, Gloucestershire, Royaume-Uni
- 01452 886210
- info@fhwbrands.com
- fhwbrands.com
4,0
Bien
182 avis
A répondu à 38 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Customer service is fantastic
9 juillet 2025
Avis spontané
Réponse de Freeman Hardy and Willis
Dear Linda,
Thank you for taking the time to leave us a review! We’re so pleased you had a great experience shopping with us.
Team Freeman Hardy & Willis
Very good all round.
25 juin 2025
Réponse de Freeman Hardy and Willis
Hi Nicholas,
Thank you for your review—we really appreciate your support!
Team Freeman Hardy & Willis
Réponse de Freeman Hardy and Willis
Dear Anne,
Thank you for this 5-star review! We’re so glad you were happy with the delivery and the deal!
Hope to see you again soon!
Team Freeman Hardy & Willis
Réponse de Freeman Hardy and Willis
Dear Lyn,
Thank you for your review!
We’re so glad you were happy with the delivery.
Team Freeman Hardy & Willis
Réponse de Freeman Hardy and Willis
Dear Sharon,
Thanks for the 5-star review! Your support means a lot, and we look forward to welcoming you back again soon.
Team Freeman Hardy & Willis
Réponse de Freeman Hardy and Willis
Dear Chris,
Thank you for taking the time to leave us a review! We’re so pleased you had a great experience shopping with us.
Team Freeman Hardy & Willis
Réponse de Freeman Hardy and Willis
Dear Helen,
Thank you for this 5-star review! We’re so glad you were happy with the deal!
Team Freeman Hardy & Willis
Réponse de Freeman Hardy and Willis
Hi Fran,
Thank you for your review—we really appreciate your support!
Team Freeman Hardy & Willis
Full satisfaction. A great price for this quality shoes, I love Seibel shoes. Speedy delivery, no postage charge, and the sandals fit well and ate just what I wanted
Please see the title, I put all the information in the wrong place.
24 juin 2025
Réponse de Freeman Hardy and Willis
Hi Eve,
We're so glad to hear you had such a brilliant experience. Thanks so much for taking the time to leave a review!
Team Freeman Hardy & Willis
Réponse de Freeman Hardy and Willis
Dear Susan,
We’re so glad you were happy with the delivery. Thank you for your good review!
Hope to see you again soon!
Team Freeman Hardy & Willis
Terrible customer service…
Terrible customer service…
I bought some crocs (size uk 7) and all the labels say ‘uk 7’ but on the actual shoe it says uk 8 so I sent them an email and they said they were busy… I tried the next day and they said it is a size 7 and it’s ALL MY FAULT so I requested to talk to the manager and they came back saying they were busy so really bad customer service…
5 juin 2025
Avis spontané
Réponse de Freeman Hardy and Willis
Dear Andrew,
Thank you for your feedback, and we're sorry to hear that the Crocs weren't as expected.
However, we have no record of you purchasing anything from Freeman Hardy & Willis. If this is not the case please reach out to our customer service team and we will look into it.
Team Freeman Hardy & Willis
The purchase I made was at a great…
The purchase I made was at a great price, with a quick delivery, I was kept informed as to when my order would be delivered etc, I would have no hesitation in recommending this company for any future purchases
27 mai 2025
Réponse de Freeman Hardy and Willis
Dear Stephen,
Thank you for this 5-star review! We’re so glad you were happy with the delivery and the deal!
Hope to see you again soon!
Team Freeman Hardy & Willis
Hassle free.
Easy to order.
Arrived quickly.
Well packed.
Good to see a well known, reliable shoe shop name still in business.
26 mai 2025
Réponse de Freeman Hardy and Willis
Dear Jean,
Thank you for your lovely review! We’re thrilled to hear that you had a positive experience with us.
Thanks again for your support—we look forward to welcoming you back soon!
Team Freeman Hardy & Willis
Réponse de Freeman Hardy and Willis
Hi Mark,
Thanks so much for taking the time to leave a review! We're so glad to hear you had such a brilliant experience.
Team Freeman Hardy & Willis
Easy 5 stars !
Takes a lot for me to give 5 stars as I dont do it lightly. First time on site so got a voucher for free delivery, happy days, ordered sandals at 5pm yesterday and they arrived before noon next today!! Cant believe it. Nothing gets here that quick in Northern Ireland. Very happy with purchase and would definitely use this site again.
20 mai 2025
Avis spontané
Réponse de Freeman Hardy and Willis
Dear Tyche,
Wow—thank you so much for taking the time to leave this amazing 5-star review! It really means a lot to us.
Enjoy your new purchase, and we look forward to welcoming you back again soon!
Team Freeman Hardy & Willis
Excellent
Ordered Clarks loafers. Delivered in 48 hours. The shoes are amazing and the packaging brilliant. Absolutely amazed by the quality of the service. Glad to have found this company.
15 mai 2025
Avis spontané
Réponse de Freeman Hardy and Willis
Dear Eyal,
Thank you so much for your kind words and wonderful review!
We’re absolutely delighted to hear that you’re happy with your Clarks loafers and the overall experience with us.
We’re so glad you found us, and we look forward to welcoming you back again soon!
Team Freeman Hardy & Willis
Beware postage charges both ways.
Will never use again due to costing me £7.45 in postage for shoes that were so narrow I couldn't get my foot in. I noticed after that Next sell the same shoe and warn that they are narrow. No such advice on their site so wasted postage money and also had to pay to return them. Never again.
3 mai 2025
Avis spontané
Réponse de Freeman Hardy and Willis
Dear Linda,
Thank you for taking the time to leave your feedback, and we're really sorry to hear about your experience.
We understand how frustrating it can be to order something that doesn’t fit as expected. While we do aim to provide as much detail as possible on our product pages, we appreciate you pointing out the difference in sizing advice compared to Next. We’d welcome the opportunity to look into this further—please feel free to reach out to us directly so we can investigate.
Regarding the return costs, we do clearly state in our returns policy that we do not currently offer free returns.
We’re genuinely sorry this purchase didn’t work out for you, but we do appreciate your feedback as it helps us improve.
Team Freeman Hardy & Willis
Réponse de Freeman Hardy and Willis
Hi there,
Thank you for your review—we really appreciate your support!
It’s great to know you had a positive experience with us. We look forward to serving you again in the future.
Team Freeman Hardy & Willis
I ordered black got blue suede Boots…
I ordered black got blue suede Boots one has suede scuffed, shoes and box smelt of mould, they have been sent back.
26 avril 2025
Réponse de Freeman Hardy and Willis
Dear Josephine,
Thank you for your feedback, and we're very sorry to hear about the issues with your recent order.
This is certainly not the experience we want our customers to have, and we’ll be investigating this further to ensure it doesn’t happen again. In the meantime, I can confirm that your refund has been processed.
We sincerely apologise for the inconvenience caused.
Team Freeman Hardy & Willis
Boots were sold at a very competitive price.
Boots were sold at a very competitive price and delivery was prompt and even ahead of expected delivery date.
27 avril 2025
Réponse de Freeman Hardy and Willis
Dear Brian,
Thank you for taking the time to leave us a review!
We’re so pleased you had a great experience shopping with us. Your support means a lot, and we look forward to welcoming you back again soon.
Team Freeman Hardy & Willis
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