I purchased some hush puppies boots through Freeman Willis and Hardy in October. Unfortunately one of the boot soles has collapsed - letting in water. Freeman Willis and Hardy we were quick to reply t... Voir plus
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Lisez les avis des autres
Great customer service with prompt email responses. Great product selection, fast order processing and delivery with Royal Mail. Happy customer!
Very fast delivery however needed to change size as were too small, even though normal size however they don’t do exchanges. So you have to return, then re order again so too much hassle so will order... Voir plus
L'entreprise a répondu
Believe they are scammers making money off of the interest of everyone's orders that are sent out in the wrong size purposely it seems. Do not offer free returns so with wasted delivery and then payin... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Freeman Hardy & Willis is a British footwear company. Formed in 1875 being named after three of the original directors of the company, the Russian shoe maker William Freeman, Arthur Hardy and Frederick Willis. By the early 1990's stores totalled 540 branches in the United Kingdom. However, Freeman Hardy & Willis now operates exclusively online, stocking a huge range of brands such as Skechers, Hunter and Clarks. At Freeman Hardy & Willis there is something for all of the family with a variety of Women's, Men's & Kids'. Be spoilt for choice with the selection of products ranging from Trainers, Boots & Sandals to Bags, Sunglasses & Clothing. Shop now at fhwbrands.com and receive 15% off your first order when you sign up to emails as well as free saver delivery on orders over £50.
Coordonnées de contact
Units F-G, GL2 4PH, Gloucestershire, Royaume-Uni
- 01452 886210
- info@fhwbrands.com
- fhwbrands.com
4,0
Bien
182 avis
A répondu à 38 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Excellent Customer Service!
I ordered some trainers but sadly they didn’t fit. I returned them and received excellent customer service from Lydia who responded to me regularly updating me on my return and refund.
She was so personable and I have to say 10/10 for the service I received.
I would definitely order from them again.
Thank you Mary
17 janvier 2025
Avis spontané
Réponse de Freeman Hardy and Willis
Dear Mary,
Thank you for your wonderful 5-star review!
We're sorry the trainers didn’t fit, but we're delighted to hear that Lydia provided excellent customer service and kept you updated throughout the process. We'll be sure to pass on your kind words to her!
We truly appreciate your support and look forward to welcoming you back for another order in the future.
Team Freeman Hardy & Willis
Fantastic customer service
Had an issue with a some school shoes I bought a few months ago from the FHW website. I emailed FHW, explaining the issue and also attached some photos. They responded very promptly and acknowledged it was a manufacturing fault and immediately issued a refund and apologized for any inconvenience caused. It makes a change to deal with such an honest company with excellent customer service levels!
20 janvier 2025
Avis spontané
Réponse de Freeman Hardy and Willis
Dear Jon,
Thank you for your kind words and 5-star review!
We're sorry you experienced an issue with your school shoes, but we're glad our team could resolve it quickly for you.
We truly appreciate your support and are always here to help if you ever need us again.
Team Freeman Hardy & Willis
Fast delivery.
Ordered some Muck Ice Wellington Boots and arrived 2 days after ordering. Excellent service and the boots are brilliant in the ice cold snow. 5* service.
11 janvier 2025
Avis spontané
Réponse de Freeman Hardy and Willis
Dear Tony,
Thank you for your fantastic review!
We're delighted to hear that your order arriving quickly and are keeping you warm in the snow.
We truly appreciate your support and look forward to serving you again in the future. Enjoy your boots!
Team Freeman Hardy & Willis
Easy to use website,product arrived on…
Easy to use website,product arrived on time ,good quality socks .
Many thanks
27 décembre 2024
Réponse de Freeman Hardy and Willis
Dear Richard,
Thank you for your great review! We're so pleased to hear you found our website easy to use and that your socks arrived on time.
Enjoy your purchase, and we hope to see you again soon!
