I purchased some hush puppies boots through Freeman Willis and Hardy in October. Unfortunately one of the boot soles has collapsed - letting in water. Freeman Willis and Hardy we were quick to reply t... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Great customer service with prompt email responses. Great product selection, fast order processing and delivery with Royal Mail. Happy customer!
Very fast delivery however needed to change size as were too small, even though normal size however they don’t do exchanges. So you have to return, then re order again so too much hassle so will order... Voir plus
L'entreprise a répondu
Believe they are scammers making money off of the interest of everyone's orders that are sent out in the wrong size purposely it seems. Do not offer free returns so with wasted delivery and then payin... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Freeman Hardy & Willis is a British footwear company. Formed in 1875 being named after three of the original directors of the company, the Russian shoe maker William Freeman, Arthur Hardy and Frederick Willis. By the early 1990's stores totalled 540 branches in the United Kingdom. However, Freeman Hardy & Willis now operates exclusively online, stocking a huge range of brands such as Skechers, Hunter and Clarks. At Freeman Hardy & Willis there is something for all of the family with a variety of Women's, Men's & Kids'. Be spoilt for choice with the selection of products ranging from Trainers, Boots & Sandals to Bags, Sunglasses & Clothing. Shop now at fhwbrands.com and receive 15% off your first order when you sign up to emails as well as free saver delivery on orders over £50.
Coordonnées de contact
Units F-G, GL2 4PH, Gloucestershire, Royaume-Uni
- 01452 886210
- info@fhwbrands.com
- fhwbrands.com
4,0
Bien
182 avis
A répondu à 38 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Satisfied customer
Placed a order, no problems.
Product arrived a few days later.
Perfect.
26 avril 2025
Réponse de Freeman Hardy and Willis
Dear Tracy,
Thank you for your review!
We’re so pleased everything went smoothly for you. Your support means a lot, and we hope to see you again soon.
Team Freeman Hardy & Willis
Excellent
Excellent quality shoes at a great price. First class customer service regarding speedy confirmation of order, regular updates and efficient, speedy delivery. I will definitely use FHW in future. Many thanks.
10 avril 2025
Avis spontané
Réponse de Freeman Hardy and Willis
Dear Jane,
Thank you so much for your lovely review! We’re thrilled to hear that you had such a positive experience with us.
Thanks again for your support—we look forward to welcoming you back soon!
Team Freeman Hardy & Willis
Unfortunately the wrong boots were in…
Unfortunately the wrong boots were in the box. Emailed FHW straight away. They apologised for the inconvenience and supplied a returns label. Only thing is there is no exchange facility. That appears to be the norm now with most companies.
1 avril 2025
Avis spontané
Réponse de Freeman Hardy and Willis
Dear Lisa,
Thank you for taking the time to leave this 5-star review! We're truly sorry again for the mix-up with your order, and we're so glad we were able to resolve it quickly. It's wonderful to hear such kind feedback about how our customer service team handled the situation.
We really appreciate your patience and understanding, and we look forward to serving you even better next time!
Team Freeman Hardy & Willis
Réponse de Freeman Hardy and Willis
Dear Laurence,
Thank you for this 5-star review! We’re so glad you were happy with the delivery and the deal!
Hope to see you again soon!
Team Freeman Hardy & Willis
Réponse de Freeman Hardy and Willis
Dear Marilyn,
Thanks so much for the lovely review! We're delighted to hear the trainers were a perfect fit and arrived quickly.
We really appreciate your support!
Team Freeman Hardy & Willis
Tried to change order…
Ordered wrong size by mistake emailed straight away to change wasn’t able to change even though wasn’t dispatched till next day
26 mars 2025
Réponse de Freeman Hardy and Willis
Dear Tracy,
Thank you for your feedback, and we're sorry to hear about the issue with your order.
Your order was placed outside of our customer service hours and had already entered the fulfilment process by the time we saw your email. We always aim to process and dispatch orders as quickly as possible, which sometimes means changes or cancellations aren't possible once an order is in progress.
Thanks for your understanding.
Team Freeman Hardy & Willis
I ordered a size 4
I ordered a size 4, but it turned out to be a 37 not a 36. I then had to return the item.
25 mars 2025
Réponse de Freeman Hardy and Willis
Dear Morag,
Thanks for reaching out—we are so sorry to hear that you have been sent the incorrect size.
Please get in touch with our customer service team, and they’ll provide a free returns label to get this sorted for you. Mistakes like this are rare, but we’ll make it right.
If you need anything else in the meantime, just let us know!
Team Freeman Hardy & Willis
Got what I was looking for
Got what I was looking for, easy to order, delivery within two days
will definitely use them again
25 mars 2025
Réponse de Freeman Hardy and Willis
Dear Penny,
Thank you so much for this 5-star review!
