Within 10 minutes of placing my order I'd had a call to confirm earliest delivery which amazingly was within 2 working days. On the appointed day I looked out and thought who's that parked across my... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Quick and easy to get what I needed. Bognor staff really lovely. Delivery driver great; really helpful and accurate with his unloading. Excellent all round.
Great service with good communication about stock. Delivery was timely but some wood was damaged on arrival. It want make a difference to our project but it's a shame to receive damaged items.
L'entreprise a répondu
I placed an order online, and Ian contacted me to say it was ready for collection a few hours later. He was extremely helpful and put my order in my car for me. Next time I need anything, I will... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de bois
- Magasin de bricolage
- Magasin de portes
- Magasin de rénovation
- Service de paysagisme
- Magasin d'articles pour l'aménagement paysager
Écrit par l'entreprise
Covers - your local timber & builders merchants suppliers. Here at Covers, we’ve been supplying builders merchants, trade customers, DIY enthusiasts and home renovators for more than 175 years. Today, our commitment to offering our customers knowledgeable, expert advice, backed up by a comprehensive selection of quality timber and building materials at competitive prices, remains our top priority. Browse our website and buy online or visit us in person at one of our fourteen depots across Sussex, Surrey, Hampshire and Kent.
Coordonnées de contact
Quarry Lane, PO19 8PE, Chichester, Royaume-Uni
- 01243 791475
- enquiries@coversmerchants.co.uk
- www.coversmerchants.co.uk
4,7
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Arranging delivery
My order got delivered today even though I have had no Prior correspondence with them arranging delivery which is what they said they were going to do, the bognor depot said they probably tried to ring you and left the voicemail even though I have no voicemail so my misses and my next door neighbour that is not very well had to handball it up the side of the house our whilst the driver just unloaded it and drove off. NOT HAPPY AT ALL WITH
26 juin 2026
Réponse de Covers Timber & Builders Merchants
Thank you for your feedback Dave, I'm very sorry to hear about your experience. We understand how frustrating this must have been, especially when you were expecting prior contact before delivery.
This is not the level of service we aim to provide, I have spoken with the branch to investigate what happened, the team confirmed that they did attempt to call to arrange the delivery, as one of the items needed to be brought into branch to complete your order. In addition, our drivers do also try to call ahead before arrival where possible.
Our standard process is curbside delivery, and I’m really sorry this caused inconvenience on this occasion. We will certainly review this further to see how we can improve communication going forward.
If you would like to discuss this further, please don’t hesitate to contact us and we will be happy to help. Many thanks, Olivia.
All good, no issues or problems to report.
All good, no issues or problems to report. Items are accurately described. Ordering processes & checkout easy to follow. A courtesy call received next day thanking for order and with delivery details. Delivery was as scheduled, driver was respectful & helpful in unloading.
21 juin 2026
Réponse de Covers Timber & Builders Merchants
Thank you for your fantastic review! We’re delighted to hear everything went smoothly from ordering through to delivery. It’s great to know the checkout process was easy and that everything was handled with great care for you.
We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Réponse de Covers Timber & Builders Merchants
Thank you for your review, Max! We’re pleased to hear you found the service excellent and the purchase process quick and easy. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Great Job
Polite, fast and efficient. Delivered exactly when I requested it exactly where i wanted it, couldn't fault them.
25 juin 2026
Réponse de Covers Timber & Builders Merchants
Thank you for your fantastic review, Alan! We’re delighted to hear your delivery was polite, fast, and efficient, and that everything arrived exactly when and where you requested. It’s great to know we got it right for you.
We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Excellent all round on price, delivery and schedule
Very flexible on delivery to fit my availability. Driver was extremely helpful too. Product was excellent and reasonable delivery charge. Mush better than household names whose depot is nearer than theirs.
14 juin 2026
Réponse de Covers Timber & Builders Merchants
Thank you for your fantastic review, Darren! We’re delighted to hear you were happy with the pricing, delivery, and flexibility in scheduling around your availability. It’s great to know the driver was so helpful and that the product and delivery charge both met your expectations.
We really appreciate your kind words and are pleased we could offer a great experience. We look forward to helping you again soon! Many thanks, Olivia.
Easy to order materials.
Easy to order materials.
Prompt delivery
Local reputable company
Friendly delivery driver
Driver phoned to give prior warning of delivery
14 juin 2026
Réponse de Covers Timber & Builders Merchants
Thank you for your great review, Gary! We’re pleased to hear you found it easy to order your materials and that the delivery was prompt. It’s also great to know the driver kept you informed and provided friendly service.
We really appreciate your support and look forward to helping you again soon! Many thanks, Olivia.
Reliable service every time
I’ve used Covers quite a few times now and they’ve always been spot on. The staff are friendly and helpful, the prices are fair, and deliveries have always turned up when expected.
I’ve never had any issues with orders, and if I need materials for a project, they’re now the first place I check. Would definitely recommend them.
15 juin 2026
Avis spontané
Réponse de Covers Timber & Builders Merchants
Thank you for your fantastic review, James! We’re delighted to hear you’ve used us several times and consistently had a reliable experience with friendly, helpful staff, fair pricing, and on-time deliveries.
It’s especially great to know we’re now your first choice for materials, that really means a lot.
