Crown Paints Avis 

Six months ago I decided to paint my integral garage with crown city break which was a mid grey colour. The colour seemed good when first applied but the colour has gone through changes and is now a horrible mint green with patches of turquoise in places. Crown customer services state they have not had any complaints regarding this issue and cannot comment on online complaints on other sites. Even though there are other complaints on here with the same issues for the same colour, crown will only give money back for paint with proof of purchase and who keeps empty paint pots to supply the batch number and receipts for paint you have put on the walls, and a good will gesture of a coupon for a free Crown 2.5l tin of paint, as if we will ever put crown on any of our walls again. DO NOT BUY CROWN PAINT YOU WILL REGRET IT!!!!!!

I recently purchased a tin of brilliant white non drip gloss from my local bandm batch no po5462049407.the paint has dried a horrible yellow colour not even close to white.

This is a review for Crafted by Crown (rustic twine).
This seems to get generally high reviews elsewhere, but I had to give on it. Mine was very thin and watery (though thoroughly stirred) and would clearly need multiple coats to get anything like a decent coverage. Given it is not a cheap paint this was extremely dissapointing.

Quick dry white gloss is too thin to qualify as paint. I reckon it would take several coats to build up a real opaque white. How and why can they get away with selling such poor quality paint.
Not the quality paint they used to be.

I colour drenched the whole of my hall,stairs,landing and porch with the crown matt emulsion colour city break which was a lovely mid grey colour i absolutely loved it when it was first done fast forward 9 months and that beautiful grey has gone like a mint green its horrible! I cant say it's because it's one patch where the sunlight has been it is the whole damn lot! It looks absolutely terrible! As you can imagine it took i cant remember if it was 3 or 4- 5l Tubs alot of money,time and hard work! It's all got to be done again I will definitely be using a different brand of more substantial quality! Everyone who has seen it has commented on how awful it now looks which is devastating after it looking so lovely when it was first done! Please avoid using this brand and colour because on a few months time it will look shocking!

I always use crown paints in my home, but the online help chat feature is honestly excellent, the staff literally couldn’t be any more helpful !

Poor poor quality paint. Thick and creamy, goes on easily, covers beautifully. So says the tagline. Unfortunately the truth is the opposite. Wishy washy even after properly stirring. Zero coverage and incredibly thin paint. What has happened to you Crown? Extremely disappointed customer.

It seems that’s impossible for Crown to send a couple of cans of paint by courier without them being mysteriously “damaged”. Of course you only find this out days after the due delivery date and even that was like jumping through hoops of fire. No attempt to try and make up for this, not even a token gesture, instead we were fobbed off with empty promises about getting the order resent. Again a few days after the delivery date had come and gone without the paint being delivered we contacted Crown (again) to find out that incredibly the order had been “damaged” again. I put this in inverted commas because I truly believe that the order was never sent. In the end the order was cancelled without as much as a sorry. I’ve experienced bad customer service before but this took it to a whole new level

Edit: with regards to Crown’s response. We have already emailed that email and all we got is the order cancelled and a refund started. The replies from the Crown bots are just lip service to make it look like they are doing something.

I am extremely disappointed with my experience with Crown Paints. I specifically sought advice on paint suitable for an external concrete driveway, and the product recommended to me was later found to be intended for indoor use only.

Relying on that advice, I applied the paint to my driveway. The result has been a damaged driveway that now requires investigation and potentially costly remedial work. I have since been advised that removing the paint may not be straightforward and that sanding or washing could cause further damage to the surface and texture.

To make matters worse, I submitted a formal complaint on 23 July 2026 and, over a month later, I am still waiting for a final response. The lack of communication and progress has been extremely frustrating.

I trusted the advice provided by Crown Paints and have been left with a damaged driveway and an unresolved complaint. I would expect a company of this size to take responsibility, communicate promptly, and work towards a fair resolution.

Very disappointing experience. I would advise others to carefully verify product suitability before relying on advice provided.

This is a long term review for Crown Quick Dry Gloss which I used 4 years ago and now I can review how it has performed long term. It’s not good.

I used this paint on interior tongue and groove cottage doors and skirting.

Six months after I had finished painting I noticed small white spots on the floor, it was from the Crown paint chipping off, in some places bits peeled off like clingfilm. As soon as I cleaned the spots, new ones appeared. I have been living with white paint spots on the floors for nearly four years.

This year I decided to re-paint the doors & skirting. I peeled off sheets of paint, in some places it was firmly in place so I keyed it with 120 grit sandpaper, hard work as the paint felt like it hadn’t fully cured (after 4 years!). I carefully sanded raised edges to get a level surface. Prep done.

Before undercoating I used a wet cloth to clean away dust and dirt. To my dismay the paint that had been keyed came off in wet chips. It was apparent that I had to remove every trace of the old Crown Quick Dry Gloss before undercoating, not an easy task on this type of door full of nooks and crannies. What should have been a two week job is turning into a major project.

