I purchased some hush puppies boots through Freeman Willis and Hardy in October. Unfortunately one of the boot soles has collapsed - letting in water. Freeman Willis and Hardy we were quick to reply t... Voir plus
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Lisez les avis des autres
Great customer service with prompt email responses. Great product selection, fast order processing and delivery with Royal Mail. Happy customer!
Very fast delivery however needed to change size as were too small, even though normal size however they don’t do exchanges. So you have to return, then re order again so too much hassle so will order... Voir plus
L'entreprise a répondu
Believe they are scammers making money off of the interest of everyone's orders that are sent out in the wrong size purposely it seems. Do not offer free returns so with wasted delivery and then payin... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Freeman Hardy & Willis is a British footwear company. Formed in 1875 being named after three of the original directors of the company, the Russian shoe maker William Freeman, Arthur Hardy and Frederick Willis. By the early 1990's stores totalled 540 branches in the United Kingdom. However, Freeman Hardy & Willis now operates exclusively online, stocking a huge range of brands such as Skechers, Hunter and Clarks. At Freeman Hardy & Willis there is something for all of the family with a variety of Women's, Men's & Kids'. Be spoilt for choice with the selection of products ranging from Trainers, Boots & Sandals to Bags, Sunglasses & Clothing. Shop now at fhwbrands.com and receive 15% off your first order when you sign up to emails as well as free saver delivery on orders over £50.
Coordonnées de contact
Units F-G, GL2 4PH, Gloucestershire, Royaume-Uni
- 01452 886210
- info@fhwbrands.com
- fhwbrands.com
4,0
Bien
182 avis
A répondu à 38 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great Customer Services
Zoe in customer services was very accommodating when I asked whether they would supply a second pair of Muck boots at the same price that the first were bought for a few months earlier in their sale... Couldn't have been more helpful :)
25 octobre 2024
Avis spontané
Réponse de Freeman Hardy and Willis
Dear Stephanie,
Thank you for this 5-star review! We’re thrilled to hear about your positive experience.
We appreciate your loyalty and thank you again for choosing us - enjoy your new boots!
Team Freeman Hardy & Willis
Helpful staff at Muck Boot Company
Wanted to buy a pair of Muck Boots from the Muck Boot Company but didn't know what size as I have very fat calves. The very helpful staff sent me a list of suppliers in the area and suggested I go and physically try them on. So glad I did because I had to size up 3 times my normal size. Their advice saved me alot of potential hassle with replacements.
10 octobre 2024
Avis spontané
Réponse de Freeman Hardy and Willis
Dear Carol,
Thank you for sharing what a positive experience you've had! It's great to hear that our team was able to assist you in finding the right size for your Muck Boots.
Enjoy your new boots!
Team Freeman Hardy & Willis
Ordered a pair of shoes with express…
Ordered a pair of shoes with express delivery. FHW choose to use Parcelforce. Allegedly tried to deliver yesterday but no card left. Redirected delivery to neighbour for today. Allegedly tried to deliver to them today but no card left. No idea where the shoes actually are and it transpires if I want to redirect to my work address or a post office, it's going to cost me an additional £12 to work or £13 to a post office....and they don't deliver on Saturday. FHW really need to revisit their choice of courier - had I known it was Parcelforce, I'd never have opted for express delivery. No response from FHW or Parcelforce to my enquiries. Absolutely no concept of customer service, simply happy to have got my £70. Avoid like the plague.
8 octobre 2024
Avis spontané
Réponse de Freeman Hardy and Willis
Dear Mark,
Thank you for sharing your experience.
I can see our customer service team has issued a full refund, including the delivery charge. We apologise for the inconvenience you experienced with Parcelforce, and we appreciate your feedback.
Thank you again for your patience.
Team Freeman Hardy & Willis
Good service
I ordered some boots but they were too small so I sent them back and ordered a larger size. Delivery was fast.
I had to email regarding my return as I realised I'd not put correct returns label on so it would delay processing, I emailed regarding this and it all get dealt with efficiently and the refund processed.
6 octobre 2024
Avis spontané
Réponse de Freeman Hardy and Willis
Dear Diane,
We appreciate you sharing your experience and for the fantastic 5-star review! It’s great to hear that our customer service team was helpful.
Enjoy your new boots, and thank you for choosing us!
Team Freeman Hardy & Willis
Really happy
Wonderful quick service. Great selection. Good brands.
It would be good to have half sizes as well.
I exchanged for a size smaller and was refunded promptly.
25 septembre 2024
Réponse de Freeman Hardy and Willis
Hi there,
Thank you for your kind words! We’re thrilled to hear you had a positive experience.
While we do stock half sizes across certain brands, we always appreciate suggestions for improvement.
We hope to see you back soon!
Team Freeman Hardy & Willis
Great communication and delivery was…
Great communication and delivery was when it was described great service
25 septembre 2024
Réponse de Freeman Hardy and Willis
Dear Steven,
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with us.
We look forward to serving you again in the future!
Team Freeman Hardy & Willis
Réponse de Freeman Hardy and Willis
Dear Rebecca,
Thank you so much for your lovely feedback! We're thrilled to hear that ordering was a breeze for you and that the delivery arrived quickly.
Looking forward to serving you again!
Team Freeman Hardy & Willis
Very comfortable and stable
Very comfortable and stable. Perfect for a care home setting. Haven’t tried washing them yet, but seem suitable for that.