We can't wait to serve you again.
Team Freeman Hardy & Willis
I omitted to send my return details…
I omitted to send my return details with the shoes I returned (too big). Communication with FHW was easy and quick. The problem that I had caused got sorted remarkably quickly.
25 mars 2025
Avis spontané
Réponse de Freeman Hardy and Willis
Dear Helen,
Thanks so much for the kind words! So glad to hear everything was sorted quickly for you.
We hope to serve you again in the future!
Team Freeman Hardy & Willis
Réponse de Freeman Hardy and Willis
Hi there,
Thanks so much for taking the time to leave a review! We're so glad to hear you had such a brilliant experience.
Team Freeman Hardy & Willis
Ordered online and shoes arrived in…
Ordered online and shoes arrived in less than 24 hours .V pleased
26 février 2025
Réponse de Freeman Hardy and Willis
Dear Julie,
Thank you so much for your review! We're thrilled to hear you're happy with your order.
Enjoy your new shoes!
Team Freeman Hardy & Willis
Incredible service
Incredible service - and prompt and friendly too.
There was a fault with my boots and it was dealt with straight away.
I intend to buy from the exemplary Freeman Hardy and Willis again.
5 mars 2025
Avis spontané
Réponse de Freeman Hardy and Willis
Dear Jacki,
Thank you so much for your kind words! We're really glad to hear the issue was resolved quickly and that you had a positive experience with our service.
We truly appreciate your support and look forward to welcoming you back to Freeman Hardy and Willis soon!
Team Freeman Hardy & Willis
Great customer service when a refund…
Great customer service when a refund was required for faulty product
Thanks again
5 mars 2025
Avis spontané
Réponse de Freeman Hardy and Willis
Dear Jodie,
Thank you for your 5-star review! We're so glad we could help resolve things quickly for you.
We hope to serve you again in the future!
Team Freeman Hardy & Willis
Réponse de Freeman Hardy and Willis
Dear Robin,
Thanks so much for your positive feedback! We're so happy to hear you're loving your new purchase.
We can't wait to serve you again in the future!
Team Freeman Hardy & Willis
Fast efficient delivery.
25 février 2025
Réponse de Freeman Hardy and Willis
Dear Eileen,
Thanks for taking the time to leave this 5-star review! We're happy to hear you are happy with your recent order.
Team Freeman Hardy & Willis
Happy shopper
Order was well priced, got regular updates on tracking and came within 3 days. Never ordered from this company before, highly recommend and would deffineatly buy from them again
23 février 2025
Réponse de Freeman Hardy and Willis
Hi there,
Thank you so much for the fantastic feedback! We're thrilled that your first experience with us was such a positive one.
We hope you're loving your new shoes and can't wait to welcome you back again soon!
Team Freeman Hardy & Willis
Réponse de Freeman Hardy and Willis
Dear Heather,
Thank you so much for your review! We hope you're loving your new boots.
Team Freeman Hardy & Willis
WATCH FOR HIGH RETURN COSTS
WATCH FOR HIGH RETURN COSTS - no free returns
Wellies £80 didn't fit even though I had had same size and style before - these were tight !
to send back cost near to £10 to include insurance
where other companies have free returns
Wont get caught again!!
27 janvier 2025
Réponse de Freeman Hardy and Willis
Dear Thelma,
Thank you for your feedback, and we're sorry to hear that the wellies didn’t fit as expected.
As stated on our website, we do not offer free returns, and we always recommend checking our size guide before purchasing, as fit can sometimes vary slightly. However, if you believe there was a fault with the sizing, we always encourage reaching out to our customer service team before returning. If we determine there is a fault, we can provide a free returns label.
We understand that return costs can be frustrating, and we truly appreciate your feedback.
If there’s anything else we can do to help, please don’t hesitate to contact our customer service team.
Team Freeman Hardy & Willis
Excellent price & speedy delivery!
27 janvier 2025
Réponse de Freeman Hardy and Willis
Dear Louise,
Thank you for your 5-star review! We truly appreciate your support and are delighted to hear you had a great experience.
We look forward to serving you again in the future!
Team Freeman Hardy & Willis
All round excellent product and service
Brand sandals at an amazing price, ordered on a sunday delivered on Monday. 1st class service - hassle free all round 5* experience. Will shop here again.
26 janvier 2025
Réponse de Freeman Hardy and Willis
Dear Margaret,
Thank you for your fantastic review! We're thrilled to hear you got a great deal on your sandals and that your order arrived so quickly.
We truly appreciate your support and look forward to serving you again soon!
Team Freeman Hardy & Willis
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