Crown French Furniture Avis 

194
TrustScore 3.5 sur 5

3,4

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Lisez les avis des autres

Noté 1 sur 5 étoiles

I ordered 2 bedside tables and 2 chairs in November last year. The bedside tables were in stock but both damaged on arrival. They were replaced promptly. Thats the positive side. The chairs had bespok... Voir plus

Noté 5 sur 5 étoiles

If anyone wants a lesson in how to treat customers then Tamer & his team set the gold standard. Even during early COVID days, when times were tough & supplies limited, they went out of their way to he... Voir plus

Noté 5 sur 5 étoiles

Absolutely love our Alexander French Cane Louis XV bed from Crown French. Took a bit of time to arrive due to supplier issues but it was absolutely worth the wait. The quality and workmanship is fant... Voir plus

Noté 2 sur 5 étoiles

Originally placed order in August 25, order arrived damaged in December. Delivery guys were sent to try and repair but they are not furniture restores. Awaiting replacements to be sent in April. The i... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de meubles
  2. Magasin de meubles de chambre à coucher
  3. Accessoires de meubles
  4. Magasin de meubles de salon
  5. Magasin de matelas
  6. Magasin d'ameublement d'extérieur

Écrit par l'entreprise

Under new ownership from 10/01/2023 Specialists in French style, shabby chic and contemporary furniture.


Coordonnées de contact

3,4

Moyen

TrustScore 3.5 sur 5

194 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 57 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,4

Tous les avis

(194)

18 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent service

I ordered some gifts from this company, they were delivered on time and everyone was so pleased with the quality. Mostly glassware. Five stars well worth it

24 juillet 2022
Avis spontané
Noté 5 sur 5 étoiles

Outstanding furniture

I have been blown away by the furniture this company displays, and I was not disappointed when my purchase arrived. Brilliant quality, it looks amazing and a great price.

23 juillet 2022
Avis spontané
Noté 5 sur 5 étoiles

I recently purchased a beautiful bed

I recently purchased a beautiful bed with a headboard, the quality is amazing and the staff are so friendly,I was able to customise to the colour I wanted to match my other accessories.
Thanks so much, I love it !

23 juillet 2022
Avis spontané
Noté 5 sur 5 étoiles

As far as service goes it was 2nd to…

As far as service goes it was 2nd to none, absolutely world class. The delivery was almost instantaneous, which in comparison to other companies was highly impressive. The staff were super accommodating and friendly , thank you to all

23 juillet 2022
Avis spontané
Noté 5 sur 5 étoiles

Products and service second to non

I've been ordering from Tamer for many years and will continue to do so. The service is always 5 stars and I have never been disappointed with my chosen items. See you all soon

23 juillet 2022
Avis spontané
Noté 5 sur 5 étoiles

Amazing

Crown French Furniture have supplied me with many items of furniture from beds, wardrobes, dining tables, chairs and dressers. The service is amazing and it goes without saying the furniture is beautiful and such good quality. Wouldn't hesitate to use them again in the future.

23 juillet 2022
Avis spontané
Noté 1 sur 5 étoiles

Disgraceful

Disgraceful. Ordered a bed was told end of june for delivery, chased them up they dont phone you back. Then when you do speak to someone they are obnoxious, terrible communication / customer service

29 juin 2022
Avis spontané
Noté 5 sur 5 étoiles

Garden furniture arrived today (27th…

Garden furniture arrived today (27th June) which I am absolutely delighted with. Ordered it in March, although it took a while to arrive the correspondence and communication throughout was excellent. 2 lads put the rattan furniture together and took away all the rubbish which I wasn't expecting. Excellent customer service and would definitely use them again!

27 juin 2022
Avis spontané
Noté 5 sur 5 étoiles

Absolutely delighted with furniture… we…

Absolutely delighted with furniture… we dealt with Tamar and he went above and beyond to get what we wanted… he is an asset to the company and would definitely go through him again when next ordering… a brilliant company and lovely staff.

9 juin 2022
Avis spontané
Noté 5 sur 5 étoiles

I ordered some wine glasses but…

I ordered some wine glasses but unfortunately 2 out of the 6 arrived broken. After contacting customer services via email, Kyle very kindly sent us 6 new glasses very promptly. Very happy with glasses and service.

23 mai 2022
Avis spontané
Noté 5 sur 5 étoiles

We couldn't be happier!

So impressed with this company. From the very first phone call with Tamer to the delivery of our beautiful headboard the customer service was superb. Tamer made sure the headboard would be perfect for us and none of our requests were too much trouble.
We couldn't be happier and would recommend this great company

11 mai 2022
Avis spontané
Noté 5 sur 5 étoiles

I came to this company with a very niche problem

I came to this company with a very niche question regarding a screw for a certain bed. Like trying to find a needle in a haystack! But the customer service team were beyond helpful! There customer care is faultless, they helped me through it all. There technician only asked for some pictures of my bed and his knowledge knew the exact screw that I needed. I was shocked! They would bend over backwards to help you, like they did with me. I can not criticise any of there customer care skills or not being helpful. A truly wonderful company and an amazing set of people. 100% I would recommend these for any furniture needs.

10 mai 2022
Avis spontané
Noté 5 sur 5 étoiles

Great Quality

Just a quick note to say how happy I am with my Antoinette furniture. The quality is amazing and I'd recommend!

29 avril 2022
Avis spontané
Noté 5 sur 5 étoiles

Excellent from start to finish

Crown French has been amazing from start to finish. They were incredibly kind and helpful when i ordered my bed frame over the phone. The bed arrived on time and assembled by two professional and friendly men. They called me in the morning to say they were coming in the afternoon. They were on time and very polite.
The bed frame is beautiful and the two men took all the wrapping and cardboard that came with it (they also took my new mattress plastic wrapping which was massive!).
I would definitely buy again from Crown French as my experience has been fantastic!

29 avril 2022
Avis spontané
Noté 1 sur 5 étoiles

Poor service

I really hoped I would not need to write this but I’m so frustrated, having waited so long for new bedroom furniture, and getting no satisfaction. I ordered two bedside cabinets and a chest of drawers in Sept 2021, and was told it would take three months which is fine considering the global pandemic.

On Dec 2021, I received one chest of drawers, and only one beside table despite ordering two. The top of the bedside cabinet received was also badly scratched and chipped on top. I sent photos, and after much deliberation they decided to send a new one to replace it.

It’s now April 2022 and today I did receive the second bedside cabinet ordered in Sept, and still no replacement for the damaged one, despite numerous phone calls and emails.

I have been more than patient with this company and have never even received so much as a refund on my £75 delivery costs, considering they were paid over £1200 in full, in December.

There are lots of other pieces of furniture I would love to purchase from this company, but after the poor service, I will not be using them again.

27 avril 2022
Avis spontané
Logo de Crown French Furniture

Réponse de Crown French Furniture

Hi Louise,
We are very sorry to read this review, however we do understand. As explained by phone we actually received 2 bedsides from our supplier for your order however our delivery paperwork was marked as 1 in error, we sincerely apologise for this error. A delivery of the 2nd / or replacement bedside is booked for next week and we hope this will rectify the error. Apologies again for any inconvenience caused by this and thank you for your patience while we work to correct this for you. Please do not hesitate to contact us in the meantime if we can be of any further assistance to you.
Best regards, The Crown French Furniture Team.

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