Would have given 5* but the pattern we received was different to the one advertised (although colours the same).
24 septembre 2024
Réponse de Freeman Hardy and Willis
Dear Heather,
Thank you for your review! We're happy to hear that the product meets your needs.
We apologise for the difference in the pattern received. If you'd like, please don't hesitate to reach out to our customer service team, and we'd be happy to investigate this further.
We appreciate your understanding and look forward to serving you again in the future!
Team Freeman Hardy & Willis
Delivered in good time
Delivered in good time, well packaged and competitive price. Very happy.
24 septembre 2024
Réponse de Freeman Hardy and Willis
Dear Jacqueline,
Thank you so much for your kind review! We're thrilled to hear that you're happy with the delivery, packaging, and price.
We look forward to serving you again!
Team Freeman Hardy & Willis
I ordered Dune shoes and a Dune bag
I ordered Dune shoes and a Dune bag. Very well priced and lovely. Great company will be ordering again.
27 septembre 2024
Avis spontané
Réponse de Freeman Hardy and Willis
Dear Hayley,
Thank you for leaving us this lovely 5-star review!
We can't wait to serve you again!
Team Freeman Hardy & Willis
Good price and quick delivery
I ordered Hi-Tec trainers from this company because the price was cheaper than other companies. They arrived promptly and in good condition. From my experience I would recommend this company.
16 septembre 2024
Avis spontané
Réponse de Freeman Hardy and Willis
Hi there,
Thank you so much for your 5-star review! We're thrilled to hear that you're happy with your purchase and had a smooth experience with us.
We appreciate your recommendation and look forward to serving you again in the future!
Team Freeman Hardy & Willis
Won’t pay for their mistake and rude
Ordered a pair of crocs which were advertised as UK 5/6. Item arrived as UK6 and is too big. I contacted them about this and they’ve asked for photos; which I’ve provided. I’ve chased and had no response. Customer service is very slow. I want to return for a refund but shouldn’t foot the postage bill when it’s not my error. Frustrating how slow it is.
*** they’ve now come back and are unwilling to pay return postage when I’ve not received the size I ordered. Misleading, rude,inflexible company. Avoid at all costs.
4 septembre 2024
Avis spontané
Réponse de Freeman Hardy and Willis
Dear Fay,
Thank you for your feedback, and I’m really sorry to hear about your experience. Just to clarify, the Crocs you received are indeed the correct size that was ordered. As mentioned in our sizing guide, unisex dual-sized Crocs can sometimes feel roomier, and the US size shown on the sole can understandably cause confusion, which is why we include this information in the product description too.
We truly appreciate your feedback and will take it into consideration to improve the experience for future customers. While we are unable to cover the return postage in this case, we are here to assist with any further questions or concerns you may have.
Team Freeman Hardy & Willis
Muck boots
Ordering was so very easy online and the delivery was free and quick.
Great price too
25 août 2024
Réponse de Freeman Hardy and Willis
Dear Christine,
Thank you for your 5-star review! We're glad to hear that you found the ordering process easy and the delivery fast. It's great to know you were happy with the price as well.
We appreciate your support and hope to serve you again soon!
Team Freeman Hardy & Willis
Fast delivery great setvice
26 août 2024
Réponse de Freeman Hardy and Willis
Dear Darren,
Thank you! We appreciate your feedback and look forward to serving you again!
Team Freeman Hardy & Willis
Brilliant Price
Brilliant Price, quick delivery. Delighted with my new Muckboots. Thank you
26 août 2024
Réponse de Freeman Hardy and Willis
Dear Cora,
We’re delighted to hear that you love your new Muck Boots! It’s always great when our customers find both the price and delivery to their satisfaction.
Thanks for shopping with us, and enjoy your boots!
Team Freeman Hardy & Willis
These shoes are perfect for work
These shoes are perfect for work. I've had a few pairs before,they are very comfortable.
They arrived very quickly and even better,I normally buy them on Clarks website,but they were much cheaper here.
26 août 2024
Réponse de Freeman Hardy and Willis
Dear Brog,
Thank you so much for your wonderful review! We’re delighted to hear that these shoes continue to meet your expectations, and we’re thrilled you chose to purchase them with us this time around.
Thanks again for choosing us—we appreciate your support!
Team Freeman Hardy & Willis
Good service
Delivery was speedy, price was good and overall an easy experience. Shoes adored by Daughter too. What more could you want?!
26 août 2024
Réponse de Freeman Hardy and Willis
Dear Jackie,
Thanks so much for the 5-star review! We’re thrilled to hear your daughter is loving the shoes.
We look forward to serving you again soon!
Team Freeman Hardy & Willis
great boots and turned up quickly
25 août 2024
Réponse de Freeman Hardy and Willis
Dear Farmer,
Thanks for the great feedback! So glad to hear you’re pleased with the boots and the fast delivery!
Team Freeman Hardy & Willis
Cotswold Wellingtons.
Excellent product. Competitive pricing, well packaged and delivery was quick.
25 août 2024
Réponse de Freeman Hardy and Willis
Dear Jason,
We’re so glad to hear everything met your expectations! Thanks for the 5-star review—enjoy your Wellington Boots!
Team Freeman Hardy & Willis
Réponse de Freeman Hardy and Willis
Dear Steven,
Thank you for the review! It’s great to know you were satisfied with our service.
Team Freeman Hardy & Willis
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