I purchased some hush puppies boots through Freeman Willis and Hardy in October. Unfortunately one of the boot soles has collapsed - letting in water. Freeman Willis and Hardy we were quick to reply t... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Great customer service with prompt email responses. Great product selection, fast order processing and delivery with Royal Mail. Happy customer!
Very fast delivery however needed to change size as were too small, even though normal size however they don’t do exchanges. So you have to return, then re order again so too much hassle so will order... Voir plus
L'entreprise a répondu
Believe they are scammers making money off of the interest of everyone's orders that are sent out in the wrong size purposely it seems. Do not offer free returns so with wasted delivery and then payin... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Freeman Hardy & Willis is a British footwear company. Formed in 1875 being named after three of the original directors of the company, the Russian shoe maker William Freeman, Arthur Hardy and Frederick Willis. By the early 1990's stores totalled 540 branches in the United Kingdom. However, Freeman Hardy & Willis now operates exclusively online, stocking a huge range of brands such as Skechers, Hunter and Clarks. At Freeman Hardy & Willis there is something for all of the family with a variety of Women's, Men's & Kids'. Be spoilt for choice with the selection of products ranging from Trainers, Boots & Sandals to Bags, Sunglasses & Clothing. Shop now at fhwbrands.com and receive 15% off your first order when you sign up to emails as well as free saver delivery on orders over £50.
Coordonnées de contact
Units F-G, GL2 4PH, Gloucestershire, Royaume-Uni
- 01452 886210
- info@fhwbrands.com
- fhwbrands.com
4,0
Bien
182 avis
A répondu à 38 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Order processed and despatched quickly.
Order processed and despatched quickly.
Unable to comment in quality of the boots yet as Purchased for a Christmas present so unused or worn yet and dispatched by a third party not direct from Toms so hopefully all good once used and don’t need to go through any customer service problems.
25 août 2024
Réponse de Freeman Hardy and Willis
Dear Pat,
Thanks so much for your review! I’m happy to hear your order was handled quickly, and I hope the boots make the perfect Christmas gift.
Team Freeman Hardy & Willis
VITAL BUYER INFORMATION HIDDEN IN SMALL PRINT
Purchased what I thought were regular sized sketchers. The main heading said nothing about them being a wide fit shoe. This is their heading” Women's Ultra Flex 3.0 - Brilliant Trainer”. They arrived and were huge as they are wide fit. I asked if they would pay for the return as they weren’t as described. Received a reply to say it says they are wide fit in the description. Well the description requires the buyer to click on the description button and go to the very last words which then says wide fit. It couldn’t be more hidden. Why would a company not put something as important as they are not a regular size in the heading? Other companies clearly state what you are buying upfront. I believe I have been mis-sold to and very let down. Reading the reviews I can see that others have had to return these trainers too as the shoes are too big. It’s obvious that the description needs to be clearer. Making customers pay to return an item when they are at fault is not right.
20 août 2024
Avis spontané
Réponse de Freeman Hardy and Willis
Dear Sue,
Thank you for your feedback and for letting us know about your experience. We’re sorry for any inconvenience caused by the purchase. Although the product description did note that the shoes are wide fit, we’ve listened to your concerns and have updated the product title to make this clearer for future customers.
Team Freeman Hardy & Willis
Good quality merchandise at competitive…
Good quality merchandise at competitive price. Delivered on time.
2 août 2024
Réponse de Freeman Hardy and Willis
Dear John,
Thank you so much for your fantastic review!
We're thrilled to hear that you were satisfied with the quality of our products and the timely delivery.
We look forward to serving you again soon!
Team Freeman Hardy & Willis
Be careful before you order, there is no option to canel the order
I had made one order and I had to cancel due delivery date is after the date I planned to go for holidays. So I tried to cancel the order but, there is no option to cancel the order and they are not responsive to email. Only a auto responding message is receiving without having a contact person or number. While speaking to customer care number, I found that non one can cancel the order but need to take delivery and retur, which take a lot time. I strongly disagree to FHW regarding not having the option for cancelling the orders by online.
4 août 2024
Avis spontané
Réponse de Freeman Hardy and Willis
Dear Jinson,
Thank you for sharing your feedback. We sincerely apologise for the inconvenience you have experienced.
We understand your frustration with not being able to cancel your order online. Our current policy, which is stated on our website, indicates that orders may not be cancellable or adjustable once placed. It is also recommended to ring the customer service number as soon as possible rather than using the contact form for urgent matters.
When reviewing our policies in the future, we will take your feedback into consideration.
Team Freeman Hardy & Willis
Réponse de Freeman Hardy and Willis
Dear Ian,
Thanks for taking the time to leave us this 5-star review!
We're happy to hear you were satisfied with our service.
Team Freeman Hardy & Willis
Réponse de Freeman Hardy and Willis
Hi there,
Thank you for your 5-star review!
We’re delighted to hear how happy you are with your order. Your feedback means a lot to us.
Enjoy your new shoes, and we look forward to serving you again!
Team Freeman Hardy & Willis
Réponse de Freeman Hardy and Willis
Hi there,
Thank you for the 5-star review!
We're so pleased to hear how happy you are with the delivery and prices.
Thanks for choosing us, and we look forward to serving you again!
Team Freeman Hardy & Willis
My Rambler black shoes are…
My Rambler black shoes are Perfect.delivered on time and great looking and good fit.so well done.
22 juillet 2024
Réponse de Freeman Hardy and Willis
Dear David,
Thank you so much for your kind words!
We’re thrilled to hear that your shoes are a great fit and arrived promptly. It’s always great to know our customers are happy with their purchase.
Enjoy your new shoes, and thanks again for your feedback!
Team Freeman Hardy & Willis
Shocking!!
