I purchased some hush puppies boots through Freeman Willis and Hardy in October. Unfortunately one of the boot soles has collapsed - letting in water. Freeman Willis and Hardy we were quick to reply t... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Great customer service with prompt email responses. Great product selection, fast order processing and delivery with Royal Mail. Happy customer!
Very fast delivery however needed to change size as were too small, even though normal size however they don’t do exchanges. So you have to return, then re order again so too much hassle so will order... Voir plus
L'entreprise a répondu
Believe they are scammers making money off of the interest of everyone's orders that are sent out in the wrong size purposely it seems. Do not offer free returns so with wasted delivery and then payin... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Freeman Hardy & Willis is a British footwear company. Formed in 1875 being named after three of the original directors of the company, the Russian shoe maker William Freeman, Arthur Hardy and Frederick Willis. By the early 1990's stores totalled 540 branches in the United Kingdom. However, Freeman Hardy & Willis now operates exclusively online, stocking a huge range of brands such as Skechers, Hunter and Clarks. At Freeman Hardy & Willis there is something for all of the family with a variety of Women's, Men's & Kids'. Be spoilt for choice with the selection of products ranging from Trainers, Boots & Sandals to Bags, Sunglasses & Clothing. Shop now at fhwbrands.com and receive 15% off your first order when you sign up to emails as well as free saver delivery on orders over £50.
Coordonnées de contact
Units F-G, GL2 4PH, Gloucestershire, Royaume-Uni
- 01452 886210
- info@fhwbrands.com
- fhwbrands.com
4,0
Bien
182 avis
A répondu à 38 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Skechers Trainers
The goods were the best price we could find online and arrived quickly.
22 avril 2024
Réponse de Freeman Hardy and Willis
Hi Terry,
Thanks for sharing your experience!
We're thrilled to hear that you found the best price with us and that your order arrived promptly.
We look forward to serving you again soon!
Team Freeman Hardy & Willis
Very fast delivery however needed to…
Very fast delivery however needed to change size as were too small, even though normal size however they don’t do exchanges. So you have to return, then re order again so too much hassle so will order from another supplier. Pay for first delivery then to return then on new order too of re order from them.
21 avril 2024
Réponse de Freeman Hardy and Willis
Hi Mark,
Thanks for taking the time to leave a review.
I'm glad to hear that you found the delivery fast, but I'm sorry to learn that our return policy caused you extra hassle. I understand how frustrating it can be to return and then reorder, especially with the additional shipping costs.
We've processed your refund, including the delivery fee, to ensure you're not out of pocket. For future orders, remember we offer free saver delivery on purchases over £50, which might help reduce shipping costs.
Thank you for your patience and understanding.
Team Freeman Hardy & Willis
Superb company
Superb company! They had the Skechers trainers in the right sizes that I was searching for for my two daughters at a very competitive price. I ordered them on Monday afternoon and they have arrived on Wednesday afternoon. Shipping is fairly pricey although that’s probably out of their control. Overall I am very happy - thank you FH&W!
1 mai 2024
Avis spontané
Réponse de Freeman Hardy and Willis
Hi there,
Thank you so much for your fantastic review! We're happy to hear that you found the Skechers trainers in the sizes you needed for your daughters at a competitive price. It's great to know that your order arrived quickly and that you're happy with your purchase.
We understand that shipping costs can sometimes be high, and we appreciate your understanding. For orders over £50, we do offer free saver delivery as a way to help with those costs.
Thank you for choosing us and we look forward to serving you again!
Team Freeman Hardy & Willis
Refund process very slow
I have updated this review to fairly reflect that the customer service team have taken the time to resolve my issues.
I ordered three things including an item which was subsequently found to be out of stock locally- the money for this was not refunded to me for 12 working days post contact to inform me that the item was out of stock despite being assured it would reach me in 5-7 working days. This was obviously very frustrating (as was no fault of my own). However the money has now been refunded and I was satisfied with the other two items which had arrived promptly. Overall be aware money may be slow to be refunded but if this is not an issue for you then the rest of the service was fine.
22 avril 2024
Avis spontané
Réponse de Freeman Hardy and Willis
Hi there,
Thank you for reaching out. I’m really sorry to hear about your frustrating experience with our service. It sounds like we really dropped the ball, and I completely understand why you're upset. Your feedback helps us improve, so I appreciate you bringing this to our attention. We're committed to making things right for you.
After investigating, it seems we couldn't cancel the order because it was already in the process of being dispatched when you requested the cancellation. Regarding the refund, it typically takes 5-7 days to reflect on your bank statement due to processing times. I’m sorry for any confusion and inconvenience this delay has caused you.
I believe I've located your original order details, so I've reached out to you privately to resolve this issue. Please check your inbox for our message. We value you as a customer and want to restore your trust in us.
Thank you for your patience, and once again, I’m sorry for the trouble this has caused.
Team Freeman Hardy & Willis
Good service
First time I have ordered from this company. Very good service my boots were well packed and received within a few days. Would definitely recommend this company.
27 mars 2024
Réponse de Freeman Hardy and Willis
Hi Lorraine,
Thank you for choosing us for your first order! We're thrilled to hear that you had a such positive experience.
