Crafted Meats Avis 

Our meat order has not arrived. It is now three days late.
This is probably the fault of the courier DPD.
However we have been totally unable to contact Crafted Meats.
The phone goes straight to voice mail and the calls are never returned.
Emails are unanswered.
There is no way of getting in touch with this company.

Hi
Many thanks for your amazing meat pack, this is our fourth and we love the quality.
2 things on this delivery:
a) Why do you never put a dispatch note in with your orders? As an ex-ecommerce site owner, every customer likes these as they can check the goods against the order. This leads to my next point:
b) Meat & Potato Large Pie x 2 £14.00 were missing. Please refund asap.
On EVERY order we have had products missing, I am not sure if we will place another order as we order what we require and not what we fancy if it arrives.
Sorry and Regards

Ater having a few broken i did not mind to much as they were delicious and will definitely order again all the meat was nice and lean not like some pies that have very chewy meat so i would say 10/10

Top quality meat delivered on time.

Meat arrived promptly and in good condition. The quality is always excellent

Delivery was on time and the products are excellent !

DPD failed to leave the order as per instructions, in the outbuilding that they always normally leave orders in, and as a result the meat spoiled as it was left in a neighbours warm house despite the label on it clearly saying where it needed to be left.

This was not Crafted Meats fault, but the 3 weeks of incompetence, total disinterest in my predicement, and ignorance in never responding to my emails even when I was sending information requested by them was incredibly rude and unprofessional.

I tried to take the issue up with DPD myself but they quite rightly said that I had to raise the complaint through Crafted Meats as I was their customer not DPD's. Crafted Meats would then have to raise a claim with DPD.

Emma at crafted meats and I had a pone call in which she reassured me we would get things sorted.

I sent a very comprehensive email to Emma including photographs of previous DPD orders left in my outbuilding, screenshots from DPD and everything she had asked for. I also tried to be resonable and said I would wait for a refund giving her chance to get reimbursed by DPD first.

Emma didn't acknowledge my email, not until I phoned her and forced her to. Over 3 weeks went by with no contact from Crafted Meats unless I sent a text or called. All I got was a long list of excuses. 'I've been off for half term' 'I've been ill' 'I haven't been in work much'

At the 3 week point Emma asked me to send her some photos and screenshots from DPD. Seriously?! I rang her and told her she had all this over 3 weeks ago in an email. I told her I was expecting Crafed Meats to refund me and pursue it with DPD themselves.

She went on to tell me how DPD never pay out for such claims and just said they had done their bit by sending the package to me.

So what exactly had I been waiting for over the last 3 weeks.

I have just been fobbed off for weeks, no urgency in resolving an issue for a customer (a first time customer) who is £86 out of pocket.

What Crafted meats need to realise is that they operate a business model whereby they contract out delivery of their perishable goods to a courier. On the rare occassion the courier get it wrong and it results in a loss, Crafted Meats have to take ultimate responsibility for that and put THEIR customer right, then take it up with the courier. A responsible business would never leave the customer out of pocket the way they have, sometimes as a business you have to swallow a loss to keep the customer right and protect your reputation.

I'm sure the products are good, although I never got chance to find this out. Just beware, if there's a problem with your order, don't expect it to be dealt with professionally.

PS: Crafted meats, your phone line says you are on leave until August, I told you this 3 weeks ago and we're now in November!
Don't you want your customers to be able to get hold of you?

Excellent meat and pies. Easy to use website and well packaged for delivery

One item not received. 2 emails sent, no response until today…then full refund received.

Great quality produce at very reasonable prices, delivered promptly. I'm never going back to water-filled supermarket rubbish!

Brilliant service, fast delivery and food was packed really well. It was delicious!

Bought plate steak pies and Cumberland sausages, absolutely great.

Third order in a row where items were either wrong or missing.
Each time customer service was helpful in refunds however my trust in the company is such that I won't be ordering from them again.

This was my first order with Crafted Meats and I felt genuinely compelled to write a review regarding the poor quality/unsafe meat delivered, inadequate/poor customer service, waste of money, and the disappointment I've experienced. I initially wrote a polite email to the company over a week ago explaining the issue but so far no response or any acknowledgement to address my concerns (complete silence). The 2 x lamb kofta burger packaging arrived opened and damaged, and the meat burgers were spoiled, with the appearance of dark areas and an extremely bad odour. I had to throw this item away immediately for health, safety and hygiene issue/reasons.

Secondly, I ordered 2 x sticky toffee puddings but instead received 2 x ginger puddings which I did not order as I do not like ginger.

Thirdly, I have received the sheep's milk in containers which are not even labelled, and my concern is whether they are originally sheep's milk or other milk such as dairy. We are lactose intolerant and cannot drink cow's dairy milk.

Lastly the chicken breast garlic kyivs were tasteless, dry and rubbery (no moisture/garlic flavour within).

If the owner reads this message I would appreciate a response to address all the above. This is my first ever bad experience with a food company regarding the poor quality of foods delivered, and in particular the lack of professionalism and disappointing customer service (complete silence from Crafted Meats).

My order was never delivered. I have emailed and asked to provide tracking information and was just fobbed off. I have asked for a refund and had no reply. Tried calling their office and the message says they are closed until 17th August… we are September now.

Meat good
Customer service not good
Advertising terrible and false

Ordered items and requested a delivery date, arrived on time and well packed

Their product was really good, but their customer service was really, really, really bad.
They also twice, didn't deliver as stated/agreed.
My first order was cancelled altogether (due to "technical problems") and the second order I made to replace the first cancelled order, was delivered a day late - without notice, apology or explanation.
Support emails are ignored, yes I mean IGNORED and the phone is never answered.
Good luck.