Crouch Recovery Avis 

Top guy really helpful would highly recommend any day!!

Absolutely brilliant service today, the recovery man was there quick and a lovely helpful man, can't recommend them enough 👍 thank you so much

Top class service polite efficient friendly would definitely break down again
Thank u ever so much CROUCHES.

Had my car recovered, very quick & punctual. Really nice driver.

Arrived ahead of predicted time and quickly and efficiently started (flat battery) and loaded the vehicle.

Absolutely devastated, my had my car recovered from Liverpool to Nottingham due to a punctured sump. Firstly we was informed the car was expected to be back in Nottingham by 11pm and it finally arrived at 2am due to the driver collecting another car not not informing me. I was waiting over 3 hours.

Then I find that my car (that had a huge hole in the sump, drained all its oil and still leaking) had been towed back with the front wheels lifted, no doubt spewing oil over the roads. I have an electric handbrake so the car was towed with the ignition on with the drivers window open in the rain for a 2 hour drive, the interior was wet through, the window was not protected to prevent the inside of the car being wet and my battery was dead meaning we could not close window or put the hand break on when it was home. They made the decision to put a damaged (front end damaged car) on the bed which was going to a salvage yard and my perfectly good car towed on the back.

Of course to tow the car the driver put a tow board directly onto the paintwork causing scratches on the boot. There was a cable trailed over the car front to back, that was obviously blowing in the wind during the journey home, which was over 2 hours, this has scratched my front grill, bonnet, top of the car and the boot lid. My car was not a write off, it had no body or structural damage, just a punctured sump and has since been repaired.

They have done absolutely nothing to help me, I have CCTV footage of the cable trailed over the car, the driver taking the cable off the car and they’ve advised me their insurance wants to go through my insurance which will no doubt put my premiums up to get it resolved? Why should I have to claim on my insurance for something they have caused? This car is only a 2 years old!

I paid nearly £600 to have the car recovered quickly and professionally by a reputable company and I’m left with a £1000+ of body damage.

They tried to settle the dispute by offering me half the bill of £500. This does cover the cost of the damage they caused.

I wouldn’t advise using this company, they are completely unhelpful and the customer service to resolve this matter has been poor, they have advised they’d call me 5 times and haven’t, only when I’ve chased them they have emailed me. No calls.

I wish I could give 0 stars.

Very helpful

I was recovered from rugby services. Shaun was great, easy to talk to, very pleasant. Thanks to all but especially Shaun

Fantastic service and speed recovery. Highly recommended.

Thanks for your safe and friendly service to collect an overturned car from outside of our caravan park in Hay on Wye. Minimal traffic disruption, efficient service.

Prompt recovery very awkward car on roof on bend in a ditch causing disruption, driver was very experienced knowledgeable within no time it was out on his truck and gone

Absolutely brilliant from the moment I spoke to them, HELPFUL, POLITE UNDERSTANDING OF MY SITUATION,NOT JUDGEMENTAL OF ME,(POLICE SEIZED THE VEHICLE)UNLIKE OTHER RECOVERY OUTFITS LIKE RICHPRICKS I MEAN FORDS.
Many thanks to TOM and the recovery driver who delivered it home

Friendly, quick and efficient

Great service driver excellent customer service

For the second time this week have been subjected to the poor driving of the people who drive for this company. First example, one of their trucks thinks that it is acceptable to tailgate and emergency vehicle (RRV) on the A52 in Nottingham. Second, the idiot driving N21 TOW on 5/4/24 J21 M1, thinks that again tailgating and weaving in and out of lanes is a good idea. His vehicle is also illegal as the front number plate is obscured by the winch/front tow hitch. Not a very good advert when you hold contracts with the police to recover vehicles. Behave like a bunch of gangsters.

A big shout out to Shane who rescued us off the M1 today. Excellent service and what a great bloke! Thank you so much for getting us back home safely to Wiltshire!

After an accident Crouch recovered my car promptly and secured it in a compound . The staff were extremely helpful when I went to collect my belongings . All the staff were helpful, either on the phone, or personally.

Brilliant service great communication driver was very smart

Excellent service
Fast and responsive

Crouch Recovery recently had to come and tow our car away to one of the impound yards. They had it for just over a week. When my husband was able to collect he found that it had been kept in dry storage for the whole time, and all items in the car had been itemised & accounted for. It was bought out with ease, and without further damage. Staff were all courteous and friendly during all communication. Excellent service during a very stressful time.