I recall that the paint in a newly opened tin was paint was lumpy yet the instructions on the tin said do not stir. The instructions also suggested that an undercoat “might” be needed. I now know that undercoat is essential for modern water based paints, so Crown’s instructions were “economical with the truth” to put it lightly.

I am bewildered as to why a well know brand like Crown with a long and distinguished heritage and good name should produce and sell such a bad paint not fit for purpose and trash its reputation. I will not be buying anything made by Crown ever again, I will not allow redecorators to use any Crown products in my home.

This is by far the best paint I’ve used wow it’s amazing the coverage is amazing it’s so creamy I’ve alway used to another brand I’m a bit of a paint snob now I will 100% swapping in future no splash back no runs or bubbles I decorate a lot and I’m so happy with this

The paint i bought wasn't the best but the customer service I received was second to none so have to praise for that.

I did send a direct message..the fact you reply here says it all and not to my direct message of which there have been two regarding the leaking paint!! ANSWER The direct messages! downgraded my experience now to one star!
Leaking Paint!....I placed an order and received it but part of the order is damaged and paint has leaked out of the tin. It looks as though the tin lid had lifted off and paint leaked into the packaging so it couldnt be seen from outside apart from a dent in the box.
I have sent a message to Crown and as yet still not heard back so have sent another message. They are pretty poor at replying to their own contact us messaging system I now have half a tin of paint!

I been using trade crown products for over 30 years but no MORE.
It’s totally ridiculous how poor the emulsions are, what are you doing Crown…

I will not be buying anything else from you,it’s so time consuming using it.

Who is responsible for the reply’s on the complaints? Sorry doesn’t help when a tradesman is sending double the amount of time using your paint and not even getting an half decent finish.
If you call to complain you just get passed around..

Poor show Crown, there’s only one way this company is going and it’s such a shame because the staff in the centres are wonderful.

Absolutely horrendous
I have been using crown since 2014 and had not really used it since. Before the paint quality was better and much thicker, so I was quite happy with it at that time.
Last week decided to paint my living room with the same crown paint. It was absolutely awful to work with, coverage was a disgrace with the paint being so thin. A one day job had actually cost me 2 days to paint, kept going over the same dark spots over and over again.
I was soo disappointed that I decided to take the other 2 tubs back to wicks for a full refund, as I refused to use this paint to paint my passage or to use it ever again.
I was so frustrated I decided to call crown customer service, I spoke to a gentlemen called Eric who took my details after I had explained to him how water like thin the paint was, he told me someone would get in touch, which they did by email, asking absolutely stupid and ridiculous questions about if the walls were new plaster, what exact preparation work was carried out before painting , how many coats of paint did I apply and also a headed paper of the professional decorator who carried out the work.
What an absolute insult!
THIS PAINT SHOULD NOT BE ALLOWED TO BE SOLD IN UK SUPERMARKETS.
I have taken the time to write this review because I do not want anyone else wasting their hard earned money and valuable time on rubbish like this.
This paint is not even worth the tub that it is in.

One star for colour that does not match sample, for having to pay decorator to finish a job with wrong paint and for being left to look at that lemony bright colour for the forseeable :(
Bought the paint, as the sample used did show a good soft shade of ivory(silk emulsion in Ivory Cream) . Got a bit of a shock after seeing the first coat applied by the decorator, as it appeared very sharp bright watered lemon shade (almost in need to use sunglasses indoors) . Comparison of drops of paint from sample pack and from the tin showed clear difference in shade which was a surprise (did not think I needed to actually check whats in the tin since already I used a sample ) . Coverage isn't very good either. Two coats on top of very light beige previous paint and there are still shades on the wall showing it could do with another coat. Thats ridiculous. Can not afford to pay extra for more paint and decorator's time just because the paint is substandard. Have to live with the colour now as could not go with an option of hiring a decorator to paint with a different paint two coats again. Wish I had come to read reviews before buying but as I used Crown in the past and it was one of top brands I did not think it could have changed so much. Don't think I will be buying any Crown paint again, Check well whats in the tin before you start painting even if you already tried the samples. And DO NOT TRUST reviews in sellers sites like Wickes- I placed my review there and they never published it :( (which is dishonest).

Thak you for yor response, I have now emailed you.

Absolutely awful I got white gloss and it looks like wall paper paste. Is had no white to it.

As a pro painter i would strongly suggest staying away from any cheap or white crown products especially there white emulsion from wikes.. I wouldnt give my 6 yr neice there white emulsion to use its a complete embarisment, how can you make such a crappy paint crown? Crowns only products i use sandtex and sadolin.

Very helpful, answered my question with good response time, very satisfied.

I cannot fault how this company dealt with my complaint. They listened, were sympathetic of my disappointment and endeavoured to put things rights. I highly recommend the Customer Service team as they dealt with my query professionally and efficiently. Thank you and well done.