Your recommendation means a lot to us and we look forward to serving you again in the future!
Team Freeman Hardy & Willis
Great online company!
Easy to order and quick delivery. Also, prices are very competitive.
26 mars 2024
Réponse de Freeman Hardy and Willis
Hi Meryl,
We're absolutely thrilled to hear that you had a smooth ordering experience and received your items quickly. It's always great to know we're hitting the mark on service!
Thanks for choosing us, and we hope to see you again soon!
Team Freeman Hardy & Willis
Réponse de Freeman Hardy and Willis
Hi Kassie,
Thank you for your wonderful feedback!
We're thrilled that you're happy with your trainers and our delivery service.
We can't wait to welcome you back for your next purchase!
Team Freeman Hardy & Willis
Réponse de Freeman Hardy and Willis
Hi Sandra,
We're so glad to hear that your boots arrived on time and that you're happy with them!
Thank you for choosing us and we look forward to seeing you again in the future.
Team Freeman Hardy & Willis
Easy online ordering
Easy online ordering. Efficient and prompt processing with good information. Excellent product exactly as described.
25 mars 2024
Réponse de Freeman Hardy and Willis
Hi Gill,
Thank you for taking the time to leave such a positive review! We're thrilled to hear you had a great experience with us.
Hope to see you again soon!
Team Freeman Hardy & Willis
Réponse de Freeman Hardy and Willis
Hi Angela,
Thank you for your wonderful review! We're thrilled to hear that you love your new shoes and that they fit perfectly.
We look forward to serving you again soon!
Team Freeman Hardy & Willis
Absolutely terrible service
Absolutely terrible service. Never got my trainers even tho the address was correct. Avoid them and go else where
20 mars 2024
Réponse de Freeman Hardy and Willis
Hi Paul,
Thank you for taking the time to share your feedback with us.
We sincerely apologise for the inconvenience caused by the return of your parcel. We understand how frustrating it can be to encounter such issues, especially when eagerly awaiting a delivery.
As our team mentioned, the return occurred due to an address-related issue as identified by Royal Mail.
Please know that we truly value your business and appreciate your patience and understanding in this matter.
Best regards,
Team Freeman Hardy & Willis
Needed some new slippers
Needed some new slippers. Freeman Hardy & Willis was a great choice as there is lots to choose from. Went for a pair Toms, great quality and very comfy. Quick delivery too
8 mars 2024
Avis spontané
Réponse de Freeman Hardy and Willis
Hi Sam,
Thank you so much for taking the time to leave such a positive review of our website!
We're thrilled to hear that you had a great experience with us and are loving your new Slippers.
Best regards,
Team Freeman Hardy & Willis
Great communication and service.
Great communication and quick delivery. Very happy with the Hush Puppies boots I ordered. Will definitely order from them again.
10 mars 2024
Avis spontané
Réponse de Freeman Hardy and Willis
Hi DN,
Thank you for taking the time to leave such a positive review!
We're delighted to hear about your positive experience and that you're happy with your new Boots.
Best regards,
Team Freeman Hardy & Willis
One happy customer
One happy customer! Purchased some Hush Puppies slippers, dispatched and arrived quickly (with saver delivery) slippers very comfy! Will recommend to my family & friends who I’m sure will remember the Freeman Hardy & Willis stores!
18 janvier 2024
Avis spontané
Réponse de Freeman Hardy and Willis
Hi Zoe,
Thank you for sharing your experience with us!
Your recommendation to your family and friends means the world to us and we look forward to serving you again in the future.
Best regards,
Team Freeman Hardy & Willis
wont refund delivery charge
wont refund delivery charge - total order returned at my cost - meaning they are not following distance selling regs / consumer law. opened a chargeback via credit card company
5 décembre 2023
Avis spontané
No problem purchase
Bought a pair of Muckboots for a gift. Ordering was straightforward but on reviewing my purchase later, I couldn't access the website. Alarm bells ringing. Became concerned. However, received an invoice the following day but from another company, luckily a footwear supplier. Then notification that the parcel had been received by the post office, a day after. The boots arrived today, ahead of the scheduled delivery date. Therefore, my experience of this company has been faultless.
15 novembre 2023
Avis spontané
Scammers
They offer you free delivery over £50 by invitation signup for sales but sales prices 49.99. What a nice way to trick people. Scammers.
16 avril 2023
Avis spontané
Super fast delivery and super comfy…
Super fast delivery and super comfy shoes, will use company again!
27 janvier 2023
Avis spontané
The worst company I order my wife…
The worst company I order my wife sketchers. He refused to refund the shipping. Even the wrong size was not my fault Charlot Wass, dealing with my order. She was so rude and arrogant. I would never with them again rubbish company . Do not shop from them horrible customer service.
20 décembre 2022
Avis spontané
Terrible Returns Process and Bad Customer Service
I followed their returns policy to return an item but they are refusing to refund or supply a credit not as they claim the item had been 'worn' by myself. The item had not been worn and was returned promptly with all tags and stickers in place. They claim there were marks but there are none. They have a completely awful returns process and clearly don't want to part with the money back. So be vary cautious when ordering from this company. It was my first time ordering from them and sadly will be the last.
19 octobre 2022
Avis spontané
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