Team Freeman Hardy & Willis
Website clear and easy to navigate
Website clear and easy to navigate. The boots were delivered very promptly as indicated. Note in regard to sizing, I had to go up to a size 7 for the Hunter Chelsea boot, my longer regular length Hunter wellies are a 6.
27 décembre 2024
Réponse de Freeman Hardy and Willis
Hi there,
Thank you for your review! We're glad to hear you found our website easy to navigate and that your boots arrived promptly.
We appreciate you sharing your sizing experience with the Hunter Chelsea boots—it’s helpful for other shoppers!
Enjoy your new boots, and we hope to see you again soon.
Team Freeman Hardy & Willis
Excellent service
Excellent service. Easy to order and the shoes arrived very quickly. Unfortunately they didn’t fit so I had to arrange their return which was simple and efficient. Will definitely use again.
30 décembre 2024
Avis spontané
Réponse de Freeman Hardy and Willis
Dear David,
Thank you for your kind review!
We're delighted to hear that you found ordering easy and that your shoes arrived quickly. While we're sorry they didn’t fit, we're glad the return process was smooth for you.
We truly appreciate your support and look forward to serving you again in the future!
Team Freeman Hardy & Willis
Waiting
Ordered a pair of trainers money taken immediately informed next day that they where out of stock and would be refunded.
Still waiting 2 weeks later for my refund first and last time I will use this company
4 décembre 2024
Avis spontané
Réponse de Freeman Hardy and Willis
Dear Ste,
Thank you for your feedback, and we’re sorry to hear about your experience.
I can confirm that your refund was processed on December 4th. An email notification confirming this was sent to you on this same day, so we recommend checking your spam or junk folder in case it was filtered there.
We strive to maintain accurate stock levels, but occasionally errors can occur. While these instances are rare, we understand how frustrating it can be when they happen, and we sincerely apologise for the inconvenience caused.
Thank you for your understanding.
Team Freeman Hardy & Willis
Réponse de Freeman Hardy and Willis
Dear Godfrey,
Thank you for taking the time to leave us this 5-star review! We're so glad to hear your positive feedback.
We can't wait to serve you again!
Team Freeman Hardy & Willis
Customer service team were swift and helpful
Ordered shoes for my dad in the black friday sale, the shoes didn't fit (not FHW fault just one of those things) so i wanted the same shoes but a bigger size. The shoes are now not in the sale but FHW honored the sale price and gave me a code to use. Returns aren't free but to send a pair of shoes back was only a couple of pound, and if i had to return them to a store i would have had to pay for petrol and carparking so no different.
9 décembre 2024
Avis spontané
Réponse de Freeman Hardy and Willis
Hi there,
Thanks so much for your lovely review! We’re so happy we could sort everything out for you and truly appreciate having you as a loyal customer.
It’s great to hear the return process wasn’t too much of a hassle for you, and we really value your understanding about the returns policy—it means a lot to us.
We can’t wait to serve you again in the future!
Team Freeman Hardy & Willis
very uncomfortable boots
I ordered a pair of boots that fitted correctly but within ten minutes of wearing them in the house, they rubbed my heel and made it bleed and left a blister. I asked them to send me a returns label to send them back so that I do not have to pay the postage as the boots are not fit for purpose and cannot be worn. They refused to do this. I am very disappointed with this company. I sent them pictures of my heel with the blister but they still refused, saying that it was a size issue. The boots fitted perfectly but the inside of the boots was hard.
19 novembre 2024
Avis spontané
Réponse de Freeman Hardy and Willis
Dear Jill,
Thank you for your feedback. We’re sorry to hear about your experience with the boots and the discomfort you encountered.
While we do not cover return postage costs, you are welcome to return the item to us for a refund given that the boots are in a resaleable condition, as per our returns policy.
Team Freeman Hardy & Willis
No free returns everything else was great
Package arrived super quick but no free returns.
25 novembre 2024
Réponse de Freeman Hardy and Willis
Dear Sarah,
Thank you for your review! We’re delighted to hear your package arrived quickly—that’s exactly what we aim for.