Shocking!!! Do not buy from this company. Sent me fake shoes, terrible service, unwilling to help in anyway. Reporting to trading standards. Avoid!!!
29 juillet 2024
Avis spontané
Excellent company
Excellent product and price. I was kept updated with my order which was delivered on time. First class company
21 juin 2024
Réponse de Freeman Hardy and Willis
Dear Richard,
We're so happy to hear you had a great experience! It's wonderful to hear that you were satisfied with everything from the product to the delivery updates.
We look forward to serving you again!
Team Freeman Hardy and Willis
I saved £22 on the price advertised…
I saved £22 on the price advertised in my local shoe shop. I received my shoes very speedily and I am very happy with my purchase.
23 mai 2024
Réponse de Freeman Hardy and Willis
Hi Carol,
Thanks for the great feedback! We're so happy you found a good deal and received your shoes fast.
Enjoy wearing them!
Team Freeman Hardy and Willis
Good experience
Good purchase experience and quick delivery.
Nice to see an old brand I remember from the 70s!
Sadly footwear not a good fit this time but I will look again...
22 mai 2024
Réponse de Freeman Hardy and Willis
Hi Deborah,
Thanks for taking the time to leave us such a fabulous review!
We're sorry to hear your order wasn't the perfect match this time, however we look forward to serving you again!
Team Freeman Hardy and Willis
My first purchase from them and I will…
My first purchase from them and I will do so again if they have what I want.
24 mai 2024
Réponse de Freeman Hardy and Willis
Hi Anne
Thanks for taking the time to leave this 5-star review! We're delighted to hear that you're happy with your first purchase from us.
We look forward to serving you again in the future!
Team Freeman Hardy and Willis
Mistakes happen and it’s the resolution that’s important
To be fair FHW have offered a 10% discount which I have accepted. To acknowledge a mistake is refreshing and of course none of us are prefect.
Thank you
If there was a minus rating for customer care?
Bought on line used my new address which my credit card is also registered to.
Goods went to my old address, finally spoke to customer care and it’s my fault apparently?
24 mai 2024
Réponse de Freeman Hardy and Willis
Dear Chris,
Thank you for taking the time to provide your feedback, and I apologise for the inconvenience you've experienced.
Upon reviewing your case, we can see that you contacted us via email to inform us of the incorrect address shortly after placing your order. Unfortunately, due to a high volume of queries as mentioned on the contact form and in the automatic reply to your email, there was a delay in our response. By the time we processed your email, your order had already been dispatched. This is because soon after your order is placed, it immediately goes into the fulfilment process, and adjustments or cancellations may not be possible. I understand that our recommendation to ring our customer service number immediately may not have been clear, and for that, I apologise.
I understand how frustrating it must be to experience a delay in our response, especially after taking the proactive step to notify us promptly. Our team is dedicated to addressing customer concerns efficiently, but regrettably, the high volume of queries sometimes leads to delays in response times.
To try and make things right after the inconvenience you've experienced, I have reached out to you separately, so please keep an eye on your inbox.
Team Freeman Hardy and Willis
Disappointed
The delivery was quick but unfortunately one shoe was damaged. I emailed with pictures showing the damaged shoe but did not get a response. I have posted the shoes back, at a cost to me of £4.59 postage.
I then emailed customer support with a copy of the postage as I feel that I should not be out of pocket if the goods were faulty, I received a response saying it will take 14 days to process and a further 5-7 days to receive a refund for the shoes. No mention of sorry for the inconvenience or acknowledgement for the receipt of postage to be refunded as a goodwill gesture.
24 mai 2024
Réponse de Freeman Hardy and Willis
Dear Jules,
Thank you for your feedback, and I'm very sorry to hear about your experience. I understand how frustrating it must have been to receive a damaged shoe, and I apologise for the inconvenience this has caused.
Although it is advised to bear with us due to a high volume of queries, we did respond to your email the following day, but I understand if it felt like a long wait. Regarding the return postage for faulty items, our policy states that customers should contact us before returning any faulty items. This is so we can supply you with a free returns label.
As previously mentioned, we did reply to you the following day, but you had already returned your parcel at this point, so unfortunately, there was nothing we could do as we are unable to refund the return postage costs that you have paid for.
Although we are unable to refund your return postage costs, we have contacted you separately to try to make things right, so please look out for an email from us in your inbox.
We appreciate your patience and understanding in this matter.
Best regards,
Team Freeman Hardy and Willis
Réponse de Freeman Hardy and Willis
Hi there,
Thanks for taking the time to leave this positive review!
Team Freeman Hardy and Willis
Réponse de Freeman Hardy and Willis
Hi Dawn
We're thrilled to hear how happy you are with our service!
We look forward to serving you again in the future.
Team Freeman Hardy and Willis
Réponse de Freeman Hardy and Willis
Hi Sian
Thanks for taking the time to leave this 5-star review!
Team Freeman Hardy and Willis
Fitflops sandals were gorgeous
Fitflops sandals were gorgeous, great price and extremely fast delivery 👌
9 mai 2024
Avis spontané
Réponse de Freeman Hardy and Willis
Hi Jacqueline,
Thank you so much for taking the time to leave this 5-star review!
I'm thrilled to hear that you're loving your new Fitflops sandals! It's fantastic to know that you found them at a great price and that our delivery was speedy for you.
Enjoy every step in your new Fitflops!
Team Freeman Hardy and Willis
Fast delivery and easy ordering.
23 avril 2024
Réponse de Freeman Hardy and Willis
Hi Carolyn,
Thanks for taking the time to leave us this 5-star review!
We're thrilled that you were happy with our service, and we look forward to seeing you again in the future.
Team Freeman Hardy & Willis
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