We really appreciate your recommendation and look forward to helping you again soon! Many thanks, Olivia.
Fast and full.
Straightforward delivery, earlier than expected (which was good) and all bulk bags full (some merchants don't quite fill to capacity).
24 juin 2026
Réponse de Covers Timber & Builders Merchants
Thank you for your great review, John! We’re pleased to hear the delivery was straightforward and arrived earlier than expected, and that all bulk bags were properly filled. It’s great to know everything met your expectations.
We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Réponse de Covers Timber & Builders Merchants
Thank you for your review, William! We’re delighted to hear you were happy with the pricing, communication, and prompt delivery. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Very helpful guy at counter
Very helpful guy at counter. Good quality oak timber. Good price too.
23 juin 2026
Réponse de Covers Timber & Builders Merchants
Thank you for your review Mark! We’re delighted to hear the team at the counter were so helpful and that you were happy with the quality of the oak timber and the price. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
As always easy do trade with
As always easy do trade with
No problem with delivery
Simple on line sales
12 juin 2026
Réponse de Covers Timber & Builders Merchants
Thank you for your review, Stan! We’re delighted to hear that, as always, you found us easy to trade with and that the online ordering process was simple. It’s also great to know delivery went smoothly with no problems.
We really appreciate your continued support and look forward to helping you again soon! Many thanks, Olivia.
Excellent
Couldn't have been better, so professional, the delivery driver was excellent. Such a great company to deal with definitely five stars. Thank you
22 juin 2026
Réponse de Covers Timber & Builders Merchants
Thank you for your fantastic review, Sandy! We’re delighted to hear your experience couldn’t have been better and that you found the service so professional. It’s especially great to know the delivery driver made such a positive impression.
Your five-star feedback means a lot to us, thank you for your kind words, and we look forward to helping you again soon! Many thanks, Olivia.
Réponse de Covers Timber & Builders Merchants
Thank you for your review, Willy! We’re pleased to hear your delivery arrived on time and that the service was very friendly. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Good service
Online order. Great service, and good prices.
Order was for timber, quality this time seemed a little poor. Some 150x47 looked like 🍌
21 juin 2026
Réponse de Covers Timber & Builders Merchants
Thank you for your feedback, Steve. We’re pleased to hear you were happy with the online ordering process, service, and pricing.
We’re sorry to hear the timber quality wasn’t quite up to the standard you expected this time, and appreciate you bringing this to our attention. We understand how frustrating warped timber can be and will pass your comments on to the team for review. Many thanks, Olivia.
Thank you again for your honest feedback, and we hope to help you again soon!
they do the job for a fair price
10 juin 2026
Réponse de Covers Timber & Builders Merchants
Thank you for your review, Colin! We’re pleased to hear the products did the job and offered good value for money. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Darren was incredibly helpful and…
Darren was incredibly helpful and offered great advise on the options available to me.
Great customer service and will definitely be back to progress my kitchen refresh.
25 juin 2026
Avis spontané
Réponse de Covers Timber & Builders Merchants
Thank you for your fantastic review, Fiona! We’re delighted to hear Darren was incredibly helpful and able to offer great advice on the options available for your project. We’ll be sure to pass your kind comments on to him.
It’s great to know you received excellent customer service, and we look forward to helping you again as you progress your kitchen refresh! Many thanks, Olivia.
Fast delivery and item accurately cut…
Fast delivery and item accurately cut to my requirements.
17 juin 2026
Réponse de Covers Timber & Builders Merchants
Thank you for your review! We’re pleased to hear your order arrived quickly and that the item was cut accurately to your requirements. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
The delivery driver was very helpful…
The delivery driver was very helpful and pleasent, wish more delivery driver could be like him.
2 juin 2026
Réponse de Covers Timber & Builders Merchants
Thank you for your lovely review! We’re delighted to hear the delivery driver was so helpful and pleasant. It’s always great to receive such positive feedback, and we’ll be sure to pass your kind comments on to the team.
We really appreciate your feedback and look forward to helping you again soon! Thanks, Olivia.
Order was delivered next day by Rich
Order was delivered next day by Rich. What a lovely helpful man he is. Products were as described and cheapest around (sleepers). Will use again
23 juin 2026
Avis spontané
Réponse de Covers Timber & Builders Merchants
Thank you for your fantastic review, Karen! We’re delighted to hear your order arrived the next day and that Rich provided such helpful service, we’ll be sure to pass on your kind comments to him. It’s also great to know you were happy with the sleepers and found them to be great value.
We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Give customers options
It's easy to order from but it would be easier if I could choose the size of wood like a 2.4m decking board so that I'd know how many I'd need, thankfully the 2 x4.8m decking boards were enough for what I needed , delivery was quick
20 juin 2026
Réponse de Covers Timber & Builders Merchants
Thank you for your feedback, Alexander! We’re pleased to hear you found ordering easy and that your delivery was quick. It’s also great to know the decking boards worked out for your project.
We appreciate your suggestion about offering clearer size options when ordering, as we understand how helpful that would be when planning quantities. We’ll pass this feedback on to the team as we continue to improve our online experience.
Thank you again for taking the time to share your thoughts, and we look forward to helping you again soon! Many thanks, Olivia.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.