We’re sorry that we don’t currently offer free returns, and we truly appreciate your feedback. To make things easier during this festive period, we are offering extended returns until the 14th of January, and we hope this helps!
Thanks again for your order!
Team Freeman Hardy & Willis
Réponse de Freeman Hardy and Willis
Hi there,
Thank you for the great feedback! We’re so glad you found the ordering process easy and that your delivery was quick.
We hope to serve you again soon!
Team Freeman Hardy & Willis
Ordered boots standard size
Ordered boots standard size. They sent wide size. And will not take it back as I have to pay the postage. So I got wrong boots for small mistake. Started wearing them and they are not right at all.
24 novembre 2024
Réponse de Freeman Hardy and Willis
Dear Jay,
Thank you for sharing your feedback, and I’m sorry to hear about your experience with your recent order.
Upon reviewing the details, it seems your order was placed for wide-fit boots, and while you reached out to request a change to standard size, the order had already been dispatched. I apologise for the inconvenience this has caused.
Whilst we don't offer an exchange system, we advise that you return the item to us and place an additional order for the standard fit.
Team Freeman Hardy & Willis
Réponse de Freeman Hardy and Willis
Hi there,
Thank you for this 5-star review! We’re so happy to hear that you a great experience shopping with us.
We can’t wait to have you shop with us again soon!
Team Freeman Hardy & Willis
Prompt service
I returned some sandals and have received a prompt refund and a replacement order has also been received.
25 octobre 2024
Réponse de Freeman Hardy and Willis
Hi there,
Thanks for sharing your experience! We’re happy to hear that your return and replacement went smoothly.
Thanks for choosing us, and enjoy your purchase!
Team Freeman Hardy & Willis
Great price and good offers
Great price and good offers. Delivery was quicker than stated!
25 octobre 2024
Réponse de Freeman Hardy and Willis
Dear Lucille,
Thanks for taking the time to leave us this 5-star review! We're so glad to hear you had a great experience.
Enjoy your purchase, and we hope to see you again soon!
Team Freeman Hardy & Willis
Very satisfied with my purchase
Quick delivery easy to use site boots lovely and great quality at the sale price would recommend
27 octobre 2024
Réponse de Freeman Hardy and Willis
Dear Barbara,
Thank you for the fantastic review! We're so happy to hear you’re pleased with your new boots and had a smooth shopping experience.
Enjoy wearing them, and we appreciate the recommendation!
Team Freeman Hardy & Willis
A friend of mine bought the same shoes
A friend of mine bought the same shoes, as I liked them they told me that they had bought them from FWW which prompted me to order them. I am glad that I did as they are good quality and at a reasonable price, they were delivered quickly too. Well done FHW.
26 octobre 2024
Réponse de Freeman Hardy and Willis
Hi John,
Thanks so much for giving us a try – we're thrilled to hear you’re happy with the shoes! It’s brilliant that a friend’s recommendation led you to us, and we're glad we could meet your expectations on quality, price, and delivery speed.
Enjoy your new shoes, and we hope to see you again soon!
Team Freeman Hardy & Willis
The crocs I brought the sizes are…
The crocs I brought the sizes are completely out can't understand what's going on crocs use to be so easy to order
25 octobre 2024
Réponse de Freeman Hardy and Willis
Dear Pauline,
Thank you for your feedback!
We’re sorry to hear about the sizing issue with your recent order. We recommend checking our size charts, as sizing can sometimes vary across different styles and brands.
While we don’t offer exchanges, you’re welcome to return the item to us and reorder in a different size—we’d be happy to honour the original sale price for you. Please reach out to our customer service team if you'd like to proceed with this or if you have any other questions.
We truly value you as a customer and want you to enjoy your Crocs in the perfect fit!
Team Freeman Hardy & Willis
Réponse de Freeman Hardy and Willis
Dear Kathryn,
Thank you for this 5-star review!
We're so glad to hear you're happy with your order - enjoy your new shoes and we look forward to serving you again in the future!
Team Freeman Hardy & Willis
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